Conditions of Use

1. Avios & Money bookings can only be made online at ba.com or direct with your service centre.
2. Available on one-way and return itineraries on British Airways and franchise operated flights, Aer Lingus, Alaska Airlines, American Airlines (AA), Cathay Pacific, Finnair, Iberia (IB), LATAM, Malaysia Airlines, Qantas, Qatar, Royal Jordanian and SriLankan Airlines only. Codeshare flights are excluded.
3. Different redemption rates and cash/Avios combinations apply to different airline carriers, see ba.com for rates. For the avoidance of doubt, some carriers may require higher cash payments for routes flown with them rather than routes flown solely on British Airways.
4. Standard Redemption Rules apply in addition to the Conditions of Use.
5. Part cash rates defined in a fixed set of currencies.
6. If more than one Avios & Money price option is available, it is not possible to change the price option chosen once a booking has been made. Subject to paragraphs 8 and 9 below, Members may cancel an Avios & Money booking on payment of the fee specified at ba.com.
7. When a Member makes an Avios & Money booking, the Member must make the required payment for the ticket.
8. Cancellations made more than 24 hours before departure will receive a refund of the cash and taxes, fees and airline surcharges and Avios points will be re–credited to the Member’s account. Standard redemption charges will apply (depending on airline), as displayed in the online fare rules prior to booking.
9. Cancellations made within 24 hours of departure will not receive cash refunds and Avios points will not be re–credited to the Member’s account.
10. Standard booking lead times apply for your area.
11. Members are responsible for paying additional taxes, fees, charges and airline surcharges.
12. No changes to route or carrier airline can be made after booking.

1. Eligible bookings can be upgraded to the higher cabin using Avios points to pay for the upgrade. Bookings can only be upgraded using Avios in the following manner: Euro Traveller to Club Europe, World Traveller to World Traveller Plus (where fitted on the aircraft), World Traveller to Club World (where World Traveller Plus is not fitted on the aircraft), World Traveller Plus to Club World, Club World to First.
2. Eligible bookings are British Airways operated flights only, for tickets in the following fare classes: J, C, D, R, I in Club World/Europe; W, E, T in World Traveller Plus and Y, B, H, K, L, M, N, S, V in Euro/World Traveller. To check you are purchasing a ticket which can later be Upgraded using Avios, when booking on ba.com, please click on the “Flight number” in the “Flight operating airline” column of the “Choose your flights” page of ba.com, where the fare classes will be displayed. When booking via a travel agent, please request if you have a ticket in one of the above fare classes.
3. An upgrade is priced based on the difference in Avios between the original and upgrade cabin. Peak and off peak pricing also apply.
4. Upgrades using Avios can be applied to a booking up until check in online at ba.com or by contacting your local service centre or sales office.
5. Upgrades using Avios are subject to availability in the higher cabin and cannot be waitlisted.
6. Bookings which have been made through a travel agent are eligible, except Bulk Tour (“BT”) or Inclusive Tour (“IT”) bookings. Bookings made with a travel agent which contain other carriers in the booking cannot be upgraded. Upgrading using Avios can only be made online at ba.com or direct with BA by contacting either your local service centre or sales office. Bookings cannot be Upgraded using Avios points at airport ticket desks or via travel agents.
7. Upgrading using Avios points is permitted where flights are sold as part of a package holiday or where flights and ground arrangements, such as prepaid hotels, cars, transfers and experiences, are booked directly with BA and paid for in the same transaction. Flights booked and paid for separately from any ground arrangements are also eligible for Upgrades using Avios points for Upgrade. Upgrading using Avios can only be applied to bookings which are made in the Member's Executive Club Membership country. Upgrade using Avios relates only to the relevant flight in the itinerary and does not apply to the other parts of the booking. BA will not be responsible for any subsequent changes or cancellations to the ground arrangements.
8. Tier Points and Avios points will be awarded according to the commercial ticket purchased and not the upgraded fare class.
9. Bookings that have already been subject to an upgrade using Avios or, including, but not limited to, Gold Upgrade for Two cannot be upgraded again using Avios or any other promotions/offers.
10. The upgrade using Avios requires re-issuing the original ticket. The re-issue will be done electronically and it will take 24 hours to be sent back to you at e-mail address you provided during the booking process.
11. Members are responsible for paying additional taxes, fees, charges and airline surcharges.
12. The fare conditions for the original ticket purchased will apply, please check Manage My Booking on ba.com or call your local service centre. In addition, your upgrade will be subject to the following:
    1. Changes to the date or time of an upgrade flight must be made at least 24 hours prior to the scheduled departure of the first leg of the Reward itinerary.
    2. Changes are subject to availability in the original cabin, in addition to the upgraded cabin. Certain flights may have very limited or no availability on certain dates because of existing bookings. If the original booking is peak and the customer wishes to move to an off-peak date then the difference in Avios will be refunded. Equally, if moving from an off peak to a peak date, the additional Avios will be charged. Where there is no availability in the desired flight, Avios points will be re-credited to the Member’s account subject to reward flight booking and service fees that are applicable, which will need to be paid by the Member.
    3. Within 24 hours the Avios used for the upgrade are not refundable, however the Member can be downgraded back to the original cabin should the fare conditions allow and subject to availability on the desired flight.
    4. Cancellations at least 24 hours prior to departure of the first leg in the Reward itinerary, will be eligible for a full refund of the Avios used for the upgrade, and the fare conditions of the original booking will apply for any other refunds.
    5. Cancellations within 24 hours prior to departure of the first leg in the Reward itinerary, will not be eligible for a refund of the Avios used for the upgrade, and will be subject to the fare conditions of the original booking.
13. Where a Member is part of a Household Account, a Member can only upgrade a booking using Avios points in the Household Account for another member of the Household Account.

1. This section applies where the booking also contains AA and/or IB flights.
2. Upgrading using Avios points bookings, which contain BA, AA and IB Flights can only be made online at ba.com or direct with British Airways, and not on bookings made through a travel agent. An existing booking can be upgraded up until check in online at ba.com or by contacting your local service centre or sales office. Upgrading using Avios on BA, AA and IB Flights cannot be made at airport ticket desks.
3. The upgrade is a single cabin upgrade from the cabin booked to the next cabin, this may vary depending on whether BA, AA and IB or a franchise operates the flight.
4. Upgrading using Avios points on AA and IB Flights are permitted on eligible published fares only. Eligible fare classes to upgrade on AA are J, C, D and Y. Eligible fare classes to upgrade on IB are W, E, T, Y, B and H.
5. Upgrades using Avios points are not permitted where flights are sold as part of a package holiday or where flights and ground arrangements, such as prepaid hotels, cars, transfers and experiences, are booked and paid for in the same transaction. Flights booked and paid for separately from any ground arrangements remain eligible for Upgrades using Avios points.
6. Upgrades using Avios points can only be applied to bookings which are made in the Member's Executive Club Membership country.
7. When upgrading a combination of BA, AA and IB Flights, the upgrades using Avios points on Partner Flights conditions of use apply.
8. For upgrades on British Airways flights only, the Upgrades using Avios Clause applies.
9. Flights booked on AA and IB must be booked under their own flight numbers and not as a codeshare.
10. Tier Points and Avios points will be awarded according to the commercial ticket purchased.
11. Upgrades using Avios points on a BA, AA and IB flight cannot be used in conjunction with any bookings that have already been subject to an upgrade (for example, Avios points for Upgrade or Gold Upgrade for Two) or any other promotions/offers.
12. If upgrading an existing booking, it will take 24 hours to re-issue your ticket.
13. When a Member makes an upgrade using Avios booking on behalf of themselves or anyone else, Members shall be responsible for paying any applicable charges, such as booking and service fees or credit card fees.
14. Standard Redemption Rules apply. View Standard Redemption Rules.
15. The fare conditions for the original ticket purchased will apply, in addition to following rules specific to the Upgrade using Avios:
    Changes to the date or time of a BA, AA and IB Upgrade Flight must be made at least 24 hours prior to the scheduled departure of the relevant flight and the original and redemption booking classes must be available at the time the change is made.
    Where changes are made to the date and time of an upgrade 24 hours or more before the scheduled departure of the first flight in the Reward travel itinerary and the redemption class for the upgrade is not available on the amended flight(s), the standard redemption charge will be levied for the re-crediting of Avios points to the Member’s account.
    Where changes are made to the date and time of the Upgrade within 24 hours of the scheduled departure of the first flight in the Reward travel itinerary or after the scheduled departure of the first flight in the Reward travel itinerary and the redemption class for the Upgrade is not available for the amended flight(s), Avios points will not be re-credited to the Member’s account.
16. Upon the cancellation of an Upgrade using Avios points 24 hours or more before departure of the first leg in the Reward travel itinerary, the standard redemption charge will be charged and all Avios points will be re-credited to the Member's account and taxes will be refunded.
17. Upon the cancellations of an upgrade using Avios points less than 24 hours before departure of the first leg in the Reward travel itinerary Avios points in respect of the upgrade will not be re-credited to the Member.
18. Standard booking lead times apply as set out in the standard redemption conditions of use. Members are responsible for paying additional taxes, fees, charges and airline surcharges.
19. Where a Member is part of a Household Account, a Member can only make an upgrade using Avios points in the Household Account for another member of the Household Account.

