Say thank you to one of our team

Say thank you to one of our team

We strive to make every experience you have with us special; we know that sometimes you want to say thank you.
All you have to do is tell us about your experience using the form below and we'll do the rest.
If your experience with us did not meet your expectations, our Customer Relations team would like to hear from you:
All items marked with an asterisk (*) must be completed
Please provide as much information as possible so we can ensure your appreciation reaches the right people.

About you

(in case we need to contact you for more information)
(if applicable)

Your experience

At an airport

e.g. 0001BA 

On board

Please provide either the flight number or the cities you flew between

e.g. 0001BA 

On the telephone


Your thanks

(Please tick all that apply)

We may wish occasionally to publish your comments, alongside your name, in our on-board and internal magazines. Please tick this box if you are happy for us to do so. 

British Airways takes the security of personal data very seriously, as explained in our privacy policy. You will not receive any marketing communications as a result of sending your details via this form. Privacy Policy

Please note, as with any standard email, any emails containing your personal data sent to or from British Airways will travel in a non-encrypted format.