This form is to submit a new refund request or to follow up on an existing refund request.
Please complete the form below and press submit. Once submitted, an email will be sent to our refunds department, who will be in contact with you in due course.
Please note: depending on the complexity and time of year, it may take between four and six weeks to process your refund request.
You will be required to enter your ticket number. This can be found on the credit card statement that was used to purchase the ticket.
British Airways takes the security of personal data very seriously, as explained in our privacy policy.
Privacy policy
Read the purposes for which we may use personal data relating to British Airways Club members.
British Airways Club data protection