We think you're visiting our site from

If you're not, please select the country you're currently in

 I'm in Close this banner
Help and contacts Help and contacts

Telephone numbers and addresses

You can find a range of contact information below, including advice for those travelling with disabilities. 

You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday. 

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
+65 6622 1747
Monday - Friday: 08:30-17:30

Telephone
+65 6622 1747
Monday - Friday: 08:30-17:30

Telephone
+65 6542 4422

Flight status (arrivals and departures)

Please appoint British Airways authorised British Airways ticketing travel agent to manage your group request on your behalf.

Address
You can write to us at:
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Report and track delayed baggage online

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Accessibility and site help

Telephone
+6566221747 (option 5)
Monday - Friday: 08:30-17:30 (Singapore Standard Time)