Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
+420 239 000 299
Monday - Friday: 09:00-17:00
Telephone
+420 (0) 239 016 792
Monday - Friday: 09:30-17:30 (CET)
To change a booking paid with Avios contact the British Airways Club.
Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. (*Excluding infants under 2 years at time of travel.)
Address
British Airways Plc
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Telephone
+420 220 114 483
Fax
+420 220 113 626 (for sending copies of documents or receipts)
Address
British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (e.g. LHRBA12345)
Telephone
+420 239 000 299 (option 1)
Monday – Friday: 09:00-17:00 (CET)