Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 00 40 37 378 8314
Monday - Friday
08:00-17:00

collapsedshowEnquire about group travel bookings
Contact details and opening hours

For travel involving 10 or more passengers please refer to a local travel agent.

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: +359 2 945 9227
Monday - Friday
09:00-17:00 Eastern European Time (EET)

British Airways
Sofia International Airport (SOF)
Terminal 2
1540 Sofia
Bulgaria

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Fax: +385 1 455 3338
(for sending copies of documents or receipts)

Report and track delayed baggage online

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Telephone: +359 2 945 9227
Monday - Friday
09:00-17:00 Eastern European Time (EET)

British Airways
Sofia International Airport (SOF)
Terminal 2
1540 Sofia
Bulgaria

Make a baggage claim online

Help and advice about lost and damaged baggage