1. Executive Club members can use their Avios to pay in full or in part for paid seating on British Airways operated flights in ‘Manage My Booking’ on ba.com or by calling a British Airways Contact Centre.
2. Paid seating purchased with this payment option will be subject to the Paid Seating Terms and Conditions.
3. All seats selected must be eligible for full or part Avios payment in order for Avios to be applied to the booking.
4. The Avios payment rates are defined in a fixed set of currencies. If more than one Avios payment option is available, it is not possible to change the price option chosen once a booking has been made.
5. The Avios payable will depend on the cabin class, route selected and the number of people on the booking. This will be displayed on the booking page.
6. British Airways reserves the right to alter the applicable Avios payment rates at any time in its sole and absolute discretion, but this will not apply to bookings already made.
7. When an Executive Club member pays for seating using Avios, the Avios will be debited from the Member’s Executive Club account for each passenger on the booking.
8. When Avios have been used as full or part payment for seating, those Avios will be refundable only in accordance with the rules detailed in the Paid Seating Terms and Conditions.
9. When a seat selection is made using Avios as full or part payment for a member who is either on the Household Account or the Family and Friends List, the Avios will be taken from each Member’s Avios points balance in proportion to the size of each Household Account Member’s Avios points balance. Members of a Household Account can make full or part Avios payment for paid seating for people outside of the Household Account.
10. Avios payment may not be used in conjunction with any other promotional offers, unless expressly stated otherwise.
11. Members do not earn Avios and Tier Points on paid seating.
12. It is not possible to use Avios for paid seating on bookings made through Concur or on group bookings.

1. These terms are additional to any other terms associated with the Member’s booking.
2. Members may use Avios to pay in full or in part payment for the total price of their eligible extra baggage on British Airways operated flights made in ‘Manage My Booking’ on ba.com or by calling a British Airways Contact Centre.
3. The Avios payable will always be clearly displayed on the extra baggage booking page.
4. British Airways reserves the right to alter the applicable Avios payment rates at any time and in its sole and absolute discretion, but this will not apply to extra baggage transactions already concluded. The applicable number of Avios required for extra baggage will always be clearly displayed to the Member prior to a Member agreeing to make payment.
5. When a Member pays for extra baggage using Avios, the Member must make the relevant payment for the bag/s. Where a Member purchases extra baggage for multiple passengers within a booking, the Avios will be debited from that Member’s Executive Club account only.
6. The Member may not amend their chosen Avios payment option once their extra baggage transaction is complete.
7. When Avios have been used as full or part payment, the Avios will be refundable in accordance with British Airways’ baggage change and refund policy.
8. When an extra baggage purchase is made using Avios as full or part payment for a Member who is either on the Household Account or the Family and Friends List, the Avios points will be taken from each Member’s Avios points balance in proportion to the size of each Household Account Members’ Avios points balance. Members of a Household Account can make Avios full or part-payment extra baggage purchases for people outside of the Household Account.
9. Avios payment may not be used in conjunction with any other promotional offers, unless expressly stated otherwise.
10. Members do not earn Avios and Tier Points on purchasing extra baggage.
11. Avios as payment for extra baggage is not available on bookings made through Concur.
12. Avios as payment for extra baggage is not available on group bookings.
13. For a list of defined terms, see the general Executive Club Terms and Conditions.

1. Household Accounts: Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for Members within the Household Account.
2. 1 x Gold Upgrade for Two voucher can be earned by Gold Members when they earn 2,500 Tier Points and 2 x Gold Upgrade for One vouchers can be earned when they earn 3,500 Tier Points. Gold Upgrade vouchers are a single cabin class upgrade available on a single or return booking. For example:
   
   • Euro Traveller to Club Europe
   • World Traveller to World Traveller Plus (where fitted on the aircraft)
   • World Traveller to Club World (where World Traveller Plus is not fitted on the aircraft)
   • World Traveller Plus to Club World
   • Club World to First (where fitted on the aircraft)
3. Gold Upgrade for Two vouchers can be used for up to two travellers on the same reservation, or a single traveller, but cannot be divided and when used, cannot be used again. Existing Gold Upgrade for Two vouchers awarded to Members' accounts also cannot be divided.
4. Gold Upgrade vouchers must be booked within 12 months from the date of issue.
5. It’s possible to upgrade a maximum of 6 Sectors per booking; Travel may not originate from or transit though the same city more than once in each direction.
6. Gold Upgrade vouchers can be used in conjunction with any published fare sold directly by British Airways, including Reward bookings and British Airways package holidays. However, it excludes group bookings and those sold as part of a Holidays package. Gold Upgrade vouchers may be used in conjunction with eligible industry or agency discounted fares only.
7. Gold Upgrade vouchers cannot be used in conjunction with any bookings that have already been subject to an upgrade (Avios points for Upgrade or Gold Upgrade vouchers), or any other promotions/offers.
8. Rules of the ticket are governed by the original fare paid. In the case of Reward tickets, Standard Redemption Rules apply.
9. Gold Upgrade vouchers are available for British Airways, American Airlines, and franchise operated flights only. Other partner and codeshare flights are excluded. Please see below for further details on the use of such Gold Upgrade vouchers on American Airlines.
10. To upgrade a new Avios points booking please go to ba.com or contact your Local Service Centre, or to upgrade an existing Avios points booking please contact your Local Service Centre. To upgrade a new paid booking please go to ba.com or call your Local Service Centre. Gold Upgrade vouchers cannot be redeemed at the airport.
11. When a Member books Gold Upgrade vouchers direct with British Airways the Member must pay for the ticket, but is permitted to give the ticket and upgrade to someone else. When a Member books through a travel agent, the Member must also travel on the itinerary
12. The Member and/or those travelling using Gold Upgrade vouchers will be personally responsible for any tax payable by them as a result of this offer.
13. Gold Upgrade vouchers are not an entitlement to travel and are subject to Reward capacity restrictions.
14. Cancellations: If you cancel your upgraded booking, the rules of the original ticket apply. If a cancellation is made more than 24 hours before departure, your Gold Upgrade voucher(s) will be reinstated, provided the Gold Upgrade is within its 12 month validity period. If a cancellation occurs within 24 hours of departure, the Gold Upgrade voucher(s) will be invalid for further use.
15. If using your Gold Upgrade voucher(s) on an existing booking and your ticket has already been issued, it will take 24 hours to re-issue the ticket.
16. Infants: If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
17. Standard booking lead times apply for your area. Members are responsible for paying additional taxes, fees, charges and airline surcharges.

1. Members with a Gold Upgrade voucher can now use this to upgrade on flights operated and marketed by American Airlines, or marketed by British Airways and operated by American Airlines.

2. Gold Upgrade vouchers on AA are a single cabin class upgrade available on a single or return booking. For example:

   • Premium Economy to Business
   • Business to First
   • Economy to Business (where Premium Economy is not fitted on the aircraft)
   • However cabin class upgrades from Economy to Premium Economy are not currently available

3. Vouchers can be applied to AA operated transatlantic and US domestic flights only.

4. Upgrade vouchers can be applied at the time of booking or retrospectively to an existing booking. The Member must call their Local Service Centre to make the reservation, there is no option to waitlist for the upgrade. It must be available to book from the relevant availability. If no availability exists, the Member may call back and check availability at a later date.

5. To upgrade a new or existing booking please contact your Local Service Centre at least 24 hours prior to departure. Gold Upgrade vouchers cannot be redeemed at the airport.

6. It’s possible to upgrade a maximum of 6 Sectors per booking; Travel may not originate from or transit though the same city more than once in each direction. Bookings may contain a mix of British Airways and American Airline Sectors (including American Eagle). Other carriers may also be on the Itinerary but may not be upgraded using a Gold Upgrade voucher.

7. Gold Upgrade vouchers can be used in conjunction with any published fare sold directly by British Airways for travel on American Airlines. Upgrading on American Airlines Reward bookings is not permitted.

8. Gold Upgrade vouchers cannot be used in conjunction with any bookings that have already been subject to an upgrade (Avios points for Upgrade or Gold Upgrade vouchers), or any other promotions/offers.

9. Rules of the ticket are governed by the original fare paid.

10. When a Member books Gold Upgrade vouchers direct with British Airways the Member must pay for the ticket, but is permitted to give the ticket and upgrade to someone else. When a Member books through a travel agent, the Member must also travel on the itinerary.

11. The Member and/or those travelling using Gold Upgrade vouchers will be personally responsible for any tax payable by them as a result of this offer.

12. Gold Upgrade vouchers are not an entitlement to travel and are subject to Reward capacity restrictions.

13. Cancellations: If you cancel your upgraded booking, the rules of the original ticket apply. If a cancellation is made more than 24 hours before departure, your Gold Upgrade voucher(s) will be reinstated, provided the Gold Upgrade is within its 12 month validity period. If a cancellation occurs within 24 hours of departure, the Gold Upgrade voucher(s) will be invalid for further use.

