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Flight status Flight information

Please visit our Help Centre for more support if you have a question about your booking or flight.

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Help and contacts Help and contacts

Telephone numbers and addresses

You can find a range of contact information below, including advice for those travelling with disabilities. 

You can also chat with our AI assistant (English only) via the icon at the bottom of your screen. It can help with general travel questions or connect you to a customer service advisor 24/7. Live agents for British Airways Holidays are available 08:00–20:00 (UK time), Monday to Sunday. 

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
1-800-AIRWAYS
1-800-247-9297
Daily: 07:00-01:00 Eastern Standard Time (EST)

Telephone
1-877-4-A-VACATION
Daily: 07:00-15:00 (EST)

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

Telephone
1-877-4-AVACATION
Daily: 07:00-23:00 (EST)

Book hotels, cars and holidays

Raise or check the status of an existing claim.

Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)

Address
British Airways Customer Relations
11 West 42nd Street 24th Floor
New York NY 10036

Telephone
+1 649 232 4439 (Only available on flight days)
09:00-17:00 (EST)

Address
Providenciales International Airport
Providenciales
Turks & Caicos

Report and track delayed baggage online

Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
1800-247-9297 (1-800-AIRWAYS) (option 3)
Monday – Sunday: 07:00-01:00 (Eastern Standard Time)

Telephone
1-800-403-0882

Telephone
1-800-AIRWAYS (if travelling within 72 hours)

Telephone
1-800-247-9297
Daily, 24 hours a day

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