Price Promise

Price Promise

Please provide the following information so that we can validate your claim and process your refund as quickly as possible. We will respond to your claim within 2 business days. Here is a tip onhow to take a screenshot.

What qualifies?

1. Flight operated by British Airways
2. Comparison includes all fees including card fees equivalent to those used to make the booking
3. Same type and number of travellers
4. Same dates
5. Same inclusions
6. Booking made in the currency of departure country
7. Same route

What doesn't?

1. Prices which cannot be verified due to lack of physical evidence such as screenshot
2. Price Promise applies at the time of purchase and excludes SALE
3. Excludes price drops on
4. Quotes from price comparison sites
5. Instances where prices are lower due to an error made by the retailer
6. Excludes prices as part of packaged holidays
7. Cancelled or refunded bookings

Those fields marked with a (*) are mandatory, all other fields are optional.

Personal Details
 (EX. Y75H3D)  what is this?
(This is 6 digit alpha numeric code)

British Airways Itinerary

Competing Fare

Terms and Conditions
Terms and Conditions

British Airways takes the security of personal data very seriously, as explained in our Privacy Policy . The information that you provide to us will only be used to provide you with your Price Promise Refund or to discuss your Price Promise Claim. Please note, as with any standard email, any emails containing your personal data sent to or from British Airways plc will travel in a non-encrypted format