14. Infants: If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.

15. If using your Gold Upgrade voucher(s) on an existing booking and your ticket has already been issued, it will take 24 hours to re-issue the ticket.

16. Standard booking lead times apply for your area. Members are responsible for paying additional taxes, fees, charges and airline surcharges.

1. Executive Club Gold members who have earned at least 5,000 Tier Points in one Tier Point Collection Year (and at least 3,000 Tier Points in each subsequent Tier Point Collection Year thereafter), or Premier Members, are eligible for access to the Concorde Room at LHR Terminal 5 and JFK only.
2. Access includes one guest. A ‘guest’ is any individual over two years of age on the stated date of travel. The guest must be travelling with British Airways, but they do not need to be on the same flight. The guest may be asked to show photo identification prior to gaining access.
3. Further provisions about use of Lounges are set out on ba.com.

1. Gold Priority Reward allows Gold Executive Club Members only to redeem Avios points by making a booking from the available non-reward seats, using double the standard amount of Avios.
2. Bookings to use double Avios can only be made by calling your Executive Club service centre and cannot be made online.
3. Booking must be made no later than 30 clear days in advance of the date of intended travel.
4. Only available on British Airways marketed and operated flights.
5. Gold Priority Reward is available subject to seat availability in the desired cabin of travel of a particular flight.
6. Gold Priority Reward bookings are subject to applicable taxes, fees, charges and airline surcharges.
7. Gold Priority Reward may not be used in conjunction with [i] Avios & Money, [ii] Gold Upgrade for One or Gold Upgrade for Two; or [iii] Avios for Upgrade or [iv] American Express Vouchers.
8. Once booked, changes can be made both on ba.com and by calling the service centre. Cancellations and/or refunds must be requested by calling the service centre. Redemption flight and services fees apply.
9. Gold Priority Reward bookings are subject to the Terms and Conditions.
10. For Gold Priority Reward bookings, the standard Avios price for a Reward booking will be debited immediately; and following this the additional Avios will be debited from the Gold Executive Club Member's account within 21 days.
11. Telephone and online booking/service fees may apply.

These booking terms and conditions apply to all new bookings for ground services (hotels, car hire, experiences and other services other than flight services) completed on the internet at ba.com or on the telephone from 16 November 2011. These terms and conditions are between you and British Airways Plc. and Avios Group (AGL) Limited. These ground services are only available for purchase for members who are resident in the countries specified below:

1. Your booking

1.1. These are the booking conditions that apply to your booking of ground services using Avios under the Executive Club Scheme. However, unless part of a package, they do not apply to any flight bookings using Avios booked through the Executive Club which can be separately booked at ba.com and are subject to the terms at Executive Club Terms and Conditions.

1.2. Your contract for your ground services will be booked via Avios Group (AGL) Limited (a member of the same group of companies as British Airways) with a Rewards Marketing Partner. The Marketing Partner will be responsible for the provision of those services.

1.3. British Airways will be responsible for servicing your booking on behalf of  Avios Group (AGL) Limited and in the event of any service request or enquiry you should contact the British Airways Executive Club online or on the phone using the contact details at contact the Executive Club.

1.4. Unless otherwise stated in these Executive Club Conditions of Use, capitalised terms are as defined in the Executive Club Terms and Conditions.

1.5. Experiences are fulfilled and supplied by Viator and cannot be changed or refunded. Car Rental is fulfilled and supplied by Avis Budget EMEA Limited.  Hotels are fulfilled and supplied by one of Avios Group (AGL) Limited’s hotel Marketing Partners. Avios Group (AGL) Limited acts as an agent unless stated otherwise.

1.6. In these booking conditions, "we", "us" and "our” refers to both British Airways Plc and the Avios Group Limited unless specific reference is made to either British Airways or Avios Group (AGL) Limited.

British Airways Plc is a limited company registered in England under company no. 1777777 whose registered address is Waterside, PO Box 365, Harmondsworth, UB7 0GB.

Avios Group (AGL) Limited is a limited company registered in England under company no.2260073 whose registered address is Waterside (Hea3) PO Box 365 Harmondsworth UB7 0GB.

1.7. PLEASE NOTE: If you have made a booking and then request an amend that cannot be fulfilled, your booking may require complete cancellation. If you then re-book, your new booking is subject to availability and may be at a higher rate, and with different terms. For details of the cancellation terms please see clause 6.

1.8 As each of the bookings for ground services are held separately to each other (and to any flight bookings you make) please ensure that any customer service request is made in relation to each individual element of the services.

1.9. These booking conditions apply to your booking as follows:

Clauses 1 to 3 and 4 to 12 inclusive, apply to all bookings made with us;

Clause 4 only applies to Packages and Linked Travel Arrangements

Clause 13 applies to travel insurance.

1.10. If you have booked car rental, hotels or experiences with us, there are separate terms and conditions which apply in addition to these booking conditions. Please refer to the information provided at the time of booking.

1.11. Any special offers booked may have specific terms and conditions attached, in addition to these booking conditions. Please refer to the promotional literature and check these before booking as once confirmed you are deemed to have accepted them.

1.12 In these booking conditions the following definitions have been applied according to “The Package Travel and Linked Travel Arrangements Regulations 2018”:

1.12.1 “travel service” means:

(a) the carriage of passengers;

(b) the provision of accommodation which is not intrinsically part of the carriage of passengers and is not for residential purposes;

(c) the rental of cars;

(d) any other tourist service not intrinsically part of a travel service within the meaning of paragraph (a), (b) or (c)

1.12.2 Subject to Clause 1.12.4 “Package” means a combination of at least two different types of travel services for the purpose of the same trip or holiday, if

(a) those services are combined by one trader, including at the request of, or in accordance with, the selection of the traveller, before a single contract on all services is concluded; or

(b) those services are

(i) purchased from a single point of sale and selected before the traveller agrees to pay,

(ii) offered, sold or charged at an inclusive or total price,

(iii) advertised or sold under the term “package” or under a similar term,

(iv) combined after the conclusion of a contract by which a trader entitles the traveller to choose among a selection of different types of travel services, or

(v) purchased from separate traders through linked online booking processes where

(aa) the traveller’s name, payment details and e-mail address are transmitted from the trader with whom the first contract is concluded to another trader or traders, and

(bb) a contract with the latter trader or traders is concluded at the latest 24 hours after the confirmation of the booking of the first travel service, irrespective of whether the traveller concludes separate contracts with one or more travel service providers in respect of the services.

irrespective of whether the traveller concludes separate contracts with one or more travel service providers in respect of these services

1.12.3 Subject to Clause 1.12.4 “Linked Travel Arrangement” means at least two different types of travel service purchased for the purpose of the same trip or holiday, not constituting a package, resulting in the conclusion of separate contracts with the individual service providers, if a trader facilitates —

(a) on the occasion of a single visit to, or contact with, a trader’s point of sale, the separate selection and separate payment of each travel service by travellers; or

(b) in a targeted manner, the procurement of at least one additional travel service from another trader where a contract with such other trader is concluded at the latest 24 hours after the confirmation of the booking of the first travel service.

1.12.4 A combination of travel services where not more than one type of travel service of the kind listed in paragraph (a), (b) or (c) of the definition of “travel service” is combined with one or more tourist services of the kind listed in paragraph (d) of that definition is not a package if the latter services—

(a) do not account for a significant proportion of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the combination; or

(b) are selected and purchased after the performance of a travel service of the kind listed in paragraph (a), (b) or (c) of the definition of “travel service” has started. 

1.12.5 “EEA” means European Economic Area which comprises the following countries, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden and the UK. Where we refer to the EEA we also include Switzerland. 

2. General legal provisions and responsibilities

2.1. Your contract is governed exclusively by English law and is subject to the non-exclusive jurisdiction of the courts of England and Wales.

2.2. Avios Group (AGL) Limited has contracted with independent contractors to provide hotel accommodation, car rental and other land services. Except in the case of Packages sold to EU residents, neither British Airways Plc,  Avios Group (AGL) Limited, nor any of its subsidiaries or affiliates, (together hereafter referred to as “BA”)) are responsible for any acts and/or omissions of these independent contractors, their employees, agents, servants or representatives and BA will accept no responsibility or liability in respect of either person or property for any loss, damage, injury, accident, delay or irregularity however occasioned, sustained or suffered during or on any land services, or in the carrying out of any such arrangements booked by or through BA. For the avoidance of doubt, this clause does not seek to exclude liability for death or injury to the extent caused or contributed to by the negligence of BA or its employees.

2.3. The booking conditions apply equally to you and to all persons named in your booking.

2.4. The law regarding accommodation for persons with disabilities varies from country to country and we cannot guarantee that all hotels, transport and amenities will be equipped and suitable for wheelchair users or disabled persons.

2.5. If you have special requests, these can be requested at time of booking. Please note that while we do our best to fulfil special requests and advise the supplier of your preferences these cannot be guaranteed. Special requests may be subject to additional charges which are payable locally direct to the supplier.

