Price Promise terms and conditions

Offer

• To be eligible for a Price Promise Refund (PPR) offer you must have completed and made full payment for a Qualifying Flight(s) at ba.com using a credit or debit card, in the currency of your departure country. This PPR is subject to you complying with British Airways’ usual Terms and Conditions for the booking of flights online at ba.com.
• If all the conditions set out are satisfied, a refund of the difference between the purchase cost on ba.com and the cost of the Lower Online Fare will be credited to the to the holder of the credit or debit card that was used to pay for the Qualifying Flight at ba.com, within 28 days of the claim having been verified by British Airways.
• Limited to one claim per booking and paid for in full at ba.com - i.e. bookings covering multiple passengers must be submitted as one claim and not separate claims for each passenger.

Requirements and Restrictions

• A Qualifying Flight means a one-way or return point-to-point flight operated by British Airways (including BA Cityflyer), in any class. Return flights must originate and terminate in the same country.  Point-to-point flights are those with the same BA flight number for the whole outbound and/or inbound journey, and exclude flights with stop-overs.  Flights on BA franchise (Comair and Sun-Air of Scandinavia), codeshare and alliance airlines and any journey where the booking is made up of two or more carriers are not eligible for the PPR. The operating airline is stated on the choose your flights page on ba.com, in the column labelled ‘Flight Operator’.
• The class purchased must be the lowest fare available within your chosen class of travel. For example, if you book a flight in economy class, you must have purchased the lowest available fare in economy class. The lowest fare in a class is referred to on ba.com with the words “lowest fare” next to the fare class.
• To be eligible for a PPR you must have found a bona-fide fare for a flight identical  to the Qualifying Flight on a public point of sale travel website operated in your country of departure, other than at ba.com. 
• The fare (including all taxes, fees and charges) must be cheaper than the flight purchased through ba.com and must be for the same route, with each leg of the trip flown in the same order, for the same dates, for the same flight numbers, in the same class of travel, for the same type of ticket (including fare conditions such as whether tickets are/are not flexible, refundable or changeable) and be sold over the internet in your country of departure, in the currency of the departure country, on the same calendar day (based on the local time of departure country) you purchased your ticket on ba.com (the “Lower Online Fare”). The website with the Lower Online Fare must provide capability to book that fare. Websites showing fares but not providing booking capability will not qualify for the PPR.
• PPR is only applicable to the first booking made; any subsequent changes to an itinerary or booking will not be eligible for a PPR.

Other Exceptions

• Price Promise does not apply where: 

  • a. the Lower Online Fare is offered under any promotion with a third party (including, but not limited to, promotions with newspapers, exhibitions or other special events); or
  • b. the Lower Online Fare makes use of fares that are not published and are not available to the general public. These include, but are not limited to: corporate discount fares, staff fares, consolidator fares, wholesaler fares, student fares, closed user group fares and fares where the carrier details are not known until after the purchase; or
  • c. the Lower Online Fare has been discounted by the online retailer by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost; or
  • d. the Lower Online Fare is for a travel package with inclusive airfare; or
  • e. the difference in cost between the purchase on ba.com and the Lower Online Fare is the result of an error by the retailer of the Lower Online Fare; or
  • f. British Airways is unable to verify, using reasonable means, that the Lower Online Fare is available. This may be at any time within 2 business days of receiving your claim at the discretion of British Airways; or
  • g. You have exercised your right to a refund or have cancelled your booking before you apply for a PPR. British Airways’ usual terms for cancellation and refunds apply.

Claim form

• Claims can only be accepted through the online form. No telephone PPR claims will be accepted. Incomplete PPR forms will be ineligible. Forms must be received by ba.com no later than midnight on the same day you purchased your flight(s) (based on local time of departure country). BA reserves the right to verify evidence of the Lower Online Fare available for purchase at the lower price. BA is not responsible for any PPR forms which are not received or delayed in transmission.
• To be eligible for a PPR you must supply sufficient evidence of the Lower Online Fare in the form of a print out or screen shot of the fare quote page if required to British Airways’ reasonable satisfaction, along with the terms & conditions applicable to the Lower Online Fare. You should retain your print out until you have heard from British Airways that this is no longer required as proof.
• If the claim meets all the Terms and Conditions of Price Promise, a refund of the difference between the purchase cost on ba.com and the cost of the Lower Online Fare, will be credited within 28 days of the claim having been verified by British Airways to the holder of the credit or debit card that was used to pay for the booking at ba.com. A confirmation email will be sent to the cardholder two days prior to the refund being made. A refund will be granted for each ticket within a booking that meets the Terms and Conditions of the Price Promise.
• The refund of the difference between the purchase cost on ba.com and the total cost of the Lower Online Fare is the sole and exclusive compensation that will be made to qualified claimants who show that British Airways failed to meet the Price Promise.

Data protection

• The information that you provide to us will only be used to provide you with your PPR or to discuss your PPR request with you. We will destroy this information within 6 months. British Airways will not share your personal information with third parties outside the British Airways Group of companies. For further information on British Airways online privacy policy please click here.

Other conditions

• British Airways is the final authority on interpretation of these rules.
• British Airways reserves the right to terminate or amend this offer at any time without notice.