You First

You First

You First is for UK residents who have booked a flight in First that is operated by British Airways. You may also nominate someone else to manage your booking on your behalf by informing the You First team.
We’ll be happy to help you with:
- Travel queries
- Booking Concorde Room facilities
- Booking Elemis Spa treatments in the lounge at Terminal 5A South (pre-booking is only available at Terminal 5 South. For Elemis Spa treatments at all other lounges, please ask on arrival at the lounge)
- Journey disruption
- Mishandled bags
- Customer relations queries and more
Call us
The You First helpdesk is open from 07.30 to 20.00 GMT, seven days a week:
- In the UK - 0800 408 7667
- From overseas - +44 161 448 3013
Email us
To write to us, please complete and submit your details below.
All items marked with an asterisk (*) must be completed
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  If within 72 hours from date of travel please call us (see numbers above)

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Please note, as with any standard email, any emails containing your personal data sent to or from British Airways will travel in a non-encrypted format.