Price Promise

Always feel confident when you book online at ba.com. If you find the same British Airways flight at a lower fare elsewhere, once you have made your booking at ba.com, we will refund you the difference.

If you have already made your booking on ba.com and have found a lower fare through another outlet in Hong Kong, just complete our claim form below.

Please Note: All claims must be made within 24 hours from your purchase of your flight(s) through ba.com. If you found a lower fare on a website, we will request that you forward us evidence of the fare quote, such as a screenshot of the site. We would therefore suggest you save a screenshot in a Word document or as a .jpeg file for future correspondence. If you found a lower fare through an offline outlet, please provide us with evidence of the fare, fare conditions, booking record and availability display.

The lower fare quoted must be for the same route(s), sequence, date(s), flight number(s), booking class and ticket type(s). You must have purchased the fare in Hong Kong in HKD.