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What is e-ticket? |
| A |
e-ticket is a paperless ticketing system, whereby the ticket is held in the British Airways database. Booking and payment are made in the usual way, however there is no paper ticket issued and therefore no ticket to collect at the airport or from your travel agent. Simply go straight to our Self-Service Check-in kiosks or a conventional check-in desk.
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| Q |
If I don't receive a ticket how do I know that the booking is actually made and correct? |
| A |
Whilst you don't receive a conventional paper ticket, you will receive a receipt and itinerary confirming your booking.
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| Q |
If you have to issue a paper receipt/itinerary why don't you just give me a conventional paper ticket instead? |
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The benefits of not having a paper ticket are numerous. An e-ticket cannot be lost / stolen / forgotten and changes to travel plans can be made over the phone without having to visit a ticket desk (subject to usual fare restrictions).
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| Q |
Do I need this receipt/itinerary to check in at a conventional desk? |
| A |
No, this is not necessary unless you are travelling internationally. For example when you travel to the US you may be asked to show US Immigration Officers that you eventually intend to leave the country and the itinerary/receipt can be used as evidence of this intent. A copy of the itinerary/receipt can also be obtained from a Self-Service Check-in kiosk (available only if you are using it to check in) or at a ticket desk. For all other travel, any other form of ID will suffice e.g. driving licence, passport, Executive Club Card or even the credit card used to pay for the booking.
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| Q |
How close to departure can I change my ticket? |
| A |
Alterations to bookings can be made up to 30 minutes before minimum check-in times. These vary depending upon which airport and terminal you are departing from.
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| Q |
Can I have an e-ticket if I am checking in baggage? |
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Yes. If you are checking in using Self-Service Check-in kiosks, you can use the dedicated Fast Bag Drop to check in your baggage. Currently most terminals which have Self-Service Check-in kiosks also have a Fast Bag Drop facility. If you are travelling from an alternative location or not using Self-Service Check-in kiosks, then you can check in at a conventional desk. You will need to show a form of ID to the check-in agent.
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| Q |
How do I check in using the Self-Service Check-in kiosks? |
| A |
Self-Service Check-in kiosks are simple to use and offer a faster and more convenient way to speed through the airport formalities compared to the conventional check-in desks. You insert either your credit card (used to make the booking), or your British Airways Executive Club card. Using your card as a form of ID, the booking is located in the system and appears on the screen so that you can reconfirm the details. You will also, subject to availability, be able to change your seat if you wish. In addition if your return journey is within 24 hours, you can check in for this flight too. Once you are satisfied with your selections you simply confirm the transaction and the machine will print your boarding passes. It's as simple as that - why not have a look at our Self-Service Check-in kiosk demonstration for more details?
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| Q |
Do I need to remember my booking reference in order to use the kiosk? |
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No. All you have to do is bring along the credit card you made the booking with, or your Executive Club card. In addition, for international travel you will need to bring along your itinerary.
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| Q |
Do I have to use the Self-Service Check-in kiosk if I book an e-ticket? |
| A |
No, although we try to recommend that you do. Self-Service Check-in kiosks can reduce check in times to under a minute. So why wait in a queue for longer than necessary when it makes sense to check yourself in, in under a minute.
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Will the kiosk be hosted? |
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Airport check-in staff are available to assist and help first-time users to show them how easy it really is to check in.
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| Q |
What happens if I want to transfer to another airline? |
| A |
The process is simple. Just go along to the nearest British Airways ticket desk where they will issue you with a paper ticket and endorse it for another airline (as long as this is in accordance with the fare rules). In future this process will be made even simpler as other carriers adopt this new technology; the transferral of bookings between airlines will be made electronically.
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| Q |
What forms of ID do I need to check in at a conventional desk? |
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Suitable forms of ID include:
Domestic travel
Credit card, Executive Club card, driving licence, company works card / ID.
Travel to the US
A Passport is required for all international travel.
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| Q |
Is an e-ticket the same as a Ticket on Departure (TOD)? |
| A |
No. An e-ticket is a paperless ticket stored in the British Airways database. When you book an e-ticket there is no need to go to a ticket desk - just go straight to a Self-Service Check-in kiosk or a conventional check-in desk. A TOD has to be collected at a ticket desk. So make sure you ask for an e-ticket, rather than a TOD, next time you travel at short notice.
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