We have a dedicated Volcanic Ash Disruption team to handle claims from those passengers whose flight was cancelled as a result of recent closures of European air space.
We are receiving higher than usual volumes of correspondence and we are currently processing claims within 28 days of receipt.
Please do not resubmit your correspondence as this may lead to a further delay in response.
If your flight was cancelled and you have additional expenses that you would like to claim, we may be able to make a contribution to these expenses.
Please do the following:
- send your original receipts by post to customer relations
- include all of your flight and bank details in the letter