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Please visit our Help Centre for more support if you have a question about your booking or flight.

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Help and contacts Help and contacts

Telephone numbers and addresses

You can find a range of contact information below, including advice for those travelling with disabilities. 

You can also chat with our AI assistant (English only) via the icon at the bottom of your screen. It can help with general travel questions or connect you to a customer service advisor 24/7. Live agents for British Airways Holidays are available 08:00–20:00 (UK time), Monday to Sunday. 

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
+43 (1) 79 567 567
Monday - Friday: 09:00-18:00

Telephone
+43 (0) 1 20 609 1608
Monday - Friday: 09:30-17:30 (CET)

To change a booking paid with Avios contact the British Airways Club.

Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. Alternatively, complete the group travel quote request form or email us. (*Excluding infants under 2 years at time of travel.)

Request a group travel quote

Email
vienna.group@ba.com

Raise or check the status of an existing claim.

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Telephone
+43 179567222
Mon-Fri 09:00-18:00 Local language only
Daily 24/7 English Language

Baggage tracer

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
+43 (1) 79 567 567 (option 1)
Monday – Friday: 09:00-18:00 (Central European Time)