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Price Promise

'We promise that if you find exactly the same qualifying British Airways flight at a lower price through another Australian website, we will refund the difference.'


Booking with confidence

Mouse button being clicked. Always feel confident when you book online at ba.com. If you find the same qualifying British Airways flight at a lower fare elsewhere, once you have made your booking at ba.com, we will refund you the difference.

Book now with confidence

Making a claim

A man working on a computer. If you have already made your booking on ba.com and happened to have found a lower fare through another Australian website, just complete our claim form.

Price Promise claim form

Please note: All claims must be made within 24 hours from your purchase of your flight(s) through ba.com. If you found a lower fare online, we will request that you forward us evidence of the fare quote, such as a screenshot of the site. We would therefore suggest you save a screenshot in a Word.doc or as a .jpeg file for future correspondence.

The lower fare quoted must be for the same route(s), sequence, date(s), flight number(s), booking class and ticket type(s). You must have purchased the fare in Australia in AUD.