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British Airways HolidaysCustomer Reviews

75k respondents


Quality scores


4.3/5 Customer experience rating


When our customers return from holiday we ask them to rate their hotel experience. They rate their hotel out of five stars across categories like location, service and value for money. They also give an overall quality score out of five. We gathered over 78,283 independent hotel reviews last year.

Our customers also rate our service, and we're delighted we scored 4.2/5 for customer experience. The scores and comments we receive are used to refine our hotel portfolio and allow us to make recommendations to our customers based on quality and customer service.

Our Customer Reviews

Our customers’ reviews are independently moderated by Feefo. We're extremely proud of our verified ratings, satisfaction scores
and the commitment we see, when our customers consistently choose to book with us again.

Customer Excellence Awards 2023

Each year our top-reviewed hotel partners are presented with our Customer Excellence Award. Hotels that receive a rating of between 4.5 and 5 stars from our customers, and only those that have received a minimum of 10 of reviews, are eligible. We’re delighted our top 7% of hotels received this accolade in 2023 – and for many this is their eighth consecutive year, proving an exemplary commitment to our customers.

Hotels awarded for 8 consecutive years

European Hotels




Rest of Europe

Worldwide Hotels

Caribbean & South America

Indian Ocean & Africa

Middle East, Far East & Australia

USA & Canada

We were so impressed with the level of service you receivefrom BA that I am now converted!

Wendy,  British Airways Holidays customer

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