London Heathrow Terminal 5
Find out more about Heathrow Terminal 5.
Terminal 5
Choose one of the following topics for more information:
- Lounge information
- Check-in information and zones
- Fast Bag Drop opening times
- Important information for customers travelling with hand baggage only
- Check in and clear security at least 35 minutes before your flight
- Be at your boarding gate at least 20 minutes before your flight
- Security for UK Domestic flights
Lounge information
Terminal 5 has two departure buildings, the main Terminal 5A and satellite Terminal 5B, each with lounge facilities. These are linked by a track transit system.
Gold and Silver Executive Club members are invited to use our lounges, as well as customers travelling in First, Club World and Club Europe.
Terminal 5A Galleries lounges
There are two Galleries lounges open in Terminal 5A. We recommend that eligible customers travelling on longhaul flights departing from the main Terminal 5A use the Southern Galleries lounge which is accessed after Security.
The Southern complex includes The Concorde Room, Galleries First and Galleries Club lounges.
If you're travelling in First from Terminal 5A, you are invited to use The Concorde Room, and Gold members of the British Airways Executive Club may use the Galleries First lounge.
If your are departing from Terminal 5B, we recommend that you leave the lounge 35 minutes before departure to ensure you arrive at the boarding gate no later than 20 minutes before departure.
Customers departing from Terminal 5A must use the lounges within 5A and not go to 5B.
Terminal 5B Galleries Lounge
Our Galleries Club lounge located in Terminal 5's satellite B offers eligible customers the same facilities as the Galleries Club Lounges in Terminal 5A.
We recommend eligible passengers travelling on longhaul flights departing Terminal 5B use the Galleries Club Lounge within satellite Terminal 5B.
All Galleries Club Lounges offer:
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the Chef's Theatre and Food Court
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deli and coffee house
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free Wi-Fi throughout
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dedicated work and entertainment zone with desktop computers and printers
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complimentary Silver Bar
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a specially designed KidsZone
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Elemis Travel Spas are available in the southern Galleries lounge complex in
Terminal 5A and the Galleries Club Lounge in satellite Terminal 5B
Check-in information and zones
Online check-in
- Speed through the airport using online check-in at ba.com, from 24 hours before your flight’s scheduled departure time.
- You can check in, choose your seat and print your boarding pass, all before you get to the airport.
- If you have baggage to check in, just drop it off at a Fast Bag Drop desk and go straight through security.
Check-in kiosks
- Alternatively, you can use our convenient and easy-to-use check-in kiosks once you arrive at the airport.
- It takes less than a minute to choose your seat and print your boarding pass, saving you valuable time.
- If you have baggage to check in, just drop it off at a Fast Bag Drop desk and go straight through security.
Terminal 5 is split into 'zones'. To help the flow of people through the terminal, you should go to the zone relevant to your destination or class of travel.
Zone information
| Zone A | This zone is for Skyflyers and passengers who have oversized check-in baggage. |
| Zones B and C | Fast Bag Drop for Domestic, shorthaul and longhaul flights. Customers with hand baggage who are travelling longhaul, or to Kiev or Tripoli can get their passports checked in this zone. |
| Zones D and F | Fast Bag Drop for Domestic, shorthaul and longhaul flights. |
| Zone G | Fast Bag Drop for Domestic, shorthaul and longhaul flights. Customers with hand baggage who are travelling longhaul, or to Kiev or Tripoli can get their passports checked in this zone. Customers travelling to Moscow or St. Petersburg must go to this zone to have their passport checked and to drop off checked baggage. |
| Zone H | This is the dedicated Club area of the Terminal. Club World and Club Europe passengers can also use any of the eligible zones above. Our Silver Executive Club members can also use this zone to check-in. |
| Zone J | This is the dedicated area of the terminal for First passengers. First passengers can also use any of the eligible zones above. |
Fast Bag Drop opening times
Fast Bag Drop desks for checked baggage open at the following times -
Fast Bag Drop desk opening times
| Premier, Gold and Silver Executive Club members | From 05:00 on the day of departure. |
| First, Club World and Club Europe passengers | From 05:00 on the day of departure. |
| Euro Traveller and Domestic passengers | From 3 hours before the flight departure time. |
| World Traveller and World Traveller Plus passengers | From 3 hours before the flight departure time. |
Important information for customers travelling with hand baggage only
If you have checked in online, or at a check-in kiosk, you will need to go to a passport and visa check desk if you:
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are travelling on any intercontinental flight - go to zones B, C, or G
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are travelling to Moscow or St Petersburg - go to desks in zone G
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are travelling to Kiev or Tripoli - go to desks in zones B, C or G
This ensures we have checked that you are ready to fly and are carrying the correct passport and appropriate travel documents before going through security.
If you have baggage to check-in, your passport and visa will be checked at a Fast Bag Drop or Customer Service Desk.
Check in and clear security at least 35 minutes before your flight
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You must pass through check-in no later than 45 minutes before your flight.
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You must also have entered Security at least 35 minutes before your flight departs.
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If you do not meet these times, you will not be allowed on to your flight.
Be at your boarding gate at least 20 minutes before your flight
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To ensure we deliver the service you expect and avoid delays, you must at your boarding gate at least 20 minutes before your flight departs.
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If you do not meet this time, you will not be allowed on to your flight.
Security for UK Domestic flights
A digital photograph of all customers on UK Domestic flights from London Heathrow Terminal 5 will be taken at airport security. When boarding the flight, the photograph will be checked. Once checks are complete, all photographs will be deleted.
Visit our Terminal 5 website