Heathrow Terminal 5 information
As we continue with the phased move of our flights into Terminal 5 there will be some important changes at the airport.
Heathrow Terminal 5 Information
Choose one of the following topics for more information:
- Check which London Terminal your flight departs from or arrives into
- Passport and visa check information for customers flying out of Terminal 5 with hand baggage only
- Online check-in
- Clear security at least 35 minutes before your flight
- Security for UK Domestic flights
- Terminal 5 (and Terminal 4) lounge information
- Visit our Terminal 5 website
Correct London terminal information
To check which London Terminal your flight will depart from or arrive into, follow the link below.
Check London Terminal informationOr if you have a booking, you can retrieve your flight details and terminal information (you will need your booking reference).
London terminal moves
British Airways and BAA have confirmed a phased move of some longhaul flights into Heathrow Terminal 5.
- The first move took place on 5 June 2008
- The second move took place on 17 September 2008
- A further move will take place on 22 October 2008
Although Terminal 5 is working well, the decision to move flights on these dates has been taken to ensure that high standards of customer service are delivered over the busy summer period.
Services that moved on 17 September 2008:
September 2008 moves
| Abu Dhabi | Accra | Bahrain |
| Baltimore | Buenos Aires | Chicago |
| Dallas | Dar Es Salaam | Doha |
| Entebbe | Grand Cayman | Houston |
| Kuwait | Luanda | Lusaka |
| Mauritius | Mexico | Mumbai (Bombay) |
| Muscat | Nairobi | Nassau |
| New York (Newark) | Philadelphia | Providenciales |
| Rio De Janeiro | Sao Paulo | Tel-Aviv |
| Toronto | Washington |
Services to be moved on 22 October 2008:
October 2008 moves
| Boston | Calgary | Chennai |
| Delhi | Denver | Dhaka |
| Dubai | Islamabad | Kolkata (Calcutta) |
| Montreal | Seattle | Shanghai |
Longhaul flights already operating to and from Terminal 5:
Terminal 5 flights
| Abuja | Los Angeles |
| Bangalore | Miami |
| Beijing | New York (JFK only) |
| Cairo | Phoenix |
| Cape Town | San Francisco |
| Hong Kong | Tokyo |
| Johannesburg | Vancouver |
| Lagos | - |
Passport and visa check for customers with hand baggage only
If you've checked in online or at a Check-in kiosk at Terminal 5 and you are
- flying longhaul
- taking a shorthaul flight to
- Moscow
- St Petersburg
- Tripoli
- Kiev
you will need to go to one of the passport and visa check desks before going to Security.
This helps keep the flow of people through Security running smoothly.
If you have luggage for the hold:
- your passport and visa will be checked at a Fast Bag Drop or Customer Service Desk
Online check-in
- the easiest way to check in
- best choice of available seats
- open from 24 hours before your departure
- available from the comfort of your home, office or hotel
- saves time: pass straight on to Security at the terminal
- drop check-in luggage at any of up to 96 Fast Bag Drops
It should only take around ten minutes to pass through security from the moment you arrive, (based on the average time it takes one passenger using a self service Check-in kiosk and checking in one bag at Fast Bag Drop on a normal operational day).
Ready to fly
To ensure we deliver the service you expect and avoid delays, you must pass through Check-in and Security and be ready to fly at least 35 minutes before your flight departs. If you miss this deadline, you will not be allowed on to your flight.
Security for UK Domestic flights
A digital photograph of all customers on UK Domestic flights from London Heathrow Terminal 5 will be taken at airport security. When boarding the flight, the photograph will be checked. Once checks are complete, all photographs will be deleted.
Lounge information
Terminal 5 has two departure buildings, Terminal 5A and Terminal 5B.
Terminal 5A
There are two Galleries Lounge complexes open in Terminal 5A
- immediately after Security at the northern end of the building
- downstairs after passing through Security at the southern end of the terminal
Note: the southern complex includes the Galleries Concorde Room and Galleries First Lounge.
Terminal 5B
Our Galleries Club lounge located in Terminal 5B will open once the majority of our long haul intercontinental flights have moved into Terminal 5.
Until then we encourage eligible customers to enjoy our lounges in Terminal 5A and only proceed to Terminal 5B when ready for boarding.
Terminal 4 lounge information
As we continue with our move into our new home, Heathrow Terminal 5, there will be some changes to our other lounge facilities over the coming months.
In Terminal 4 we will be closing some of our lounges as customer demand reduces in line with the volume of flights from the terminal.
Lounge closure dates
| Lounge | Date of closure | Alternative Lounge to use |
|---|---|---|
| Concorde Room at Gate 10 | 16 September 2008 | Eligible customers use British Airways Gate 1 Lounge |
The Terraces Lounge at Gate 1 will remain open until we no longer fly from Terminal 4. This lounge will include a pre-flight dining restaurant for First customers
Other facilities in the Gate 1 lounge include a Chefs Theatre
- bistro style servery offering hot food throughout the day
- business suites
- news/TV zone
- comfortable lounge seating areas
- shower suites*
* Elemis spa treatments are not available in this lounge.