We collect personal information about you whenever you use our services (whether services provided directly by us or by other companies or agents acting on our behalf), when you travel with us, when you use our websites, or when you use our call centres or mobile applications.
We collect personal information about you, about your travel arrangements, about how you use our services and about how you use our websites, call centres and mobile applications. This may include information that you provide to us directly or through companies or agents we work with, as well as information which we collect when you use our services.
To provide the travel and other services you have asked us to provide.
To personalise your travel experience.
To communicate with you about the travel and other services you have asked us to provide.
To provide you with marketing and offers from us (where we have your permission to do so).
To improve our services.
For security purposes.
In order to facilitate your travel arrangements, we will often need to share your personal information with third parties including other airlines and airport operators, customs and immigration authorities, travel agents involved in making your travel arrangements and our customer loyalty partners, such as when you transfer between airlines or use a hotel to earn Avios. We also share your personal information with third parties who deliver services either to you or to us, such as companies that provide airport assistance or marketing agencies.
If you are a member of the British Airways Executive Club as set out in the Terms and Conditions of membership available, your personal information is provided to both British Airways Plc and Avios Group (AGL) Limited who operate British Airways Executive Club and issue and redeem Avios. Only British Airways Plc will send you marketing in relation to the British Airways Executive Club.
If your booking of a package of a flight and other services (such as hotels) is with British Airways Holidays (or they are providing parts of your package) as set out in the Terms and conditions of membership available, your personal information is provided to both British Airways Plc and British Airways Holidays Limited.
We do not sell personal information to third parties, and we only allow third parties outside the British Airways Group, which consists of British Airways Plc and a number of subsidiary companies, including British Airways Holidays Limited and BA CityFlyer Limited, to send you marketing information where we have your permission to do so.
Last updated: October 2017
© British Airways Plc