Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch via our chatbot (English only) at the bottom of your screen and connect to a live agent 24 hours a day, 7 days a week. Live chat for British Airways Holidays is available 08:00–20:00 (UK time), Monday to Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily: 07:00-01:00 Eastern Standard Time (EST)
Telephone
1-877-4-A-VACATION
Daily: 07:00-15:00 (EST)
Telephone
1-877-4-AVACATION
Daily: 07:00-23:00 (EST)
Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)
Address
British Airways Customer Relations
11 West 42nd Street 24th Floor
New York NY 10036
Telephone
+1 268 484 1337
Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)
Address
V.C. Bird International Airport
PO Box 402
St. John's
Antigua
Opening hours
Monday - Friday: 12:00-20:00 EST
Telephone
1800-247-9297 (1-800-AIRWAYS) (option 3)
Monday – Sunday: 07:00-01:00 (Eastern Standard Time)
Telephone
1-800-403-0882
1-800-AIRWAYS (if travelling within 72 hours)
1-800-247-9297
Daily, 24 hours a day