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Assistance dog.

We're able to carry an assistance dog free of charge in the cabin of all our flights. Here's more information about how to plan and book your flight with your assistance dog.

What is an assistance dog

An assistance dog is one that has been trained to assist a person with a disability or medical condition and has been determined as being able to travel safely in the aircraft cabin. For your assistance dog to travel with you in the cabin on British Airways your assistance dog must:

  • be individually trained in specific tasks to assist you with your disability or medical condition
  • have documentary evidence confirming that it has been trained as an assistance dog
  • wear an identifying jacket/harness, and
  • remain under your control at all times

If your dog does not meet these criteria, or is an emotional support dog, it will need to travel as a domestic pet.

Booking your assistance dog

It's currently not possible to book this service online as we need additional information to enable us to confirm your assistance dog for travel. You will need to book your assistance dog at the same time that you book your flight and at least seven days prior to your date of travel.

If you've already booked your flight and you wish to travel with your assistance dog, you will need to contact us to add your assistance dog, at least seven days prior to your date of travel.

Here are our contact details:

  • Speak to our accessibility team Monday – Saturday 09:00-17:00 (GMT) on 0800 408 1100.
  • If you have a hearing or speech impairment, you can contact us at 0845 700 7706 (Minicom), or you can send us a message by selecting the 'Email us' tab and filling out the provided form.
  • If you're calling from abroad, here's a list of all our contact details.

Travelling on other airlines

If your flight is operated by one of our airline or franchise partners, they may have different processes so please contact them directly before you travel.