Terms and conditions

1) Membership Eligibility

1. Basic Eligibility. Membership is open only to business and not-for-profit organisations (all referred to below as "company/ies"), that are duly registered in the US or Canada under applicable laws.
2. Exclusions. The following companies are not eligible for membership: a) companies that are under corporate override incentive agreements with British Airways; b) British Airways' affiliates; c) British Airways' marketing, promotion, advertising and consulting agencies; and d) travel agencies and ticket brokerage firms.
3. Minimum Travel to Redeem Points. A Member will not be permitted to redeem Points until the travel of at least three of its individual employees, directors and/or, in the case of a partnership, partners (all referred to below as "employee(s)") has been tracked on British Airways.
4. Ticket Issuance and Payment. Revenue tickets must be issued in the US or Canada and paid for in US or Canadian dollars to earn Points.
5. Valid Applications. To be valid, an enrolment application must be submitted by or at the express direction of a Company Authoriser or, in the case of a partnership, an authorised signatory, of the enrolling company who will act as the senior contact for the Programme ("Company Authoriser"). For enrolments to be valid they must be done online and a business email address is mandatory. Enrolment applications may also designate a person other than the Company Authoriser who will oversee a Member's participation and fulfil administrative functions as permitted under these terms and conditions ("Programme Administrator"). The Programme Administratorand the Company Authoriser must be employees of the company.  The Company Authoriser may also list up to 5individual Travel Agents on their company profile to manage the account.
6. Verification of Status. British Airways requires the company’s Tax Identification at time of enrolment. British Airways reserves the right, at any time, to verify the status of an enrolling company or Member, including requiring additional documentation.

2) Eligibility for Points

1. Employees Only. Points will only be accrued for the travel of US or Canada based employees of the Member on revenue tickets paid for in the US or Canada. For greater certainty, independent contractors and consultants of a Member do not qualify as employees.
2. 18 years of age. Employees must be at least 18 years old for their flights to earn Points.

3) Transferability

1. Points. Points are non-transferable and may not be combined with the Points of other Members.
2. Reward Tickets and Certificates. Reward tickets and certificates are non-transferableto employees within the same Member company or to anyoneelseonce issued. Reward tickets and certificates may not be purchased, sold, bartered or otherwise transferred. Any rewards so transferred are void. Violators may be liable for damages, litigation and other costs, the Member may be expelled from the Programme and the reward tickets or certificates at issue may be confiscated. If a trip has commenced, the continued travel will be at the traveller's expense on a full-fare basis.
3. Fraud/Abuse. Fraud or abuse concerning Points or reward usage is subject to appropriate administrative and/or legal action by British Airways, including the forfeiture of all accrued Points and rewards, as well as the cancellation of membership.  British Airways may suspend a Member’s account (for both accrual and redemption of Points and/or awards) pending an audit of Member’s account for suspected fraud or abuse.
4. Dissemination of Account Number. A Member's publication or dissemination of its Programme account number, Login ID or Password for unauthorised use may result in termination of membership.
5. Merger, Sale, Liquidation, etc. Where the status of the Member changes, such as with mergers, acquisition of a company's shares or substantially all of its assets or company liquidation, Points will no longer be earned, and the Member will be required to redeem its Points within three months of such change in status.
6. Bankruptcy. In cases of bankruptcy, Points cannot be claimed by creditors, as they are not to be considered assets of the Member and have no cash value.

4) Point Accrual

1. Expiration of Points. Points earned will expire at the end of the second full calendar year after their date of posting to the Member's account.
2. Account Number. The account number must be given to the reservations/travel agent each time reservations are made for travel on British Airwaysin order to assure Points are earned on the travel. Failure to give complete information may result in earned Points not being credited to the account.
3. Not Accepted at Airport. Account numbers will not be accepted at the airport prior to departure. The account number must be marked in the reservation prior to actual ticketing.
4. Qualifying Flights. Points will be earned on the majority of published fares for travel on British Airways. Points will not be earned on consolidator, industry discount (travel agent), charter, infant, free or reduced-rate companion tickets or other unpublished fares or tickets. Travel taken on Venture Club or other British Airways reward tickets will not earn Points.
5. Points Chart. Point allocation for travel on British Airways will be based on the Points chart on the On Business website, as some may be amended from time to time. The most recently updated Point allocation information will be posted on the On Business website.
6. Executive Club Benefits. The terms and conditions of an employee's Executive Club membership are unchanged by this Programme. BA Miles earned will remain in, and will continue to accrue to, an individual employee's Executive Club account in accordance with the terms and conditions of the Executive Club. With On Business the employee can accrue Executive Club miles and company Member can accrue Points with the same qualifying travel.
7. Missing Points may be claimed up to four months from date of travel (if such date does not precede the Member's enrolment date) on the On Business website.
8. Points for Service Purchased. Points will be given for qualifying class of service paid regardless of class of service flown.
9. Multiple Points Programmes. Points earned will only be credited to one account and one other eligible frequent flyer programme (British Airways or its partner airline) as selected by the travelling employee. Points cannot be combined with the frequent flyer miles/credits of other carriers.

