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Flight status Flight information

Please visit our Help Centre for more support if you have a question about your booking or flight.

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Help and contacts Help and contacts

Telephone numbers and addresses

You can find a range of contact information below, including advice for those travelling with disabilities. 

You can also chat with our AI assistant (English only) via the icon at the bottom of your screen. It can help with general travel questions or connect you to a customer service advisor 24/7. Live agents for British Airways Holidays are available 08:00–20:00 (UK time), Monday to Sunday. 

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
+27 10 344 0130
Monday - Friday: 07:30-17:00

Telephone
+27 214273477
Daily: 09:30-21:00

Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. (*Excluding infants under 2 years of age at time of travel.)

Request a group travel quote

Email
groups.africa@ba.com

Raise or check the status of an existing claim.

Telephone
+27 10 344 0130

Telephone
Cape Town (international flights only)
+27 21 936 3360 / 61

Johannesburg (international flights only)
+27 11 390 8500

LPO Contact
+27 82 337 1565 (LPO Supervisor)

Cape Town (international flights only)
Station World Tracer Code: CPT146
Telex Address: CPTKOXH

lpocpt@colossalaviation.co.za

Johannesburg (international flights only)
Station World Tracer Code: JNB146
Telex Address: JNBKLXH

lostpropertyjnb@colossalaviation.co.za

Telephone
+27 10 344 0130

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
+27 103 440 130 (option 4, option 2)
Monday - Friday: 07:30-17:00 (South Africa Standard Time)