Help with disrupted flights
We're sorry that your flight has been disrupted, we’re on hand to help get your travel plans back on track.
Please use the chatbot below to liaise directly with a member of our Customer Care team. They can help with changing your flight, finding alternative connecting flights, or arranging overnight stays and claiming expenses.
Click bottom right of the screen to start your chat with our Customer Care team. (English only)
Travel assistance
We’re here to make your journey as easy as possible.
Tracking your bags
Ensuring your bags arrive safely is our priority.