Legal information

Choose from the options below to learn more about our legal terms and policies. 

General Conditions of Carriage

When you buy a ticket to travel on a flight we (or one of our franchisees) operate, you enter into a contract of carriage with us (or with our franchisee).

View the General Conditions of Carriage

Website terms and conditions

These apply when you use our website.

View our website terms and conditions

Privacy Policy

We ensure the privacy of the data you give us whilst making a booking and you can find out what, why and how we use this information.

View our Privacy Policy

Use of cookies

We use cookie information to give you relevant information when you use ba.com.  This policy will tell you how British Airways and our online partners use cookies.

View our cookie policy

Website security policy

Website security is important and we ensure the security of your credit card details and other personal information when you deal with us.  This includes an explanation of "phishing" and what details we will ask you for relating to your booking.

View our website security policy

Our Commitment – Canada Air Passenger Protection Regulations (APPR)

For travel to and from Canada.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Our Commitment – Canada Air Passenger Protection Regulations (APPR) - (PDF - 159 KB, English only)

International Passenger Rules Tariff

These rules apply when you travel to and from Canada.

View our international passenger rules tariff (PDF - 1.29 MB, English only)

Flight cancellation compensation

If you've been affected by flight cancellation, you may be entitled to compensation under EU legislation.

Find out about flight cancellation compensation

Air carrier liability

Important information regarding liability for passengers and their baggage.

View the notice of liability

EU list of banned/restricted airlines

Find out about airlines that are subject to an operating ban within the European Community.

View EU banned/restricted airlines

Global service fees

If you need to make a change to your booking, cancel your flight or buy new tickets then you may have to pay a service fee.

Read more information on service fees