Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily: 07:00-01:00 Eastern Standard Time (EST)
Telephone
1-877-4-A-VACATION
Daily: 07:00-15:00 (EST)
Please contact your preferred travel agent for bookings of 10 or more people travelling together.
Telephone
1-877-4-AVACATION
Daily: 07:00-23:00 (EST)
Book hotels, cars and holidays
Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)
Address
British Airways Customer Relations
11 West 42nd Street 24th Floor
New York NY 10036
Complaints and claims
Telephone
+1 758 454 8186 / 8258
Fax
+1 758 454 8259 (for sending copies of documents or receipts)
Report and track delayed baggage online
Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)
Address
Hewanorra International Airport
Vieux Fort
St Lucia
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
1800-247-9297 (1-800-AIRWAYS) (option 3)
Monday – Sunday: 07:00-01:00 (Eastern Standard Time)
Telephone
1-800-403-0882
Telephone
1-800-AIRWAYS (if travelling within 72 hours)
Telephone
1-800-247-9297
Daily, 24 hours a day:
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