5) British Airways Rewards

1. Reward Processing. Reward processing is subject to verification of credit balance. The Company Authoriser, Programme Administrator or Travel Agent must supply their Login ID and Password to redeem Points for rewards. If the Member does not know their Login ID, the Programme Administrator (or Company Authoriser or Travel agent) needs to contact On Business at 800-255-5305 or alternatively email us at the Contact US section of the On Business website. A new Login ID will be emailed to the Programme Administrator (or Company Authoriser or Travel agent), within one business day, to the email address on file.  If a member needs their Password (the Company Authoriser, Programme Administrator or Travel agent) they can go online to ba.com/onbusiness and request their password online and will receive their password online.
2. Permitted Origin of Travel. Travel on upgrade rewards must originate in the US or Canada. Members may redeem travel rewards for British Airways flights originating in the UK provided those flights are ticketed in the US or Canada. For flights that originate outside the US or Canada, travel rewards are valid only if the flight's destination is the US or Canada.
3. Flights on Which Rewards May Be Used. Reward tickets and upgrade rewardsmay only be taken by an employee of the Memberand are redeemable only on e-ticketable flights operated by British Airways and cannot be used on paper ticketed flights, code share or franchised flights.
4. Processing Times. Allow up to 48 hours for processing of electronic reward tickets processing is not available for paper tickets. Allow up to three business days (for processing of upgrade awards.  Offline fees may apply.
5. Dealing Directly with British Airways. All travel reward requests, reservations, ticketing and changes must be transacted directly with British Airways. Failure to comply may result in cancellation of reservations and denied boarding. Compensation will not be payable.
6. Limiting of Seats. British Airways reserves the right to limit the number of seats made available for reward travel.
7. No Wait-listing. Reward reservations may not be wait-listed.
8. Passengers may be asked to show personal identification and company identification at any time during reward travel.
9. Re-Depositing of Points. Members may have points redeposited for unused eticketable reward tickets for a $50 fee by calling 800-255-5305. Point re-deposits will take at least 1 to 2 weeks once the request is received.  Hotel rewards cannot be returned and are not eligible for redeposit of points.
10. Expiration of Reward Tickets. Reward tickets are valid for one year from date of issuance.
11. No Combination. Rewards cannot be combined or used in conjunction with any other rewards, promotions, coupons, discounts or special offers and are void where prohibited by law.
12. Prepaid tickets. May not be issued against a reward ticket.
13. Open Jaw and mixed cabin bookings are not permitted.
14. One-way rewards (upgrades and reward flights) are permitted but must be booked on separate tickets.
15. Stopovers. One stopover is allowed on the outbound journey and one on the inbound journey for British Airways On Business reward tickets.
16. Reward Destinations. Reward tickets are valid only to and from destinations that are served by British Airways both at the time the ticket is issued and at the time the ticket is used.
17. Not Exchangeable. Reward tickets are not redeemable for cash or exchangeable for revenue tickets.
18. No Cash/Refund Value. Reward certificates have no cash value and no refund value.
19. Other Programmes. Travel under British Airways travel rewards or other promotions or reward certificates will not accrue either Points or BA Miles and may not be used to accrue credit towards future travel rewards and promotions.
20. Taxes and Fees. British Airways travel rewards are subject to, and the Member is responsible for, any and all applicable departure taxes, passenger facilities charges, federal inspection fees and any other governmental tax or fee.
21. Altered, Lost, Stolen Certificates. Reward certificates are void if altered; photocopies will not be accepted. Certificates will not be reissued if lost or stolen.
22. No Open Tickets. Open tickets cannot be issued on reward travel.
23. Changes to Flights; Re-Deposit of Points. Changes to flight dates do not require ticket re-issuance unless change in date causes reward ticket to fall into a higher season. Changes to flights requiring ticket re-issuance will not be permitted.

6) Non-Flight Rewards

1. Withdrawal of Partners. The availability and use of rewards and credits from designated Programme suppliers and other partners is subject to their continued participation in the Programme. Reasonable notice of partner or supplier withdrawal from the Programme will be given where practicable.
2. Discontinuation of Partners. British Airways reserves the right to discontinue partner/supplier relationships at any time with reasonable notice.
3. Hotel certificates cannot be returned and points cannot be redeposited.
4. Lost/Stolen Certificates, etc. Hotel certificates and gift certificates will not be replaced if lost or stolen.
5. Limited Liability. Services offered as rewards are provided by independent suppliers. British Airways makes no guarantees, warranties or representations of any kind whatsoever, expressed or implied, with respect to such rewards. Nor shall British Airways be liable for any injury, damage or loss to person or property or any expense, accident or inconvenience that may arise in or from the selection of these rewards.
6. Supplier Terms and Conditions. Full reward terms and conditions from third-party suppliers can be found on reward certificates.