3. When your contract with the Avios Group Limited comes into force

3.1. This Clause does not apply to travel insurance. Travel insurance is dealt with in Clause 14.

3.2. If you book with us directly on the Internet at ba.com, your contract will come into existence with Avios Group (AGL) Limited or its supplier immediately at the time your booking is completed. Your booking is completed when you see a "Booking Confirmation" page on your screen. We will send you an email or letter confirming your travel arrangements, together with a link to an online summary of your booking that contains a link to these conditions.

3.3. If you are resident of the United Kingdom and have booked in Pounds Sterling with us over the telephone your contract with us will come into force after 24 hours, during which time you are allowed to cancel your arrangements with us and receive a full refund, and will not be subject to any cancellation charges. If your departure date is within 14 days of the date you make your booking, your contract with us comes into existence immediately and clause 3.2 will apply.

3.4. Once you have made a booking, then any amendments to your original itinerary, whether over the telephone, the Internet or otherwise, (such as adding additional products), will be subject to these booking conditions. These booking conditions will come into effect immediately once the amendment has been confirmed.

4. Financial Protection

4.1 Financial Protection for Package Bookings

If you book in the EEA, a Package (as defined in Clause 1.12) which includes a flight element or booked outside the EEA a Package that has the first departure point in the EEA, you will receive a confirmation invoice from us confirming your arrangements and your protection under Air Travel Organiser's Licence number 4562. In the unlikely event of our insolvency, the Civil Aviation Authority will ensure that you are not stranded abroad and will arrange to refund any money you have paid us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

4.1.1. Your Financial Protection. When you buy an ATOL protected flight inclusive Package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

4.1.2. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Your Points are not protected under the ATOL scheme so will not be shown on your ATOL Certificate.

4.1.3. If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may take a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

4.1.4 If you are a resident of the EEA, the Channel Islands or the Isle of Man and have booked a Package (as defined in Clause 1.12) that does not include a flight, any consumer financial protection required by law will be provided through a Financial Failure Insurance Policy arranged by International Passenger Protection Limited and underwritten by Insurers who are Lloyds Syndicates. Such arrangements are intended to comply with the requirement to provide security for prepayments. For further information, visit the IPP website at www.ipplondon.co.uk. 

4.2 Financial Protection for Linked Travel Arrangements

If you book, in the EEA, travel services that create a Linked Travel Arrangement (as defined in Clause 1.12.3) you will NOT benefit from rights applying to Packages under the Package Travel and Linked Travel Regulations 2018.

4.2.1. If you book and pay, in the EEA, for a flight and subsequently, during the same visit to our booking website or by clicking on a link we send to you within a period of 24 hours, go on to book additional travel services (as defined in Clause 1.12.1) this will create a Linked Travel Arrangement. In that case, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, we will have protection in place to refund your payments for flight services not fully performed because of our insolvency, and for your repatriation. We have taken out insolvency protection with International Passenger Protection Limited, which is underwritten by Insurers who are Lloyds Syndicates. For further information, visit the IPP website. Please note that this insolvency protection only provides protection for your flight and and does not cover contracts with other parties which can be performed despite British Airways’ insolvency.

5. Booking and payment

5.1. When you make a booking we will ask you to pay the price in full whether you are paying for it in Avios or in “Avios & Money” (Avios and cash).

5.2. Full payment of any cash element by credit card (or debit card for UK only) is required to make a reservation. Payment will be listed as ”British Airways on behalf of  Avios Group (AGL) Limited” (or equivalent) on your credit / debit card statement.

5.3. If you have made your booking on the Internet your "Booking Confirmation" page will display a link to your vouchers. It is your responsibility to print and retain these vouchers.

5.4. If you have made your booking via telephone you will receive a "Booking Confirmation email" which will display a link to your vouchers. It is your responsibility to print and retain these vouchers.

5.5. Your vouchers are important documents serving as confirmation of payment and as an exchange document. You must take these vouchers with you and exchange them for the services you have booked through us. Without them you will not be able to prove that you have booked and paid for the relevant product/service and the product/service will not be provided by the supplier or you may be charged locally by the supplier.

5.6. You should check carefully the booking details and all documentation provided to you (including these booking conditions) and contact us immediately if you think any details we give you are inaccurate.

5.7. Only we, the person who makes or pays for the booking, those individuals whose names appear in the booking and will be using the services and, when travel insurance is purchased, those persons referred to in Clause 14 shall have any rights to enforce any of these booking conditions. Except as stated in Clause 14, only we and the person who makes the booking, or payment, may cancel or change it or any part of it and the consent of any other persons whose names appear on the booking is not required for any such change or cancellation.

5.8. The person who makes or pays for the booking must be at least 18 years old. Some hotels and other suppliers may require some or all of your group to be at least a particular age, or for at least one person in each room to be of at least a particular age (some hotels in the USA for example impose a limit of 21 years old). We will endeavour to inform you of any such requirement at or before the time of booking. In the case of experiences, age and weight restrictions may apply for certain activities.

5.9. You will not earn Avios on purchases of ground services regardless of whether they are paid for in Avios or “Avios & Money” (Avios and cash).

6. The price

6.1. Prices are quoted in Avios and the local currency as determined by your country of departure.

6.2. Your accommodation price (if any) will usually include all Government taxes and compulsory service charges, however some destinations and/or hotels will require you to pay additional taxes and compulsory service charges whilst you are at the hotel e.g. City Taxes, Resort Fees etc. We will endeavour to provide you with information about any such charges at time of booking.

6.3. Hotel and apartment prices are per room per night, and are based on the dates and occupancy you specify to us at the time of booking.

6.3.1. Triple room rates can apply to either a full size triple room, designed to take three single beds, or to a twin/double room with an extra rollaway bed.

6.3.2. Hotel and apartment facilities, such as sports and leisure equipment, are not included unless otherwise stated in the hotel / apartment description.

6.3.3. Check-in at most hotels is around 2pm, with check-out by 11am, but this can vary by hotel, time of year and country. The price you pay us for a nights accommodation reflects the standard check-in and check-out times confirmed to you upon arrival at the hotel or apartment. Once at the hotel or apartment, should you wish to check-in earlier or check-out later, you may be able to do this for a charge payable locally, subject to availability. If you wish to guarantee an earlier arrival or later departure, we suggest you pre-book an extra night with us before you travel. Most hotels and apartments will allow you to leave your luggage in reception or their luggage room should you not have access to your room.

6.4. Car rental prices are total prices per car and are based on the booked dates and the duration of the rental period. For car rental inclusions and exclusions in the price we quote, please refer to relevant pages on ba.com for full details when booking, or your voucher. We draw your attention to this as there are specific requirements for car rental that will vary depending on the country in which you rent your car, such as minimum or maximum ages you need to be in order to drive and any excesses that may be applicable. You will be asked to acknowledge these at time of booking, and thereby are deemed to have read and agreed to them.

6.5. Charges for booking extra nights' accommodation or extra days' car rental after your arrival will be at the rate advertised by the hotel or car rental supplier. You cannot change or add additional days to experiences. Any new bookings will be charged at the rate as advised at the time of booking.

6.6. If you obtain a quote from us for a booking, but do not book it at the time, we reserve the right to increase or decrease the price at any time before you book. Once your booking is confirmed, the price is guaranteed and will not change should the same arrangements be sold subsequently at a higher or lower price.

6.7. The following are not included in the price:

• travel insurance (which we strongly recommend you take out for your trip);
• flights;
• cots and food for infants (usually payable directly to the hotel);
• meals (unless otherwise specified);
• room service (unless otherwise specified);
• transfers (unless otherwise specified);
• excursions or entrance fees (unless otherwise specified);
• all tips, laundry and all items of a personal nature such as beverages, taxi and bus fares, shopping expenses;
• passport, visa and health protection fees;
• hotel car parking (where applicable) and the cost of getting to and from the airport;
• certain hotel and apartment facilities, such as sports and leisure equipment. If in doubt, please contact us prior to travel or ask at the reception desk on arrival.

6.8. Definitions of a "child" may vary by reference to age between our suppliers and will determine the price you pay for them.

6.8.1. A hotel's definition of a 'child' can and does vary, but is always advised at the time of booking. Unless otherwise specified, child prices where included are based on one or two children (using existing bedding or a rollaway or sofa bed) sharing a room with two adults. Child prices do not apply to single, triple or quad rooms, except where it is specifically stated that a family offer applies. Available room occupancy options and prices are determined at the time of booking based on the child ages you provide us with. If a rollaway is used to accommodate the child, a charge may be made locally. Child prices include the same meal basis as the accompanying adults, except where children stay free of charge, in which case no meals are included in the price (unless stated otherwise).

6.8.2. Infants under 2 years are generally accepted free in hotels, however not all room types are large enough to accommodate an infant's cot. Cots must be requested at the time of booking, and some hotels may charge a fee payable locally. We will advise the supplier of your requirements for a cot, but this request cannot be guaranteed. If we are advised by the supplier before you depart this request cannot be confirmed, we will advise you. Otherwise you will need to check when you arrive. In these circumstances, we strongly advise you to make your own arrangements.

