Important news - the way you can spend Avios is changing

What is Reward Flight Saver?

Reward Flight Saver allows you to pay the Avios and a flat fee in cash while the taxes, fees and carrier charges are paid for you. Reward Flight Saver is available on domestic and regional flights, in southern Africa, with British Airways (operated by Comair). The amount of Avios customers pay towards the flight depends on the destination.

What changes are you making to Reward Flight Saver?

Reward Flight Saver within southern Africa will change from 14 November 2018. The flat fee in cash will change from R350 to R500 for a one way flight in Traveller (economy) and from R400 to R900 for a one way flight in Club (business).

 

Why are you making these changes?

Due to ever increasing costs, we have had to adjust the Reward Flight Saver cash flat fee in order to continue offering this benefit.

In addition to the above, we have reviewed the ways our Members spend Avios on flights, and listened to their feedback requesting greater flexibility. As a result, from 14 November 2018, we will introduce Avios part payment which allows Members to use specified amounts of Avios to reduce the cost of a cash flight booked on ba.com. Avios can be used on any British Airways cash flights (including those operated by Comair) with no availability restrictions. 

What about my existing Reward Flight Saver booking?

Any Reward Flight Saver bookings made before 14 November 2018 won’t be affected.

What happens if I need to make changes to a Reward Flight Saver booking after 1 November?

You can change the date and time, for an amendment fee of R546 per person, either by visiting Manage My Booking on ba.com or by calling us on +27 10 344 0135* in South Africa. For any Members outside of South Africa, or for Bronze, Silver and Gold Executive Club Members, please log in to your account to view your local or dedicated contact centre number. Please note you can’t change the names of travellers. If the price goes up we need to take the additional Avios/Avios & Money, if the price goes down there will be a refund due. The price you paid for the Reward Flight Saver fixed fee will not change unless you upgrade your cabin of travel. Inside 24 hours, changes are not permitted

*Please note: calls may be recorded for training purposes. Additional fees may apply if you change your booking through one of our contact centres.

What happens if I cancel a Reward Flight Saver booking?

If you cancel more than 24 hours before departure, the Avios/Avios & Money and Reward Flight Saver fixed cost are fully refundable but you will be charged a cancellation fee of R545 per person. No refunds are available for cancellations within 24 hours of departure.

Are there any new ways to use my Avios on flights?

Yes. From 14 November 2018, you’ll be able use Avios part payment to save money on all British Airways bookings (including those operated by Comair). For FAQs on Avios part payment see below.

What is the difference between Reward Flight Saver and Avios part payment?

Reward Flight Saver allows you to pay the Avios and a flat fee in cash, while the taxes, fees and carrier charges are paid for you on flights booked on ba.com where the flight is paid for with Avios. It also requires reward flight seats to be available to book.

Avios part payment allows you to use set amounts of Avios to reduce the cost of a cash flight booked on ba.com. There is no availability restriction.

What is Avios part payment?

From 14 November 2018, when you book on ba.com, you’ll have a new way to save money on flights with Avios part payment.

What are the benefits of using Avios part payment?

How do I use Avios part payment?

Select your flights on ba.com, then log in as a British Airways Executive Club Member to use your Avios. You’ll then be presented with part payment options on the price page. The options shown will be relevant to your Avios balance, destination and cabin selected. Select one of the saving options and complete your booking.

How much will I save on my flights with my Avios?

The table below provides some examples of how much you can save per person when you use Avios part payment on an Traveller (Economy) ticket.

You pay	You save*
500 Avios	R85
1,250 Avios	R170
2,750 Avios	R340
5,000 Avios	R510
8,000 Avios	R765
14,500 Avios	R1,275

*Example savings only. Savings are subject to change. Please check at time of booking.

Are there differences in how much you can save if you book a peak or an off-peak flight with Avios part payment?

The amount you save on flights will not be dependent on whether the flight is peak or off-peak. However, the amount you save may change depending on the flight you select when booking on ba.com

Will Avios part payment be available on all British Airways (operated by Comair) flights?

Yes, Avios part payment is available on all British Airways (operated by Comair) flights. It will also be available on international British Airways flights to London.

How much will I have to pay in taxes, fees and charges?

Taxes, fees and charges are variable based on routes and class of travel. Avios part payment allows you to reduce the total flight price, before taxes, fees and charges.

Will this affect any other airlines?

The changes to Reward Flight Saver and the introduction of Avios part payment only affects British Airways (operated by Comair) flights.