Help and contacts

Telephone numbers and addresses

You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.

Important

Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3

How do I find my booking reference?

Contact information

Telephone
1800 - AIRWAYS
1800 - 2479297
Daily: 07:00-01:00 Eastern Standard Time (EST)

Telephone
1-877-4-A-VACATION
Daily, 07:00-15:00 (EST)

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

Telephone
1-800-AIRWAY
1-800-247-929
1-877-428-2228 (Toronto local calls)
Daily: 07:00-23:00 (EST)

Book hotels, cars and holidays

Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.

Fax
1-212-251-6753 (for sending copies of documents or receipts)

Address
British Airways Customer Relations
11 West 42nd Street
24th Floor
New York, NY 10036

Go to Manage My Booking to check your options.

Fax
1-212-251-6711 (for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.

Address
British Airways Customer Relations
11 West 42nd Street 24th Floor
New York NY 10036

Complaints and claims

Telephone
1-800-828-8144

Fax
1-877-767-7943 (for sending copies of documents or receipts)

Address
British Airways
Baggage Claims
11 West 42nd Street 24th Floor
New York, NY 10036

Please quote your ten digit file reference (e.g. LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
1-800-247-9297 (option 3)
Daily: 07:00-01:00 (EST)

Support for the D/deaf or hard of hearing
Telephone

1-866-393-0961
Daily: 07:00-23:00 (EST)

Telephone
1-800-403-0882
1-800-AIRWAYS (if travelling within 72 hours)
1-800-247-9297
Daily, 24 hours a day

Accessibility and site help

Find your local office