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ba.com feedback survey

 

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Q1. What is your main reason for visiting ba.com today?
  Your main reason for visiting ba.com today Other reasons for visiting ba.com today
Book a flight / hotel / car
Find out about prices
Find special offers you saw advertised
Look up timetables/schedules
Access an Executive Club account
Check availability/pricing for reward flights using BA Miles
Make a reward flight booking using BA Miles
View, change or cancel an existing booking
Check arrivals and departures (flight status)
Check in online
Find information about destinations
Simply browse, with no particular purpose in mind
Other
Please specify
Q2. How successful were you in completing the task(s) you intended to do today on ba.com?
Completely successful
Partly successful
Not successful
Q3. Using a scale of 1 to 10, where 1 is “Very dissatisfied” and 10 is “Very satisfied”, how satisfied are you with your visit to ba.com today?
Very
dissatisfied		 Very
satisfied
1 2 3 4 5 6 7 8 9 10
Q4. Using a scale of 1 to 10, where 1 is “Very poor” and 10 is “Excellent”, how would you rate ba.com as a site that….
  Very
poor		 Excellent
  1 2 3 4 5 6 7 8 9 10
…is easy to find information or services you need
…is a source of information that you trust
…you would recommend to others
…is secure
…is visually appealing
…has pages that load quickly
…is written in a way that is easy to understand
…is up to date
Q5. Based on your visit today, are you more or less likely to use ba.com again in the future?
More likely to use ba.com
Would use ba.com about the same as now
Less likely to use ba.com
Q6. Based on your visit today, are you more or less likely to buy travel products from ba.com in the future?
More likely to use ba.com
Would use ba.com about the same as now
Less likely to use ba.com
Q7. Is your visit today in relation to a business or leisure trip?
Business
Leisure
Both
Other
Q8. How many trips have you made by air for business or leisure in the last 12 months?
None
One
2-4
5-10
11 or more
Not sure
Q9. On average, how often do you visit ba.com?
This is my first visit
More than once a week
More than once a month
Every 2-3 months
Less often
Not sure
Q10. Roughly how many times in the last 12 months have you visited ba.com?
1-4 times
5-20 times
21 times or more
Don't know
Q11. Are you a member of British Airways’ frequent flyer programme, the Executive Club?
No, I am not a member of the Executive Club
Executive Club Blue member
Executive Club Silver member
Executive Club Gold member
Not sure
Q11b. Do you have a username to log in to ba.com?
Yes
No
Q12. Do you use browser settings or extra software or hardware to help you use websites? This could include making the text larger, a special mouse, screen-reading software, or other methods.
Yes
No
Sometimes
 
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