Legal

Cookies

What are cookies?

Cookies are small files placed on your computer by websites you visit. They allow websites to operate properly and can also provide site owners data that can help enhance your experience.

For example, our cookies remember your chosen language and country, meaning you don’t need to choose them again each time you visit ba.com. Sometimes our cookies need to collect a small amount of essential personal information, such as the IP address of your device. We only ever collect this data when absolutely necessary.

How does ba.com use cookies?

We use cookies for four key purposes.

Essential

Our website can’t operate properly without essential cookies. We only collect the minimum personal information needed to provide services on ba.com. You can disable these cookies in your browser but parts of ba.com may not work.

Analytics

We use analytical cookies to measure how you use our website. This helps us improve ba.com. Analytical cookies don’t directly identify users.

Marketing

We use marketing cookies to display personalised advertisements on other sites you may visit. We work with approved partners to deliver relevant content and measure the effectiveness of these advertisements.

Functional

These cookies let us save the choices you make and some of the information you provide when browsing ba.com. They don’t track your browsing activity on other websites. Without functional cookies, ba.com may not work reliably.

Can you choose what cookies ba.com uses?

Yes. You can manage your cookie preferences and choose to block or allow essential, functional, marketing and analytics cookies.

Choose your cookie preferences

You can also refuse to accept cookies by changing your browser settings. Bear in mind that ba.com may not function properly without the use of some cookies.

Cookies used on ba.com

Cookie name Purpose
BA_COUNTRY_CHOICE_COOKIE Keeps track of your choice of country and avoids this choice being repeated.
previousCountryInfo Keeps track of your previous choice of country.
BA_LANGUAGE_CHOICE_COOKIE Keeps track of your choice of language and avoids this choice being repeated.
betaUser Used to store a number to represent if the user sees the new beta version of homepage or not.
betaReferrer Used to store the site the user came from when being re-directed to the new homepage.
Allow_BA_Cookies_data Used to store the date that the user accepted the cookie popup.
Apache A “technical” cookie used to control use of BA infrastructure.

BASessionA

BASessionB

RTADA

RTADB

BADPSessionA

BADPSessionB

A “technical” cookie that expires at the end of a session on the website. Identifies the session in use by your PC. Required to make the site work.

BIGipServerba.com-port80

BIGipServerba.com-port81

BIGipServerdp-live.baplc.com-port80

BIGipServerdp-live.baplc.com-port81

BIGipServercaptwo.ba.com-80

BIGipServercaptwo.ba.com-81

BIGipServersolr-live.baplc.com-80

Used to balance the load on BA's web site infrastructure. Expires at the end of your session.
BA_LOGON_PERSIST_COOKIE Used to track if you are logged into the Executive Club on ba.com.
BA_INSTANT_CREDIT_COOKIE Used to track interest in BA/3rd party products.
FS_DEPT_COUNTRY Enables your browser to "remember" country of selected departure.
FS_DEPT_AIRPORT Enables your browser to "remember" airport of selected departure.
depDate Enables your browser to "remember" requested departure date.
retDate Enables your browser to "remember" requested return date.
numberOfNights Enables your browser to "remember" the number of nights selected for a hotel request.
BA_ENROLMENT_APPLICATION_COOKIE Used to indicate whether you enrolled in the Executive Club.
comparePackage0 Used to control the facility to compare flight & hotel packages
comparePackage1 Used to control the facility to compare flight & hotel packages
comparePackage2 Used to control the facility to compare flight & hotel packages
c-xx Used to maintain the security of BA’s web site

__utma

__utmb

__utmc

__utmd

__utmv

__utmz

Used to collect information about how visitors use ba.com. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

da_lid

da_sid

da_intState

Used to collect information about how visitors use ba.com. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

mmapi.store.p.[0..N]

mmapi.store.s.[0..N]

mmcore.tst

maxymiser.optout

maxymiser.pd

maxymiser.mmid

Used by BA to trial new features and services on ba.com.
v1st Used to collect information about how visitors use ba.com. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

AJRBDs

AJRBDs

AJUserGUID

AJUserGUID

BBC-UID

Used to present appropriate content to customers who have visited ba.com

id

preff

Used to track effectiveness of advertising

ug

uid

uuid2

sess

sess segments_p1

segments_p1

meld_sess

exchange_uid

Used to display relevant advertising
BA Universal TTD Pixel

Used to display relevant advertising.

Used to collect information about how visitors use ba.com. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Used to present appropriate content to customers who have visited ba.com.

FR (Facebook) Used to deliver, measure and improve the relevancy of advertising

ID

ad.doubleclick.net

flsdoubleclick.net

BA use cookies for accurate data reporting and to target advertising based on what's relevant to a user. All of which helps BA improve advertising.

ID

ad.doubleclick.net

flsdoubleclick.net

Used to display relevant advertising.

Used to collect information about how visitors use ba.com. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Used to understand the content which you have engaged with to enable our third party to deliver targeted advertising outside of ba.com

usbls Used to help gather feedback on customer satisfaction through our website survey.
flashtalkingad1 _d9J Used for reporting and verification of marketing activity undertaken by Flashtalking.
_ga Drops a cookie used to collect information and report website usage statistics without personally identifying individual visitors to Google.
OptanonConsent This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
OptanonAlertBoxClosed This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. It contains no information that can identify the site visitor.
AWSALB Used for the AWS ELB application load balancer on YourMenu.
AWSALBCORS This cookie is managed by AWS and is used for load balancing on YourMenu.
GoogleAdServingTest Used by Google Ad Manager for functionality to deliver ads on YourMenu.
BrowserId Provides security protections for Live Chat
BrowserId_sec Provides debugging functionality for Live chat.
CookieConsentPolicy Stores consent for Live Chat.
liveagent_sid Captures unique ID for Live Chat.
liveagent_invite_rejected_[id] Remembers settings for Live Chat.
isNx Used to determine eligibility for a new version of the website.
akacd_BA_NX Used to ensure a consistent experience between new and old versions of the homepage.
appSession Used to ensure a user can log in.
token Used to ensure the login experience is consistent across the website.
refreshtoken Used to ensure the login experience is consistent across the website.
cartId Used to add items to the cart, retrieve cart details and create an order.
s_fid Used to support Adobe Analytics with identifying site visitors and their behaviours. Consumer behaviour is used to assist with sharing relevant marketing content.
mbox Used by Adobe Target to track a number of values that manage how visitors experience Target campaigns.
__gads Used by Google Ad Manager to deliver ads on YourMenu.
test_cookie Used by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.

AMCV_###@adobeOrg

s_vi 

s_cc 

s_sq 

getValOnce

Cookies are used to support adobe analytics with identifying site visitors and their behaviours, enabling an understanding of consumer behaviour to assist with the relevant targeting of appropriate marketing activity.

sp_landing

sp_t

Set by Spotify to implement audio content from Spotify on ba.com. It also collects information on user interaction with this audio content.

kampyleUserSessionsCount

DECLINED_DATE

SUBMITTED_DATE

kampyleUserSession

kampyleSessionPageCounter

kampyleInvitePresented

kampylePageLoadedTimestamp

kampyleUserPercentile

LAST_INVITATION_VIEW

kampyle_userid

md_isSurveySubmittedInSession

mdLogger

Used to display feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.

_dd_s

dd_site_test_*

dd_cookie_test_*

Used to collect information about how visitors use ba.com. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Last updated: October 2023

© British Airways Plc