Corporate Fares
For Corporate Fare filing issues (including published fares)
For Corporate Fare filing issues (including published fares)
For Leisure Fares Distribution issues (including published fares)
For Iberia Fare issues and queries (including published fares)
You can raise requests with our Customer Relations department on behalf of your customers.
British Airways Raise a request
Iberia Raise a request
For Refund Requests when you're unable to do this in your GDS.
Please allow up to 4-6 weeks for us to process requests.
Ticketing authority gives you access to our flight inventory and issue tickets on our behalf.
If you have Round-the-world, circle-trip and visit pass fare or change queries, you can raise them online.
The automated Groups tool helps you to check availability and request Group quotes.
Access to automated Groups tool (all GDS)
Access to Group bookings for Galileo & Worldspan
Required if a passenger's health is in doubt (illness, hospital stays, injury, surgery).
Also used if special services are required (eg. oxygen, carrying medical equipment)
Refunds or reimbursement may be awarded under EU legislation for flight cancellations.
The claim form must be filled in on behalf of the person that paid for the booking.