1. General Information and Definitions

1.1 In these terms and conditions, the following words shall have the following meanings:
“BA Franchisee” means Comair Ltd., Loganair Ltd., and SUN-AIR of Scandinavia A/S, and other carriers notified by BA from time to time;
“Child” means a child of 2 years or over, but under 12 years of age;
“Discounted Published Fares” are fares that have been discounted from the publicly available published fare level;
“Hotlines” means both Discounted Published Fares and Tactical Fares;
“Hotline Booker” means any person entitled to hold a BSAFE password, subject to Clauses 7 and 8.3 of these terms and conditions;
“Hotline Year” means each period of twelve months from 1 April to 31 March (inclusive);
“Infant” means an infant under 2 years of age;
“Tactical Fares” are limited availability, restricted fares.

1.2 Hotlines are subject to availability and can be bought by Hotline Bookers.

1.3 The use of Hotlines in accordance with these terms and conditions does not affect a Hotline Booker's staff travel eligibility.

1.4 Hotlines are only bookable online.

1.5 The Hotline Booker must hold a BSAFE password to book Hotlines and all such Hotline bookings shall be subject to these terms and conditions.

1.6 The Hotline Booker must complete the mandatory email address field when making a Hotline booking. This allows the passenger to receive an email e-ticket receipt and to print his/her own email e-ticket receipt.

1.7 BA reserves the right to terminate or vary these terms and conditions without notice.

2.  The Discount

2.1 From 25 May 2005 Hotline Bookers can buy Discounted Published Fares and Tactical Fares, subject to availability.

2.2 Hotlines cannot be used in conjunction with any Avios redemption programme, any other discount, discount coupon, voucher, promotion, or special offer (whether issued solely by BA or jointly with any other organisation), bonus, award or certificate.

2.3 The Hotline discount is only available on BA Mainline flights. Other airlines, Oneworld & codeshare flights are excluded. *Codeshare services are operated by an independent airline with whom BA has an agreement, although passengers book a BA flight with a BA flight number.

2.4 Routings that require paper tickets must be booked sufficiently in advance to allow for postage. No Hotlines will be available for routings that require paper tickets, close to the date of departure. For more information about routes requiring paper tickets go to http://www.britishairways.com/travel/etickt/public/en_gb?prim=plantrip

2.5 BA accepts no liability for lost, late, damaged or misdirected paper tickets, except in the event of negligence, fault or deliberate acts or omissions on the part of BA or its agents.

2.6 Tickets on departure are not available for Hotlines.  

2.7 Tickets issued at Tactical Fares are non-transferable, non-endorsable and non-refundable. Open sectors are not allowed on Tactical Fares. 

2.8 Tickets issued at Discounted Published Fares are subject to the restrictions, if any, notified at time of booking. Please read all fare rules carefully.

2.9 Travel on Hotline tickets shall be subject to BA's Notice and Conditions of Contract as stated on each ticket and the relevant carrier's General Conditions of Carriage for Passengers and Baggage (see ba.com for details), the fare rules applicable to the ticket purchased and all other relevant ticketing and contractual conditions, which will be notified at time of booking.

2.10 Tactical Fares may be combined with Discounted Published Fares.

2.11 Discounted Published Fares may be upgraded, provided the applicable fare rules permit.

2.12 Hotlines are often highly restricted. Travel insurance is strongly recommended.

3. Hotline Allowance
     
3.1 Each Hotline Booker can make up to 20 Hotline bookings each Hotline Year, for up to 9 passengers per booking. The Hotline Booker need not travel. The Hotline Booker cannot increase the number of Hotline bookings in any Hotline Year.

3.2 Unused Hotline allowance cannot be carried forward into a new Hotline Year under any circumstances.

3.3 If a Hotline booking is cancelled in its entirety prior to departure the Hotline Booker's allowance will be credited.

3.4 If a Hotline booking is made in one Hotline Year and cancelled in the next Hotline Year, no credit will be given.

4. Manage My Booking as featured on ba.com

4.1 Name Changes – When a genuine error concerning an incorrect or misspelled name occurs, send the details through the Hotline Helpdesk, Ask A Question within the first 24 hours of having made the reservation. If the change is possible the appropriate service fees will apply. Thereafter, there will be NO opportunity to amend incorrect or misspelled names on a Hotline booking. Any such change will require the purchase of a new ticket. If another carrier operates any flight within the Hotline booking, changes at any time will not be possible.

