Accessibility and site help

We're always working to make our website easier to use and more accessible, find out more below. Or visit our Disability & Mobility Assistance section if you'd like help with your journey.

Help using this website

We recommend these combinations of browsers and assistive devices to make sure you get the best experience. Always use the latest version of your browser and assistive device.

Software Recommended browser
NVDA (desktop screen reader) Firefox
VoiceOver on iOS (mobile screen reader for Apple devices)  Safari
TalkBack (mobile screen reader for Android devices) Chrome
Windows Magnifier or Apple Zoom (screen magnifiers) Edge/Safari 
Windows High Contrast Edge

Compatible screen readers and other tools

The site should be compatible with: 

  • Basic operating system screen magnifiers
  • Operating system speech packages

Adjusting your settings

There are several things you can do to make it easier to use websites. AbilityNet shows you how to customise your device to suit your specific needs.

Get started on AbilityNet

Help when travelling

If you regularly need help when you travel, you can save your preferences to your Executive Club account profile and we’ll automatically add them to any future bookings you make.  

To save your preferences, go to your personal profile page and find the ‘Disability and mobility assistance’ section. 

If you don’t have an account yet, it’s easy and free to create one. What’s more, you’ll be able to collect Avios to help pay for upgrades on your next holiday.

Join the Executive Club

Accessibility statement for

We want everyone who visits and books on our website to feel welcome and have a successful experience with us.

What are we doing?

To help us make our website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for our website.

Our progress so far

We're working hard to achieve our goal of Level AA accessibility, but we realise there are some areas that still need improving.

We'll continue to update and monitor the website regularly as we make progress towards our AA target, but if you do find any problems, please get in touch with us at

This mailbox is only for people experiencing accessibility problems on our website or apps. If you want to report other issues with our website, please use the ‘Feedback’ tab that you’ll find on the right-hand side of every page.

For all other queries, head to our  Contacts and FAQs page.