6.9. The price of certain services, such as theatre tickets or special events, purchased through us may be higher than the face value of the tickets you will receive. We offer these services to give you the opportunity to book and purchase them in advance and without having to call overseas, send faxes, queue or risk unavailability at your destination and therefore we may charge you for this service.

6.10. Some bookings must include a minimum stay of 3 nights including a Saturday night to qualify for certain prices advertised by us. 

6.11. Whilst we endeavour to ensure that the correct prices are displayed on our website and/or advised to you by our call centre, on very rare occasions there may be an incorrect price bookable. If there is an obvious error with the price at which you book (including where we have confirmed that booking) we will promptly notify you of that error and where possible you will be given the choice to retain the booking and pay the correct price within the time period indicated. Alternatively you can cancel the booking and receive a refund of any monies paid or select an alternative holiday, paying or receiving any difference in price to that originally paid. If you do not elect to retain the booking within the time period indicated we reserve the right to cancel the booking and will refund you any monies paid. 

7. Changes or cancellations by you

7.1. To cancel your booking including where cancelling prior to rebooking (subject to availability and applicable charges), you will need to contact your local call centre for assistance, as these can not be carried out online at ba.com. For call centre details please go to Contact Executive Club.

7.2. If you wish to book extra services that were not included in your original booking (for example extra nights' accommodation) you can do so by contacting us, subject to availability of the additional services.

7.3. If an individual wishes to cancel from a booking, but not the entire party, this will require a cancellation and re-booking of the booking for the entire party (subject to the cancellation charges for the whole party) and any such re-booking is subject to availability. This may mean that the new booking you obtain is at a higher rate, different terms or that no booking is not available.

7.4. Amendments to your booking will be treated as cancel and re-book (subject to availability and applicable charges)

7.4.1. PLEASE NOTE: if you have made a booking and you then make a subsequent request for an amendment that it is not possible to amend the booking and it will require a complete cancellation (subject to the terms applicable to cancellations) and re-booking of the booking and any such re-booking is subject to availability. This may mean that the new booking you obtain is at a higher rate, different terms or that no booking is not available. For details of the cancellation terms please see clause 7.5.

7.4.2. If you are a resident of the EEA purchasing a Package, you are allowed (under the European Directive of Package Travel and Linked Travel Arrangements 2015) to amend individuals' names, subject to an amendment fee, and any additional charges made by the suppliers of the services (e.g. airline, hotel, car rental company, experience provider or transfer provider) to make the changes, which will be advised at time of enquiry. Any changes of the individuals named in the booking are conditional on the substitute individual accepting these booking conditions and otherwise satisfying all the conditions applicable to the Package. Name changes within 48 hours of departure are not guaranteed.

7.4.3. If you are not a resident of the EEA or you have not booked a Package, we do not permit name changes. This means any name change is treated as a cancellation and rebooking, and as such the cancellation charges as advised at time of booking will apply (see Clause 7.6). 

7.4.4. Alterations to your airline ticket will be dealt with in accordance with the relevant airline's conditions of carriage and all relevant ticket conditions. Please note that some types of tickets may be non-refundable and non-changeable. 

7.4.5. If you are a resident of the EEA and have purchased a Package, you may cancel your booking before the start of the Package without paying any cancellation fees in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity which significantly affect (a) the performance of the Package or (b) the carriage of passengers to the destination.

7.5. Cancellation fees

7.5.1. If you cancel your booking after your contract comes into existence, the following applies:

For cancellations by you, we will levy a cancellation charge. Our standard cancellation charges are set out at time of booking and are as follows (unless otherwise advised at the time of booking):

a. cancellation over 72 hours before commencement of relevant services: full refund minus applicable cancellation service charges notified to you at the time of booking and any offline service charges;

b. cancellation within 72 hours of commencement of relevant services (including “no shows” which are deemed as cancellations): 100% cancellation charge and any offline service charges.

The percentages referred to in the cancellation charges are percentages of the price stated on your confirmation email or letter, unless a fixed value is advised.

Cancellation penalties are levied by us in order to cover the charges we incur from our suppliers and our administrative costs and become payable immediately.

7.6. Cancellation fees

7.6.1. Cancellation charges will be applied to your booking as determined by the country of departure, the currency you booked in, and any special conditions attached to the product you have chosen. The eligibility to cancel and the actual charges applied will be clearly displayed during the booking process before you confirm payment. (If you have not completed your booking, you can view Cancellation Fees by closing this window). Should you require a copy, you should print this off now.

Once you have a confirmed booking, if you require a copy of the Cancellation Fees applicable to your booking, you will need to call British Airways to be advised what these are.

7.6.2. After departure, no refund will be made on any part-used itineraries. For example where you have checked out of your hotel early or returned your car rental early a 100% charge will apply.

7.6.3. Offline Booking Fees (where you have booked via a call centre and been charged a fee for this service), are non-refundable.

7.6.4. If you participated in the Carbon Offset scheme, this is non-refundable.

7.7. Charges for cancellations are calculated from the date we receive your request or notification.

7.8. We will only accept requests for cancellations from the person who made the booking.

7.9 Amendments

7.9.1 It is not possible to amend the booking and it will require a complete cancellation (subject to clause 7) and re-booking and any such re-booking is subject to availability and the charges available at the time of booking.

8. Changes or cancellation by us

8.1. It is unlikely that we will have to change or cancel your booking. If we do make changes then we will inform the person who made the booking as soon as we reasonably can. We reserve the right to make changes that are not significant and to correct minor or obvious errors in your booking details at any time without liability to you.

8.2. We will take reasonable steps to avoid having to cancel your booking. In the unlikely event that we are to cancel your booking we will notify you and we will provide a full refund.

8.3. We are only liable to you for cancellations or significant changes to your booking by us. A significant change is one that we make to your booking before your departure that affects an essential term of your contract. Examples of a significant change includes changes by us to:

a. your destination area;

b. your booked accommodation to that of an alternative property of a lower rating;

c. your departure times or accommodation occupancy periods by more than 12 hours.

8.4. Where your booking includes accommodation and/or flight, please note that the following is not a significant change:

a. A change of rating for the accommodation where the quality of the accommodation has not changed significantly since the time of the booking and the facilities are substantially as set out on our website or equivalent;

b. A change in the accommodation where substitute accommodation is offered in a similar location and at least equivalent quality (at no additional cost to you);

c. A change in the particular type of room booked where the substitute room is of at least equivalent quality.

d. A change to your flight departure time(s) where the revised or substitute departure time is less than 12 hours difference to the departing time.

8.5. We are not liable to pay you compensation even for significant changes to your booking if Clause 10.3 applies.

8.6. If we make a significant change to your booking then, whether compensation is payable or not, you have a choice. You may:

a. accept the changes;

b. accept substitute arrangements of equivalent or superior quality that we are able to offer you;

c. accept substitute arrangements of lower quality that we are able to offer you together with a refund of the difference in price between the original and the substitute arrangements;

d. cancel your booking altogether, in which case we will refund in full all Avios and money you have paid us for the booking.

8.7. You must tell us which one of the above choices (under Clause 8.6) you make within 7 days of being informed of the significant change we are making, or as soon as reasonably practicable if your departure is less than 7 days from the date you receive notification. If we do not receive notification from you about your choice you are deemed to have accepted the option in Clause 8.6(a) above.

8.8. Unless Clause 11.3 applies, you agree that if a significant change is made to your booking, whichever choice you make under Clause 8.6 above, we will only pay you for losses which may fairly and reasonably be considered as arising naturally (that is, according to the usual course of things) from the significant change we make.

9. Your responsibilities

9.1. Behaviour

If, in our reasonable opinion or the reasonable opinion of the provider of any part of the services to which your booking relates, you are behaving in a way which will cause or is likely to cause danger or distress or annoyance to others or damage to property, we may terminate your booking. If this happens, we will not pay you anything and you will be responsible for travel back to your point of origin. If we incur expense as a result of your behaviour you shall fully compensate us for that expense.

9.2. Insurance

For your own protection, we strongly recommend that you and all members of your party have suitable insurance (including insurance to cover the costs of cancellation of your holiday and the costs of assisting you if you or your party has an accident or becomes ill) for the full period of your holiday. Please note it is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs. See Clause 14.

9.3. Passport and Visas

9.3.1. You must ensure that you have a valid passport and any necessary visas to enter any country you are visiting, including transit stops, prior to your departure.

9.3.2. Information about which visa you need can be found at the iata travel centre or by checking with the country's embassy you are visiting.

9.3.3. If you are a British citizen, read the general information about passport and visa requirements for the Package you purchase. 

9.3.4. If you are not a British citizen but you are a citizen of the EEA, further details of passport and visa requirements can be obtained by contacting Thames Consular on telephone number +44 (0) 20 7494 4957. If you are not a citizen of the EEA then you will need to make your own enquiries. We are not responsible or liable to you if you fail to follow the correct procedures. You shall reimburse any penalties or expenses that we or the relevant carrier incurs as a result of your failure to travel with appropriate travel documents. 

