Say thank you to somebody at British Airways

Say thank you to somebody at British Airways

We are delighted that you enjoyed your experience with British Airways and would like to say thank you to one of our colleagues.
Please complete the form below and we will pass on your comments to the staff member and their manager.
All items marked with an asterisk (*) must be completed

About you

(in case we need to contact you for more information)
(if applicable)

About the staff member

Ground Staff

e.g. 0001BA 

Pilot/Cabin crew

Please provide either the flight number or the cities you flew between

e.g. 0001BA 

Contact centre agent


About your experience

They genuinely welcomed me and I felt acknowledged and appreciated.
They were approachable, available to help and anticipated my needs.
They shared relevant information and knowledge with me to enhance my experience in a way that was easy to understand.
They listened and understood my needs and were responsive in resolving any problems.
They used technology and my information to deliver a personalised service to me.

We may wish occasionally to publish your comments, alongside your name, in our on-board and internal magazines. Please tick this box if you are happy for us to do so. 

British Airways takes the security of personal data very seriously, as explained in our privacy policy. You will not receive any marketing communications as a result of sending your details via this form. Privacy Policy

Please note, as with any standard email, any emails containing your personal data sent to or from British Airways will travel in a non-encrypted format.