Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily: 07:00-01:00 Eastern Standard Time (EST)
Telephone
1-877-4-A-VACATION
Daily: 07:00-15:00 (EST)
Please contact your preferred travel agent for bookings of 10 or more people travelling together.
Telephone
1-877-4-AVACATION
Daily: 07:00-23:00 (EST)
Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada and Bermuda and you are not able to process your refund online.
Fax
+1-347-418-4241 (for sending copies of documents or receipts)
Address
British Airways
Ticket Refunds USA
PO Box 300745
Jamaica
NY 11430-0745
USA
Address
British Airways
Ticket Unit
PO Box 300702
Jamaica
NY 11430-0702
USA
Fax
+1 212 251 6711 (for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.
Address
British Airways Customer Relations
11 West 42nd Street 24th Floor
New York NY 10036
Telephone
1-800-828-8144
Fax
+1 347-418-4395 (for sending copies of documents or receipts)
Address
British Airways
Baggage Claims
11 West 42nd Street 24th Floor
New York, NY 10036
Please quote your ten digit file reference (e.g. LHRBA12345)
Telephone
1800-247-9297 (1-800-AIRWAYS) (option 3)
Monday – Sunday: 07:00-01:00 (Eastern Standard Time)
Support for the D/deaf or hard of hearing
Telephone
1-866-393-0961
Daily: 07:00-01:00 (EST)
Telephone
1-800-403-0882
1-800-AIRWAYS (if travelling within 72 hours)
1-800-247-9297
Daily, 24 hours a day