9.3.5. Information about which visa you need can be found at www.iatatravelcentre.com or by checking with the country's embassy you are visiting.

9.4. Health & Safety

9.4.1. It is your responsibility to ensure that you are fit to travel and participate in all parts of the services you have booked and undertake. It is also your responsibility to ensure that you can prove you have any necessary vaccinations for your travel arrangements. Consult your doctor about any health requirements for all destinations to which you are travelling before your departure. We are not liable if you are refused entry to any country or part of a country because you cannot prove that you have the necessary vaccinations or because you do not comply with the health requirements of your destinations.

9.4.2 Without prejudice to 9.4.1 above, if you are a citizen of the European Union, please note that you may be eligible for the European Health Insurance Card (EHIC).

9.4.3. Should you need to take any medication with you, it is your responsibility to check before travel that you are allowed to take it into the country you are visiting, as some countries do not permit certain medicines which may be widely accepted in your own country. You must also ensure you take any required paperwork or authorisation from your doctor that may be required.

9.4.4. When travelling to a different country, you should take responsibility for your own safety and well being as you would do at home. Examples would be (but not exhaustive); to ensure you secure any valuable possessions, do not leave children unsupervised on balconies or swimming pools, beaches are safe for swimming, adhere to any local laws and familiarise yourself with fire procedures for the accommodation in which you are staying. In some countries due to hotter climates and restaurants which are open sided, it is a way of life to have insects, small lizards, or birds visiting, and is not a reflection on the standards of hygiene and cleanliness. However, you should take sensible precautions especially with raw food, drinking bottled water, covering yourself up or applying insect repellent. You should also be aware that when travelling a change in climate or very cold drinks may result in an upset stomach, which is not necessarily the result of poor hygiene or food preparation.

9.4.5. We recommend that all British travellers check the Foreign and Commonwealth office to help stay safe overseas, and to make informed decisions about travelling abroad. 

For essential travel advice and the latest information relating to specific countries check travelaware and follow @FCOtravel on Twitter and Facebook. For nationals of other countries, please check your own government's travel advice.

Read our safety-related travel advice. You can also contact the travel advice call centre on 0845 850 2829. For nationals of other countries, please check with your own government's travel advice.

10. Limitation of Liability

10.1.  Avios Group (AGL) Limited, British Airways Plc, its subsidiaries and affiliates endeavours to ensure that the information displayed on ba.com relating to hotel, car hire and other travel products (including without limitation, photographs, descriptions of amenities, locations and maps, etc.) is accurate and up to date, they cannot guarantee the accuracy and therefore disclaim liability for any inaccuracies relating to the information and description of the hotel, car rental and other travel products displayed on ba.com (including, without limitation, photographs, description of hotel amenities, general product descriptions, location maps etc). In the event of a significant change relating to the information and description displayed, we will make best efforts to update the relevant information/descriptions and/or notify you of such changes.

10.2. Whilst we endeavour to ensure that the products, services, amenities, facilities and descriptions on our website offer accurate and up to date information, we obtain this information from our suppliers and so cannot guarantee this always to be the case. The information is given to provide a feel for the product you have booked. Whilst we constantly strive to achieve the highest standards of accuracy, we cannot be held responsible or liable if such content is found to be inaccurate. In the event that a significant change relating to the information and description displayed is notified to us by our suppliers, we will make best efforts to update the relevant information/descriptions and/or notify you of such changes.

10.3. There is no consistent global system of hotel and accommodation star ratings. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.

10.4. Changes are periodically added to the information held on our website and will reflect the latest information with which we have been provided. We will do our best to correct errors and omissions as quickly as practicable after being notified of them.

10.5. We are unable to accommodate group bookings due to the additional premiums applied by many hotels. We will not be responsible for any additional charges incurred locally as a result of ten or more individuals travelling together as a group (even if booking under separate references).

11. Our liability

11.1. Subject to Clauses 11.3 to 11.11, Avios Group (AGL) Limited accept liability to you:

• in the case of Packages, if any of the component parts of the booking you made with us are not provided or not provided as booked;
• in the case of Packages, if the services we or our suppliers provide are not of a reasonable standard. Reasonable standards are judged by the standards applicable in the place where the relevant part of the booking is provided;
• for the acts of our employees, agents and (in the case of Packages) subcontractors, as long as they were at the time carrying out work we authorised;
• if you or any member of your party dies, is injured or becomes ill arising from negligence because we or (in the case of Packages) our suppliers failed to act with reasonable care;
• if we have deliberately misrepresented anything to you before you entered into this booking which then caused you to make the booking.

While (save in the case of Packages) we accept no responsibility for the standard of care in the supply of services by third party service providers, we will exercise reasonable skill and care in the organisation, co-ordination, facilitation and selection of service providers to provide the component parts of the booking.

11.2. Unless Clause 11.3 applies, you agree that, if a significant change is made to your booking, which ever choice you make under Clause 8.6 above, you will be entitled to receive on account of your losses the minimum compensation amounts set out below per booking, depending on when we notify you of the change. We will only pay you for losses which may fairly and reasonably be considered as arising naturally (that is according to the usual course of things) from any significant change we make.

11.3. We are not liable to pay you compensation if we or our supplier(s) are hindered from providing part or all of your booking, or if there is any failing in performance of any part of your booking, due to unusual and unforeseeable circumstances beyond our control or that of our agents, suppliers or subcontractors that could not have been avoided even if all due care had been exercised or due to an event that we or our agents, suppliers or subcontractors could not (even with all due care) have foreseen or prevented.

The circumstances and events referred to above include (but are not limited to) the following:

• war or the threat of war;
• riot or civil disturbance;
• terrorist or threatened terrorist activity;
• industrial disputes or threatened industrial disputes;
• actions of national or local governments;
• natural or nuclear disasters;
• fire or flood;
• adverse weather conditions;
• technical problems to transport (except where these are due to poor maintenance);
• airports and ports being closed or full;
• car rental depots being closed;
• changes brought about as a result of recommendations made by the Foreign and Commonwealth Office or any other government or international organisation or agency.

11.4. We only accept liability in any event for loss or damage which is caused by us and which is of a kind which could reasonably have been expected at the time the booking was made. We are not liable for any additional services for which you pay our suppliers separately since these do not form part of the booking.

11.5. We do not accept liability where any failure to provide any services in accordance with the contract or any other form of loss or damage is due to your own fault or that of any party named on your booking, including any failure to comply with your obligations in this contract, or is the result of our compliance with any instruction, request or direction given by you.

11.6. Excursions (including sightseeing trips, events, concerts and tours) and other services or facilities which are booked or arranged whilst you are in-resort after you have departed for your holiday (“Resort Booked Excursions”) do not form part of your Package and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018. A Resort Booked Excursion purchased through our website or by calling us directly will be subject to our Terms and Conditions for that Resort Booked Excursion. For Resort Booked Excursions booked or arranged in a different way, your contract will not be with us but will instead be with the supplier of the Resort Booked Excursion and will be governed by their Terms and Conditions (which may, for example, be contained on a ticket or a receipt given to you by that supplier). Although we may use local representatives and suppliers to deliver elements of the Package to you, if these persons or companies arrange any Resort Booked Excursions for you, they will not be doing so on our behalf. We do not have any responsibility or liability for problems that may arise from a Resort Booked Excursion that was not booked through our website or booked by calling us directly.

11.7. You should make any complaints or claims in accordance with Clause 12 below. If we pay you or agree to pay you compensation you must give us or our insurers all the rights you have to take action against anyone else and you agree to provide us and our insurers with all due co-operation and assistance in respect of any such action we or our insurers take.

11.8. Air, sea, rail and road transport is subject to various international conventions that limit the liability of the carriers. Our liability is limited in accordance with all such international conventions to the extent to which they apply. A copy of the convention applicable to most international air carriage is available for purchase through the International Civil Aviation Organisation on +44 (0)161 499 0023 or download on the internet. Additionally, your booking may be serviced by carriers, hotels, car rental companies and other parties who have their own booking conditions of carriage and business and over whom we may have no direct control. Their booking conditions may strictly limit the circumstances in which compensation is payable to you by them and you agree to be bound by their booking conditions. Copies of their booking conditions are available on request.

11.9. Except in cases of death, injury or illness, our liability is limited to a maximum of three times your booking price attributable to the person affected. This maximum applies where everything possible has gone wrong and you prove that no benefit or enjoyment has been obtained. In all other circumstances we agree to pay compensation that is reasonable and proportionate for the reduction in value of your booking and any loss of enjoyment you prove subject to the above maximum.

11.10. If you encounter significant problems that are not our responsibility and/or are the result of something that happens other than in the course of the booking set out in your e-ticket receipt or confirmation letter as a result of which you suffer death, injury or illness, we will offer you reasonable and prompt assistance including assistance in sorting out any problem with the person responsible. This assistance is limited in money terms to £5,000 (or equivalent currency) per e-ticket receipt or confirmation letter and you must repay this if you are successful in any claim against the person responsible. You must notify us in writing of the steps that you intend to take against the person responsible within 90 days of the relevant occurrence and obtain our written approval which will not be unreasonably withheld.