4.2 Servicing – The Hotline Booker or the passenger must carry out all servicing requirements for the Hotline booking by going to Manage My Booking (MMB) on ba.com. However, in the few instances where the Hotline Booker or passenger has been unable to make the change using Manage My Booking (ie. changing a route on a paper ticket) send the request through the Hotline Helpdesk, Ask A Question. Where servicing is required off-line this may incur a fee (this will include revalidations, re-issues and refunds).

4.3 BA accepts no liability for damage or loss resulting from misdirected or incomplete booking arrangements arising from computer malfunction, viruses, bugs or other such causes.

4.4 BA accepts no liability should the Hotline Booker not be able, for any reason, to send their request through the Hotline Helpdesk within the first 24 hours of booking in order to correct a misspelled name.     

5. Children/Infants

5.1 Hotlines are not available for unaccompanied minors or Skyflyer Solos. 

5.2 Children and Infant tickets are available. Prices differ by journey group and fare type.

5.3 The Hotline Booker must not make Hotline bookings for unborn infants. When the infant is born, a commercial booking can be made by calling Telephone Sales or their local sales office http://www.britishairways.com/travel/ctclist/public. This will incur an offline service fee. http://askba-questions.custhelp.com/cgi-bin/generic_uk.cfg/php/enduser/popup_adp.php?p_faqid=2990 for details. The infant fare will be 10% of the lowest available adult published fare at the time of the infant being added to the original booking.

6. Payment 

6.1 Hotline prices may fluctuate due to changes in taxes, fees, charges and airline surcharges, which must be paid for in addition to the fare.

6.2 All Hotline bookings must be made by a Hotline Booker and paid for using the Hotline Booker’s credit card at the time of booking. If the Hotline Booker’s credit card payment is not authorised, the Hotline booking will fail and no confirmation will be provided by BA. Any breach of this rule will result in a written warning and could be subject to disciplinary action.

6.3 The Hotline Booker must not accept payment for the Hotline booking until after the passenger has received his/her ticket or email e-ticket receipt.

6.4 The Hotline Booker must not charge passengers more than the Hotline fare, together with all relevant taxes, fees, charges and airline surcharges or in any way benefit from the scheme. If the Hotline Booker contravenes this provision, BA will require the Hotline Booker to pay to BA the difference between the Hotline fare and the full published fare for the journey. This will also constitute gross misconduct and may lead to disciplinary action.

6.5 If a Hotline booking is cancelled and the fare rules allow a refund then the refund will be made to the Hotline Booker’s credit card. The Hotline Booker shall reimburse the passengers.

7. Hotline Abuse

7.1 Breach of Clauses 6.3 and 6.4 will be treated as gross misconduct and may lead to disciplinary action. In addition the Hotline Booker may be banned permanently from buying or using Hotlines and Staff Travel benefits.  

7.2 Hotlines cannot be used for business travel. Any Hotline Booker found selling Hotlines for business travel will be subject to disciplinary action that may include being permanently banned from Hotline and Staff Travel benefits.

7.3 Any Hotline Booker found constructing and selling package deals using Hotlines will be subject to disciplinary action including being permanently banned from Hotline and Staff Travel benefits. A “package deal”, for the purposes of this clause, means combining a flight with accommodation, car rental or any other ancillary tourist service. 

8. Booker Accountabilities

8.1 The Hotline Booker must brief all non-staff passengers about these terms and conditions. 

8.2 Hotline Bookers are responsible for the behaviour of themselves, their friends and their family when travelling on Hotlines. Breaches of this condition by the individuals travelling may lead to the Hotline Booker being permanently banned from Hotline benefits.

8.3 The Hotline Booker is responsible for ensuring that all passengers travelling on Hotlines have valid passports, visas and vaccinations.

8.4 The Hotline booker is responsible for ensuring that passengers have completed all Advance Passenger Information required in relation to their itinerary, before arrival at the check-in desk, using Manage My Booking on ba.com.