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FAQs for ba.com on your mobile phone
- Does the mobile ba.com service require any software?
- No, the ba.com mobile service uses the browser that is included on many mobile phones. There should be no requirement for an additional download.
- Does the mobile ba.com service work with my phone?
- The mobile ba.com service works with most phones on the market today. Your device must be Internet-capable with an Internet browser and you must have a wireless Internet or mobile Internet service plan to access mobile ba.com.
If you're not sure how to get to the Internet from your phone or PDA, take a look at your phone's user manual. If you're not sure if you have an Internet service plan, contact your service provider.
- What can I do with mobile ba.com?
- Currently real-time arrivals and departure information and online check-in are optimised for mobile. Your phone may also be able to access the standard ba.com website.
- How do I access mobile ba.com?
- In your mobile browser, type in http://ba2go.com which will take you to the mobile website.
- Is the ba.com mobile service available in my language?
- The mobile check-in service is available in the following eleven languages:
English, French, German, Italian, Spanish, Portuguese, Japanese, Chinese, Polish, Swedish, Hungarian.
The real time arrivals and departures service is available in the following five languages:
English, French, German, Italian, Spanish.
- I would rather use the normal ba.com site on my phone, can I still do this?
- Depending on the capability of your phone, you may be able to do so. You can visit http://www.britishairways.com directly from your browser, or click on the link in the main mobile menu.
- There is more than one person in my booking, can I still use the mobile check-in service?
- Yes. The mobile service provides the same functionality as the service on ba.com, therefore you can check in more than one passenger and for more than one flight in your booking.
- What happens when I have checked in using mobile ba.com? Do I get my boarding pass on my phone?
- No. There are four options once you have checked in: you can collect the boarding card at the airport from either a kiosk or a British Airways check-in desk, send the boarding card to a fax machine, email the boarding card for printing later or log on to online check-in from a computer with a printer when you can use one.
- How does the mobile ba.com service differ from the ba.com iPhone application?
- The iPhone application has proved to be very popular with our customers, but it is not accessible to the majority of our customers who do not have an iPhone. The mobile ba.com service has been designed to work on most handsets, including the iPhone. The iPhone application does not currently support the check-in function or any languages other than English. The British Airways iPhone application is available through iTunes. More information can be found in the ba.com iPhone page.