7) Miscellaneous

1. Inactive Members. British Airways reserves the right to provide information, including changes to these terms and conditions, only to "Active" Members. "Active" is defined as having enrolled in the Programme within the last 12 months, or having had tracked flight activity from at least three employees in the last 12 months. Members who are no longer Active will still be able to redeem unexpired Points. British Airways reserves the right to terminate any account after 15 months of not being Active. British Airways will not advise an inactive Member of having been terminated.
2. Audit of Accounts. British Airways reserves the right to audit any and all accounts for compliance with the rules set forth herein at any time without notice to the Member. Members will be provided with the results of audits and given an opportunity to comment and provide additional information prior to any permanent action being taken with respect to an account (other than suspension pending final decision where fraud or abuse is suspected).
3. Release of Employee Information. Information about an employee’s travel on British Airways will only be released to the Member’s designated Programme Administrator and Company Authoriser if a signed privacy consent form for that employee is on file with On Business Member Services.
4. Indemnity by Members. Members shall indemnify and hold harmless British Airways and its affiliates from and against any claim, demand, loss, expense, damage and any other liability which results from the Member's breach of or non-compliance with On Business terms and conditions or arising during or in connection with the Member's or a Member's employees' participation in the Programme.
5. Changes To Member Information. The Company Authoriser may change any information pertaining to their account including their contact details and that of the Programme Administrator and the Travel Agent listed.  The Programme Administrator may change their own details and the Travel Agent details but cannot change the Company Authoriser information.  The Travel Agent is permitted to change their own details.  All member change information must be done online at ba.com/onbusiness.
6. Changes to Company Authoriser. Any changes to the designated Company Authoriser must be sent in writing on company letterhead to British Airways On Business, Company Authoriser, PO Box 690457, East Elmhurst, NY 11369-0457 and must be signed by another Company Authoriser as well as the Programme Administrator on file.
7. Communications. By enrolling, the Company Authoriser and Programme Administrator agree to receive Programme mail, telephone calls and/or e-mail. In addition, the Member expressly authorises British Airways to communicate with Member’s designated travel agencies with respect to On Business promotions, membership or travel.
8. Termination of Membership. If a Member wishes to terminate its membership in the Programme, the request must be sent in writing on company letterhead and must be signed by the Company Authoriser.
9. Redemption of Awards. Only the Programme Administrator designated Company Authoriser or the Travel Agent listed in the account has the authority to redeem rewards or add/delete travellers to/from the Member's Account. The Login ID and Password must be supplied to redeem Points for rewards10. Tax Liability; Currency. Income tax liability is the responsibility of the Member and/or the reward user. Specific fees set out in these terms and conditions are payable in the currency of the country (Canada or the US, as applicable) of the Member's principal place of business.
10. Misdirected Information, etc. British Airways will not be responsible for lost, late or misdirected mail, faxes, e-mail or online reservations or other information provided online, nor for any virus, bug, unauthorised intervention or any other factor beyond British Airways' reasonable control that may interfere with services provided or information conveyed online, as further provided in British Airways' terms of use of its website.
11. Corporate Officer Confirmation. By enrolling, the Company Authoriser confirms the following: (a) that the company meets all eligibility criteria for the Programme, (b) that he or she has the authority to sign the company up for this Programme and (c) that he or she accepts the terms and conditions of this Programme on behalf of the company.
12. Materials Required on Enrollment. The Member must fully complete and submit all required forms, information and approvals online to ensure accurate and complete tracking and reporting of Point accrual.
13. Future Offers. British Airways does not allow Members' names and addresses to be used by third parties. However, British Airways may, from time to time, inform Members about products and services offered by British Airways and organisations affiliated with British Airways or the Programme, that you may find of interest.
14. Notices. Any notice required to be given to Members under these terms and conditions will be deemed to have been adequately and sufficiently given if posted on the On Business website, mailed to Members in any format (including, without limitation, in On Business newsletters) or publicised in any other reasonable manner.
15. Conditions of Air Transportation. All air transportation with British Airways is subject to British Airways Conditions of Carriage at time of travel.
16. Captions. The captions used in these terms and conditions are inserted for convenience only and will not affect the meaning or interpretation hereof.
17. Governing Law. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of New York. Programme rules, rewards and special offers are subject to applicable laws.
18. English Language. This programme and website are in English only.  Site Web uniquement en anglais.