Tell us about delayed bags

Delayed baggage form

If you have already completed a form at the airport and possess a baggage file reference number, you do not need to complete the form below. Instead, you should trace your baggage using the link below.

Baggage tracer service

If you do not have a baggage file reference, please provide us with the details requested. When you have completed this form you will be sent an email within 24 hours containing advice on what to do next.

Those fields marked with a (*) are mandatory, all other fields are optional.

Your personal details
Title
First name
Last name
Describe your delayed baggage
Bag 1
Baggage tag receipt number given to you at check in	/ e.g AB/123456 What's this?
Make/Brand
Colour
Size
Type
Additional information
Does the bag have
Straps
Wheels
Combination lock
If yes, please provide the combination lock number
List 5 items in your baggage to help us identify your bag.
Item 1
Item 2
Item 3
Item 4
Item 5
Other delayed baggage
Bag 2
Baggage tag receipt number given to you at check in	/ e.g AB/123456 What's this?
Make/Brand
Colour
Size
Type
Additional information
Does the bag have
Straps
Wheels
Combination lock
If yes, please provide the combination lock number
List 5 items in your baggage to help us identify your bag.
Item 1
Item 2
Item 3
Item 4
Item 5
Bag 3
Baggage tag receipt number given to you at check in	/ e.g AB/123456 What's this?
Make/Brand
Colour
Size
Type
Additional information
Does the bag have
Straps
Wheels
Combination lock
If yes, please provide the combination lock number
List 5 items in your baggage to help us identify your bag.
Item 1
Item 2
Item 3
Item 4
Item 5
Bag 4
Baggage tag receipt number given to you at check in	/ e.g AB/123456 What's this?
Make/Brand
Colour
Size
Type
Additional information
Does the bag have
Straps
Wheels
Combination lock
If yes, please provide the combination lock number
List 5 items in your baggage to help us identify your bag.
Item 1
Item 2
Item 3
Item 4
Item 5
Bag 5
Baggage tag receipt number given to you at check in	/ e.g AB/123456 What's this?
Make/Brand
Colour
Size
Type
Additional information
Does the bag have
Straps
Wheels
Combination lock
If yes, please provide the combination lock number
List 5 items in your baggage to help us identify your bag.
Item 1
Item 2
Item 3
Item 4
Item 5
Permanent address and contact details
Address line 1
Address line 2
Address line 3
Postcode / Zip code
Country
Country where your phone is registered
Contact phone number
Email address
Delivery address and contact details
If you would like your baggage delivered to an alternate address please add your address below.
If you do not fill in the address below, we will deliver your baggage to your permanent address.
Available at delivery address until
Address line 1
Address line 2
Address line 3
Postcode / Zip code
Country
Country where your phone is registered
Contact phone number
Email address
Your flight details
To help us locate your bag as quickly as possible, please provide us with information about the British Airways flight you arrived on when your bag was delayed. If you were travelling on a connecting journey, this means we require the details of the last flight taken.
BA booking reference	What's this?
Flight departure date
From
To
Flight Number	eg BA123
Class of travel
Insurance and baggage liability limitations
Whilst we will make every attempt to ensure your baggage is handled with care, you should know that British Airways’ liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid. The extent of airline liability is not based on the weight of the bags nor its value. British Airways does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers. Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.
British Airways takes the security of personal data very seriously.
Privacy Policy
Notice of liability
Conditions of carriage