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Accessibility and site help

Person using a laptop keyboard.

Accessibility statement for britishairways.com

We want everyone who visits and books on britishairways.com to feel welcome and have a successful experience with us.

What are we doing?

To help us make the British Airways website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the British Airways website.

How are we doing?

We're working hard to achieve our goal of Level AA accessibility, but we realise there are some areas that still need improving. We will continue to update and monitor the website regularly as we make progress towards our AA target, but if you do find any problems, please get in touch with us at digital.accessibility@ba.com.

This mailbox is only for accessibility problems on our website or apps. Have a question about something else? Head to our Contacts and FAQs page to find the best way to get in touch.

Help using this website

We're always working to make ba.com easier to use and more accessible. We regularly check and test online features and services, and we recommend you use these browsers:

  • Chrome
  • Safari
  • Edge
  • Firefox
  • Samsung or Android mobile browser

Always use the latest version of your browser to get the best online experience.

Need help?

We provide a dedicated web support service for customers in the UK. If you are outside of the UK please contact your local British Airways office.

Contact us

Compatible screen readers and other tools

Our website should be compatible with the latest versions of most leading screen readers, including:

  • Jaws
  • MAGic
  • NVDA
  • Supernova screen readers
  • VoiceOver
  • Window Eyes
  • ZoomText

The site should also be compatible with:

  • basic operating system screen magnifiers
  • speech recognition software, such as Dragon Naturally Speaking
  • operating system speech packages

Adjusting your settings

There are several things you can do to make it easier to use websites. AbilityNet provides guidance on how you can:

• Make your mouse easier to use

• Use your keyboard instead of mouse

• Talk to your device

• Make your device talk to you

• Make text larger

• Change your colours

• Magnify the screen

Plug-ins and helpers

Plug-ins and helpers are not required for key functions on our site but you may need Flash or Adobe Reader to access some features. These can be downloaded using the links below. We are unable to help with any associated problems with these applications.

Get Adobe Flash Player

Get Adobe Reader

Help when travelling

If you regularly need help when you travel, you can save your preferences to your ba.com account profile and we’ll automatically add them to any future bookings you make. If you don’t have an account, it’s easy and free to create one. Visit our registration page to learn more. To save your preferences, go to your personal profile page and find the ‘disability and mobility assistance’ section.