Enjoy a seamless journey through the airport, whether you’re transferring flights or starting your trip. With stylish shops and restaurants, and luxurious Galleries lounges, Terminal 5 will change the way you fly, forever.
Terminal 5 has three departure buildings, the main Terminal 5A and two satellites, Terminal 5B and Terminal 5C. They are linked by a transit train.
Choose one of the following topics for more information:
Open all linksClose all linksIf you have used online check-in or mobile check-in and you need to print your boarding pass, you can go to a check-in kiosk or a check-in desk at the airport to collect it.
Terminal 5 is split into zones with Zone A at the North end of the terminal and Zone J at the South end.
To help the flow of people through the terminal, you should go to the zone relevant to your destination or class of travel.
Zone information
Bag Drop desks for checked baggage open at the following times -
| Premier, Gold and Silver Executive Club members | From 05:00 on the day of departure. |
| First, Club World and Club Europe passengers | From 05:00 on the day of departure. |
| Euro Traveller and Domestic passengers | From 3 hours before the flight departure time. |
| World Traveller and World Traveller Plus passengers | From 3 hours before the flight departure time. |
Intercontinental flights include Moscow, St Petersburg, Kiev and Tripoli.
If you have hand baggage only and you have checked in online, using a mobile or at a check-in kiosk, you will need to go to a passport and visa check desk before going through airport security. This ensures we have checked that you are ready to fly and are carrying the correct passport and travel documents before going through airport security.
Zones
If you have baggage to check in, your passport and visa will be checked at a Bag Drop or Customer Service Desk.
A digital photograph of all customers on UK Domestic flights from London Heathrow Terminal 5 will be taken at airport security. When boarding the flight, the photograph will be checked. Once checks are complete, all photographs will be deleted.
If you’re travelling in First, Club World or Club Europe or are a Gold or Silver Executive Club member, you’ll have access to Terminal 5’s exclusive Galleries lounges, sleek contemporary interiors with a touch of uniquely British style.
Terminal 5A and Terminal 5B each have lounge facilities. There are no lounge facilities in Terminal 5C.
The Concorde Room
For customers travelling in First*.
A place for both serious relaxation and serious business, the soothingly understated opulence and calm of the Concorde Room provides a genuinely exclusive environment for First passengers.
World class lounge features include:
* Gold Executive Club members who earn 5,000 Tier Points will be issued with a Concorde Room Card.
Galleries First
For Gold Executive Club members and customers travelling in First.
Whether you’re travelling for business or pleasure, you’ll find your needs catered for with:
Galleries Club lounges
For Gold and Silver Executive Club members, and customers travelling in First, Club World and Club Europe.
The Galleries Club lounges offer a range of luxury amenities throughout, including:
There is a Galleries Club lounge at both ends of Terminal 5 as well as in the satellite building, Terminal 5B.
If you are departing from Terminal 5A, you must use the lounges within 5A and not go to 5B as you will not be able to return to 5A.
If you are departing from Terminal 5C, you must use the lounges in 5A or 5B as there are no lounge facilities in 5C.
Galleries Arrivals lounge
Exclusively for those travelling in First and Club World or Gold Executive Club members travelling longhaul, the Galleries Arrivals lounge has been designed to allow you to pause, unwind, collect your thoughts and freshen up.
Make sure you’re refreshed and ready for the day ahead with an invigorating power shower, help yourself to food and drink or catch up on some work.
You can also enjoy a complimentary well-being treatment at the Elemis Travel Spa while the valet service presses your suit, ensuring you leave looking as good as you feel.
The Galleries Arrivals lounge at London Heathrow Terminal 5 is open daily from 05.00 to 14.00.
Galleries Club lounge in Terminal 5B
If you're travelling on a longhaul flight from Terminal 5B, we suggest you use our Galleries Club lounge located in Terminal 5B.
You are offered the same facilities as the Galleries Club lounges in Terminal 5A. It also means that you will be close to your gate for boarding, as the journey between 5A and 5B takes approximately 15 minutes.
If you are departing from Terminal 5B or Terminal 5C, we recommend that you leave the lounge 35 minutes before departure to ensure you arrive at the boarding gate no later than 20 minutes before departure.
Shopping at Terminal 5
At Terminal 5, you'll find everything from famous perfumes to the latest electronic gadgets, as well as all your travel essentials.
Fashionistas are in for a treat too. Top brands such as Harrods, Tiffany & Co, Mulberry, Prada, Kurt Geiger and Reiss have all created unique Terminal 5 stores. Many, such as Paul Smith's Globe, offer exclusive Terminal 5 pieces.
Eating at Terminal 5
Whether it's a light bite or a full meal, the Terminal 5 dining experience raises the bar for quality cuisine on the move. You might wish you could come and eat here even if you weren't catching a flight.
Gordon Ramsay's exciting restaurant, Plane Food, is a perfect example, with delicious recipes served in a stunning setting bathed in glorious natural light with views out over the runways.
Fast track boarding gives Gold and Silver Executive Club members and customers travelling in eligible cabins priority boarding at the departure gate. It is available on all flights departing from London Heathrow Terminal 5.
Customers travelling in the following cabins are eligible to use Fast track:
Business UK ticket holders are also eligible to use Fast track boarding.