Unite, the trade union that represents the majority of British Airways (BA) cabin crew, took strike action on the following dates:
Flights were also disrupted on 29 May and 4 June.
London City and London Gatwick airports were unaffected.
BA Cityflyer and flights operated by our franchise, codeshare and oneworld partners operated as normal.
We will comply with our passenger care obligations (e.g. reasonable provision of meals, hotel accommodation etc. as appropriate) under European regulation 261/04. This categorises industrial action as 'extraordinary circumstances', which means that BA is not obliged to pay compensation.
Notification of rights under EU Regulation 261/04
Due to the increase in requests at the moment, your refund will take up to 21 days to be processed.
If you have already used ba.com to rebook or refund your booking as a result of the strike action, we may have charged you some additional fees that you can claim back.
Claim a refund for additional fees paid in British poundsIf your flight was cancelled and you prepaid for your excess baggage, you will have various options to choose from:
If you paid for your seat selection in advance, you can have this payment refunded if your flight was cancelled.
You will need to claim your payment back using the online form, as it is not automatically refunded when your booking is cancelled.
Refund your payment for a seat reservation
Rebookings should be on the same basis as your original booking e.g. same hotel, same car type, same board basis, same duration, same flight and same booking class. Any difference in price as a result of rebooking on a different basis (e.g. seven nights instead of six) will be refunded or charged to you as applicable.
British Airways Executive Club members will earn BA Miles and Tier Points for flights cancelled due to strike action.
oneworld frequent flyer programme members should contact the airline that their frequent flyer membership is with for more information.
Yes. You will need to contact Customer Relations to claim the difference in your BA Miles.
Email Customer Relations
Your BA Miles will be refunded if both sectors were cancelled and you decided that you did not want to rebook alternative dates. If you are not able to refund on-line, please call your local service centre who will help you.
Contact us
If only one flight was cancelled and you decided to cancel instead of rebook the flight, the BA Miles for this sector will be refunded.
If you purchased BA travel insurance prior to the strike dates being announced you will remain fully covered, subject to the terms, conditions and benefit levels of the policy purchased.
If you purchased BA travel insurance after strike dates were announced you will not be able to make an insurance claim in respect to the cancellation, curtailment, delayed departure or abandonment sections of the policy. All other sections of the policy (e.g. baggage, personal effects, medical etc) remain valid.
To obtain proof that a flight was cancelled because of the strike action, please contact Customer Relations.
Contact us
Please provide details of the disrupted service(s) including booking reference, flight number, destination, dates and names of the passengers who were booked to travel.