11.11. These booking conditions shall not limit our liability to you for death, injury or illness.

12. Complaints and claims

12.1. We can usually sort out problems on the spot if we know about them. If you have cause to complain about the land arrangements of your holiday (hotel, car rental, transfers, experiences) please:

• tell the relevant service supplier;
• if the problem cannot be sorted out this way please contact our 24 hour Duty Office on +44 (0)208 7074455;
• if the problem still cannot be resolved, then please notify us in writing:
  British Airways Customer Relations
  PO Box 1126
  Uxbridge
  UB8 9XS

12.2. You should notify us in writing of all complaints as soon as possible and in any event no later than 30 days after your return home. This is to give us a reasonable opportunity to make appropriate enquiries and obtain evidence. If you do not follow this procedure it will make it harder for us to resolve your complaint and this could prejudice any claim for compensation that you wish to make.

12.3. You must in any event notify us in writing of any claim for compensation within 42 days of the claim arising.

12.4. If we are unable to resolve a complaint to your satisfaction, we can also offer you CEDR’s scheme for the resolution of disputes which is an impartial and independent arbitration service. You can also access the European Commission Online Dispute (ODR) Resolution platform at ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

13. Data protection

13.1. If you make a booking with us,  Avios Group (AGL) Limited and/or British Airways Plc will record your personal details and this will be processed in accordance with the General Data Protection Regulations 2016 and the UK Data Protection Act. Your data will be used principally to meet your requirements. We retain the data you provide from time to time, including your purchase history and data we collect when you use our products and services. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification and screening, immigration and customs control, safety, security, health, administrative and legal purposes, statistical and marketing analysis, operation of awards schemes, systems testing, maintenance and development, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. For these purposes we may disclose your data to any of the following:  Avios Group (AGL) Limited, other companies in the British Airways group and other companies involved in meeting your requirements, our Oneworld partner airlines and franchisees, data processing companies, travel agents, government and enforcement agencies, credit and charge card companies and screening service providers. This may involve sending your data between different countries, including countries outside the European Economic Area.

13.2. British Airways and other airlines are required by laws in the USA and other countries to give border control agencies access to booking and travel information. Accordingly any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary.

13.3. It may be a requirement when travelling to or from certain destinations that passengers must provide the airline on which they are travelling with certain passport and associated information prior to departure. If this information is required, you will be advised at the time of booking.

13.4. If you purchase travel insurance from us please note the specific data protection provisions notified at the time of booking such insurance.

14. Travel insurance

14.1. You are strongly advised to obtain travel insurance, as that may be able to assist in a situation where we are not liable.

14.2. Please note travel insurance can be purchased via ba.com when it is linked to a travel booking for some markets. Due to insurance regulations we can only sell travel insurance to you when you also purchase a flight or hotel accommodation from us. Travel insurance is subject to the terms and conditions indicated at the time of purchase.

14.3. Depending on your country of residence, British Airways sells travel insurance to you as an agent for:

14.3.1. Residents of the United Kingdom: Preferential Insurance Services Limited and Optimum Underwriting Limited who are professional insurance intermediaries, who are authorised and regulated by the Financial Conduct Authority (FCA). This policy is underwritten by Optimum Underwriting Limited on behalf of Europaische Reiseversicherung AG, Munich, Germany ("ETI"). ETI is licensed by BAFIN (Bundesanstalt fur Finanzdienstleistungsaufsicht) and approved by the Financial Conduct Authority (FCA).

14.3.2. Residents of the USA: BerkelyCare, who are a division of Affinity Insurance Group who offer insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 70 Pine Street, New York, New York 10270. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445.

14.3.3. Residents of Canada: Freedom travel Insurance is administered by North American Air Travel Insurance Agents Ltd., d.b.a. travel underwriters, a licensed insurance broker, 11th Floor, 6081 No. 3 Road, Richmond, BC, Canada V6Y 2b2. Insurance is underwritten by Industrial-Alliance Pacific Life Insurance company and certain Lloyd's underwriters, severally and not jointly.

14.3.4. Residents of Europe: British Airways travel insurance is underwritten by ELVIA Travel Insurance International N.V., Poeldijkstraat 4, 1059 VM Amsterdam, The Netherlands. Corporate Identification no 33124664.

14.4. Because British Airways acts as an agent we do not have responsibility or liability for the actions or omissions of the organisations named above. They are responsible to you for the travel insurance, and have the benefit of the Booking Conditions and the policy terms.

14.5. Travel insurance will NOT form part of any Package we sell to you.

a. Avios can be used to reduce the cash value (including taxes) products available for sale at thewineflyer.co.uk. The number of Avios required to reduce the cash value can vary by product and we reserve the right to change this without notice.

b. Avios cannot be used in part or in full on delivery charges.

c. Redemptions are applied at the same proportion on each product in an order and cannot be adapted by product. For example, you cannot redeem 20% of one products value and 10% of another and rather, all products would need to be either 10% or 20%.

d. Where a substitute product is accepted (see section on Availability at help.thewineflyer.co.uk), we will debit Avios from the members account on the basis of the original product ordered.

e. Spending of Avios on orders that are part of a Subscription is not available except for the first order where the subscription is set up.

f. Where an order is cancelled or returned, any Avios redeemed in relation to that order will be credited back to the Executive Club Members account in line with the section on Refunds at help.thewineflyer.co.uk.

g. For full Terms and Conditions, please visit thewineflyer.co.uk.

Note: The Standard Redemption Rules comprise the following sections of the Executive Club Terms and Conditions:

Redeeming Avios Points

Changes to Rewards

Cancellation of Rewards

Combine my Avios — Terms and Conditions

'Combine my Avios' allows you to redeem Avios held under one of the Iberia Plus, British Airways Executive Club or Avios Schemes (the “Programmes”) and to be issued with an equivalent number of Avios under one of the other Programmes.

'Combine my Avios' is hosted by the AGL.

1. Once Avios have been transferred to a Programme they are subject to the terms and conditions of that Programme as applicable at the date of transfer. In the event of any dispute as to the entitlement to the Avios points originally issued to a Member, the terms and conditions of the Programme under which Avios points were issued shall apply.
2. The Member must be 18 years or over, have an active account and not be under audit.
   • The accounts must be registered to the same individual under each of the Programmes.
   • Members must ensure both Programmes are holding accurate and up to date information.
   • Member details must include a valid date of birth and email address to assist with validation. For example, in the event of a change of name use of 'Combine my Avios' will be refused until both Programmes have received proof of the change.
3. Members of a Household Account under the Programmes may not use 'Combine my Avios' other than (a) from a British Airways Executive Club Household Account to an individual account under the Avios Programme or the Iberia Plus Programme and (b) from the individual account under the Avios Programme to a Household Account under the British Airways Executive Programme. Any other Household account transaction will not be permitted under Combine my Avios.
4. Avios can be moved between Programmes using 'Combine my Avios' on ba.com or if this service is unavailable by calling your local customer service centre. In order to move Avios using 'Combine my Avios', you will be required to answer security questions in relation to your membership of each Programme. Should you not satisfy the authentication checks, we reserve the right to deny access to the 'Combine my Avios' facility.
5. By using 'Combine my Avios', you authorise that your Personal Data will be passed between the Programmes and the companies operating the Programmes in order to fulfil and track the transaction and in relation to any need to subsequently audit the transaction. The policy on data protection of each Programme is available in the relevant terms and conditions.
6. Only the Member may request to transfer Avios using 'Combine my Avios'. Members should not share Membership numbers and passwords in order to allow an unauthorised third party to use 'Combine my Avios'. We cannot be held responsible for any fraudulent use of Avios in the event of the Member allowing a third party access to his or her account.
7. There is no limit to the number of Avios that a Member may move.
8. 'Combine my Avios' cannot be used to transfer to or from the Iberia Plus Programme within 90 days of joining the Iberia Plus Programme.
9. Avios points transferred using 'Combine my Avios' cannot be used by members of the Avios Scheme for bookings where taxes, fees and charges are included in the Avios points booking price.
10. Avios moved using 'Combine my Avios' will usually be shown against the specified account immediately and will usually be available for use immediately. However occasionally the transaction may take longer to show, and until shown, the Avios; will not be available for use. You will receive an email from each Programme to the registered email address to confirm you have initiated the transfer of your Avios; from one Programme to another Programme.
11. Moving Avios using 'Combine my Avios' will not count as earning or redeeming Avios; and will not prevent the expiry of your Avios balance under the Programmes terms and conditions.
12. We reserve the right to stop, suspend or limit 'Combine my Avios' at any time without notice. We may refuse to allow use of 'Combine my Avios' by any Member in relation to any or all transactions at our sole and absolute discretion.
13. We reserve the right to amend this Clause at any time without notice.

