News and information - Russia
We would like to update you with the latest news from British Airways, information about our airports in Russia and recent changes to our baggage policy.
New address of British Airways Saint Petersburg Town office
British Airways in Saint Petersburg moved its office. As of 20 May 2009 our new address is:
Owental History business centre, 6 floor, office 701
Sotsialistitcheskaya street, 14
Saint Petersburg 191119
Closest Metro Station is Vladimirskaya or Dostoevskaya
Telephone lines and working hours remain unchanged.
The stylish way to fly from Moscow Domedodovo
Flying Club Europe has always been a statement of taste and style. Now, if you travel to and from Moscow Domedodovo and London Heathrow, you'll find we're taking this to even greater heights.
To ease your journey through the airport, we have increased the number of desks in the dedicated Club Europe check-in area.
On board, you'll be offered appetisers with your drinks and will also find a new continental breakfast option and a selection of herbal teas. You can even request a mid-flight snack box. Plus, there's now a greater choice of magazines in both English and Russian.
When landing at London Heathrow T5 in the morning you will have access to the arrivals lounge where you can freshen up and prepare for the rest of your day.
We hope you fly with us soon and experience our enhanced service for yourself.
British Airways Russia service fees effective 15 February 2008
Service fees applicable in all British Airways offices in Russia:
Service fees for commercial bookings
| Service | Charge per ticket* |
|---|---|
| BA.COM online booking fee | € 7 |
| Offline booking fee | €35 |
| Arranging a pre-paid ticket PTA Ticket payable in Moscow and collected at another city/point | €50 |
| Offline ticket refund: a) Fully flexible fare b) Semi-restricted fare | a) €15 b) €35 |
| Reissue of the lost ticket | €45 |
| Ticket reissue in case of change of routing or booking class, name spelling correction, etc (semi-restricted fare) | €35 |
Service fees for redemption bookings
| Service | Charge per ticket* |
|---|---|
| Offline redemption booking fee | €35 |
| Offline change of redemption booking | €35 |
| Offline redemption booking cancellation and mileage redeposit | €35 |
| Online redemption cancellation and mileage redeposit (ba.com) | €15 |
* The service fees are payable in roubles.
A warm welcome to London
Whether you're flying to London on business or jetting off for a shopping spree, it's always good to arrive in style. That's why we are delighted to inform you that now, when you fly in Club Europe from Moscow to London on the morning flight*, you will have access to the Arrivals Lounge in Heathrow Terminal 5.
The Arrivals Lounge is the perfect place to freshen up and prepare for the day ahead - whether it's visiting the Elemis Travel Spa for a complimentary massage or reviving yourself with a power shower while your clothing is pressed, courtesy of our specialist valet service.
If you're not quite ready to start your day, retreat to a comfy daybed or recliner to catch a brief nap. You'll also be able to enjoy a delicious hot or Continental breakfast - and of course, if you do need to catch up on some work, there's free Wi-Fi internet access and business centre at your disposal.
* Access to Arrivals Lounge available for Club Europe passengers flying on flight BA881 from Moscow to London only.
Our flights to Russia
British Airways operates 15 flights a week from Moscow (Domodedovo International Airport) and daily flights from St. Petersburg to London Heathrow Terminal 5.
Airports in Russia
- Moscow Domodedovo airport is situated 38 kilometers south of Moscow. Travel time from the Moscow Ring Road to the airport is 20 minutes by car using the airport's dedicated highway. Travel time from the city centre to the Ring Road is 30 to 60 minutes, depending on traffic conditions. An hourly express train service from Paveletsky train station in central Moscow will take you to the airport in only 40 minutes.
- St. Petersburg Pulkovo airport is located approximately 30 km(18 miles) from the city centre. The journey takes about 45 minutes by car.
Baggage policy simplification
We are simplifying our baggage policy to make it easier to follow, reduce airport queues and align ourselves with the Department for Transport recommendations. The policy changes include hand, checked and excess baggage allowances.