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Questions and answers

If you still have questions about security on our site here are some answers that may help you.

  • Q: Do I have to use a password to buy tickets online?
    A: No, there’s no password needed. Anyone with a qualifying credit card in approved countries can buy a British Airways ticket online.
  • Q: Are some cards more secure than others?
    A: No. All credit cards are equally secure.
  • Q: When I get to a certain point in the booking process, I see a security message. I see it even if I decide not to go ahead and buy a ticket. What is it really telling me and should I be concerned?
    A: If you do see this message, it's simply informing you that you are entering a secure area of the site. You will also see this message when you are severing the connection with our secure server, and moving into an open, public area of the site. At this point all of your personal information has been discarded - whether or not you actually completed a purchase. Your browser can be configured to display this message or not, as you choose.
  • Q: What does British Airways do with the personal information I've supplied?
    A: British Airways considers your privacy to be of the utmost importance, and is governed by the UK Data Protection Act 1998. If you are concerned with how we might collect and use information about you, you can find a complete explanation by clicking here to go to our Privacy Policy section.

Would you like to know more? Choose one of the options below to make a secure booking online, for a step-by-step introduction to the process of making secure reservations online - or to get answers to security questions you may still have.

Note: This information reflects our current security policy. If there are any changes to industry standards, the law or our procedures, the information in these pages will be updated.