1. The Reward Flight Saver (RFS) is available to Members who have earned at least one Avios point in the 12 months prior to booking a flight under the RFS (“Eligible Members”). The RFS entitles Eligible Members making a Reward booking (including an Avios & Money booking) to pay a flat cash price in respect of taxes, fees and charges on a qualifying flight (the “RFS Flat Cash Price”), in place of the actual taxes, fees and charges applicable to the booking.
2. The RFS is subject to the Terms and Conditions and the Standard Redemption Rules. In case of conflict, this Clause will prevail.
3. RFS is available on selected British Airways operated flights in selected cabin classes but is not available on any other British Airways franchise, British Airways codeshare, British Airways Service Partner flights or bookings containing any British Airways Service Partner.
4. RFS is only available on selected flights. British Airways reserves the right to select the flights eligible for RFS at its sole discretion. The usual taxes, fees and charges will apply to flights which are not eligible for RFS.
5. RFS Avios and cash prices may vary by date.
6. For a booking to be eligible for RFS, all of the flight sectors in the booking must be eligible. Bookings with connecting flights to non-RFS destinations are not eligible for RFS and the usual taxes, fees and charges will apply.
7. Wholly domestic connections within the UK (including Jersey) and Ireland are eligible for RFS and will be charged one RFS Flat Cash Price and the applicable Avios points for the longer journey.
8. The RFS Flat Cash Price payable is based on a booking for a return flight, and for one-way flights will be 50% of the stated RFS Flat Cash Price.
9. Journeys with connecting flights that are not wholly United Kingdom or South Africa domestic, but still connect with RFS eligible flights will be charged two RFS Flat Cash Prices, plus the Avios applicable for each sector.
10. The RFS Flat Cash Price payable may vary according to the cabin class, route selected and operating carrier and will be clearly displayed on the booking page.
11. In the unlikely event that the RFS Flat Cash Price is higher than the applicable taxes, fees and charges on a booking, the Eligible Member will pay the actual taxes, fees and charges applicable to the booking.
12. BA reserves the right to alter the applicable RFS Flat Cash Price at any time in its sole and absolute discretion, but this will not apply to bookings already made and the amount payable will always be clearly displayed on the booking page.
13. Standard booking lead times apply for your area.
14. Telephone and online booking/service fees apply as detailed on ba.com.
15. Changes to RFS bookings are subject to the change rules contained in the Terms and Conditions. Date and time changes for RFS bookings are permitted for a fee, as stated on ba.com, but name changes are not permitted. Where the RFS flight is cancelled by the Eligible Member more than 24 hours prior to outbound departure, the RFS Flat Cash Price and the Avios points (or, in the case of Avios & Money bookings, the RFS Flat Cash Price, the Avios points & the cash) are refundable, for a fee, as stated on ba.com. The actual taxes, fees and charges applicable to a RFS booking are not refundable to the Eligible Member, unless the Eligible Member paid the actual taxes, fees and charges. No refunds are available for cancellations within 24 hours of the departure time. Once booked, changes and cancellations can be made both on ba.com and by telephone.
16. British Airways may determine that RFS cannot be used in entirety with any or all redemption products, including credit card companion vouchers, Priority Rewards, Upgrade using Avios, Gold Upgrade for Two vouchers and Gold Upgrade for One vouchers.

1. Members can use their Avios to pay for part of the total price of selected flights when making a non-redemption booking on ba.com for travel on British Airways operated and the following British Airways codeshare partner operated flights: Aer Lingus, Iberia, airBaltic, Alaska Airlines, American Airlines, Bangkok Airways, Cathay Pacific, China Eastern Airlines, China Southern Airlines, LATAM, Fiji Airways, Finnair, Japan Airlines, Loganair, Qantas, Qatar, S7 and Vistara.
2. Bookings made with this payment option will be subject to the standard fare rules associated with the fare purchased.
3. Avios can be used to pay for bookings made on ba.com or by calling a British Airways Contact Centre.
4. The entire booking must be eligible for Avios part payment for it to be applied to the booking.
5. The Avios payment rates are defined in a fixed set of currencies. If more than one Avios payment option is available, it is not possible to change the price option chosen once a booking has been made.
6. The Avios payable will depend on the cabin class, route selected and the number of people on the booking, this will be clearly displayed on the booking page.
7. British Airways reserves the right to alter the applicable Avios payment rates at any time in its sole and absolute discretion, but this will not apply to bookings already made and the applicable rate will always be clearly displayed on the booking page. 
8. When a Member makes a booking using Avios, the Member must make the relevant payment for the ticket. The Avios will be debited from the Member’s Executive Club account, for each passenger on the booking.
9. The Avios to be accrued by each Member on any booking made using Avios part payment will be clearly displayed on the booking page. The Avios and Tier Points to be accrued by each Member on the booking will be in line with the commercial ticket purchased.
10. When Avios have been used as part payment, the Avios will be refundable only where the fare is refundable. Partial refunds of fare and surcharges will be credited to your Avios account up to the value of the original part payment, with any remainder credited to your original method of payment together with government taxes.
11. In the case of a Household Account, current redemption rules apply regarding the debiting of Avios across the accounts of the Household members. However, Members of a Household Account can make Avios part-payment bookings for people outside of the Household Account.
12. Avios part payment may not be used in conjunction with any other promotional offers, unless expressly stated otherwise.

1. Members can use their Avios to pay for part of the total price of selected holidays* (Flight + Hotel or Flight + Car) when making a non-redemption booking on ba.com for travel on British Airways operated flights and British Airways codeshares with selected partners.
2. Bookings made with this payment option will be subject to the standard fare rules associated with the holiday purchased.
3. Avios can be used to pay for bookings made on ba.com or by calling a British Airways Contact Centre.
4. The entire booking must be eligible for Avios part payment for it to be applied to the booking.
5. The Avios payment rates are defined in a fixed set of currencies. If more than one Avios payment option is available, it is not possible to change the price option chosen once a booking has been made.
6. 6. The Avios payable will depend on the cabin class, route selected, the hotel and/or car selected, and the number of people on the booking, this will be clearly displayed on the booking page.
7. British Airways reserves the right to alter the applicable Avios payment rates at any time in its sole and absolute discretion, but this will not apply to bookings already made and the applicable rate will always be clearly displayed on the booking page.
8. When a Member makes a booking using Avios, the Member must make the relevant payment for the holiday. The Avios will be debited from the Member’s Executive Club account, for each passenger on the booking.
9. The Avios and Tier Points to be accrued by each Member on the booking will be in line with the flights purchased and available to view in Manage my Booking once the holiday has been booked.
10. When Avios have been used as part payment, the Avios will be refundable only where the holiday is refundable. Partial refunds of holiday payment will be credited to your Avios account up to the value of the original part payment, with any remainder credited to your original method of payment.
11. In the case of a Household Account, current redemption rules apply regarding the debiting of Avios across the accounts of the Household members. However, Members of a Household Account can make Avios part-payment bookings for people outside of the Household Account.
12. Once your chosen payment option has been selected and the booking confirmed, it is not possible to use Avios as a form of payment for any future balance payments on that booking.
13. Avios part payment may not be used in conjunction with any other promotional offers, unless expressly stated otherwise.

*Countries where BA Holidays are available are:

• In Europe: UK, Germany, France, Italy, Ireland, Netherlands, Switzerland, Spain, Denmark, Sweden, Norway, Austria, Belgium, Bulgaria, Cyprus, Czech Republic Finland, Greece, Croatia, Hungary, Poland, Portugal, Romania, Russia.
• In the Americas: USA, Canada, Argentina, Barbados, Bermuda, Bahamas, Chile, Grenada, Jamaica, Cayman Islands, Mexico, St Lucia, St Kitts and Nevis**, Turks and Caicos, Trinidad and Tobago.
• In the rest of the world: South Africa, Hong Kong, Australia, Singapore, United Arab Emirates, India, New Zealand**, Egypt, Israel, Turkey.

(**British Airways doesn't offer packages in these countries.)

1. Members can apply for their status to be extended due to the birth/adoption of a new baby if they are Bronze, Silver or Gold status. Members who have received complimentary status or have Gold or Gold Guest List membership for life are not eligible.
2. In order to qualify, Members will need to provide a letter from their doctor, a birth certificate or documentation relating to the adoption or paternity leave and send it to baby@ba.com. Members who are taking Shared Parental Leave can also apply, subject to providing the relevant documentation.
3. Eligible Members are limited to a maximum of two approved applications within a five year period.
4. Eligible Members can continue to collect Tier Points and Avios and enjoy their tier benefits. Should a Member qualify for a higher Tier during the extension period this will be honoured and the extension on your previous Tier will come to an end.
5. The Member can enrol their child into the Executive Club by creating or adding to an existing household account.
   1,000 Avios will be credited to the child’s account should the Member choose to enrol their child within 6 months of the application of the extension. To find out more about setting up a household account visit https://www.britishairways.com/executive-club/household-accounts.
6. Status Hold is a discretionary benefit. British Airways reserves the right to require any reasonable form of evidence or identification to validate an application and reserves the right to decline the application and to change or withdraw this benefit at any time.