Someone on my booking has been diagnosed with a terminal illness and I want to change our travel plans. Who do I need to contact?

Last updated: 23 April, 2024

We're so sorry that you've received difficult news, and we’re mindful of what you and your loved ones may be going through at this time. We understand that these circumstances can affect travel plans, and we should be able to offer you a full refund if the diagnosis is yours or is someone’s on your booking.

Please contact us on our dedicated compassionate line and we’ll do what we can to help during this difficult time.

Telephone: 0203 684 9677 (calls charged at local rate)
Monday - Friday, UK hours: 09:00-17:00 name

You should also review your travel insurance policy, as you may be able to make a claim if you cannot travel.

If you booked through a travel agent, please contact them directly.