Local information
Our flights from Russia
We operate 21 flights a week from Moscow (Domodedovo International Airport) and daily flights from St. Petersburg to London Heathrow Terminal 5.
Airports in Russia
- Moscow Domodedovo airport is situated 38 kilometers (23 miles) south of Moscow. Travel time from the Moscow Ring Road to the airport is 20 minutes by car using the airport's dedicated highway. Travel time from the city centre to the Ring Road is 30 to 60 minutes, depending on traffic conditions. An hourly express train service from Paveletsky train station in central Moscow will take you to the airport in only 40 minutes.
- St. Petersburg Pulkovo airport is located approximately 30 km(18 miles) from the city centre. The journey takes about 45 minutes by car.
Airport ticket desk opening hours
British Airways ticket desk at Moscow Domodedovo Airport - daily opening hours:
03:00-05:30
14:00-17:00
18:00-21:00
Moscow Domodedovo Airport lounge information
Eligible customers travelling with British Airways or Iberia are kindly invited to enjoy the facilities of the Navigator Business Lounge, which is operated by the Domodedovo International Airport and located on the second floor of international departures area.
Following customers are eligible to access Navigator Business Lounge:
- Club Europe British Airways customers
- Gold and Silver Executive Club members travelling on British Airways flight
- Emerald and Sapphire members of oneworld frequent flyer programme travelling on British Airways flight
- Iberia customers who have been given invitation voucher at the check-in
S7 Airlines - new oneworld member
S7 Airlines, Russia’s leading domestic carrier became a member of oneworld alliance in November 2010.
The new oneworld recruit adds 55 destinations in the region to the alliance map including nine countries: Armenia, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan and Uzbekistan. This almost triples the number of destinations served by oneworld in Russia, the CIS and other parts of East Europe to a total of 84 destinations in 26 countries.
All customers now have access to more flights and fare choices on combined BA & S7 network making travel to and out of Russian regional cities easier.
British Airways Executive Club members are able to earn and redeem Avios and earn tier status points when flying on S7. The full range of oneworld benefits is available to Executive Club members when traveling on S7.
BA customers transferring through Moscow Domodedovo airport on BA & S7 flights are able to enjoy the range of additional services and benefits to provide smoother and faster connections.
- Through check-in to the final destination on BA & S7 flights*.
- No penalties for customers being rebooked on the next available flight in the case of BA or S7 flights being delayed.
- Arrival fast track passport control for transfer passengers available in Domodedovo airport.
- In case if BA customers need any assistance at the airport they could contact both BA & S7 customer service teams.
- Dedicated S7 transfer desk available on arrival to Moscow.
- Priority check-in, boarding and lounge access for eligible customers traveling on BA flights.
* Customers in transit from international flights to domestic Russian flights need to collect their baggage at Domodedovo airport in order to clear customs in Moscow.
Service fees
Service fees applicable in all British Airways offices in Russia and on ba.com:
Service fees for commercial bookings
| Service | Charge per ticket* |
|---|---|
| Offline booking fee (all ticket types) | RUB 1,450 |
| Online booking fee (all ticket types) | No charge |
| Online & Offline ticket revalidation | No charge |
| Online ticket reissue (change of routing, travel dates, booking class, name spelling correction etc) | No charge |
| Offline ticket reissue (change of routing, travel dates, booking class, name spelling correction etc) | RUB 1,250 |
| Online ticket refund (fully flexible tickets) | No charge |
| Online ticket refund (semi flexible & restricted tickets) | RUB 625 |
| Offline ticket refund (all ticket types) | RUB 1,250 |
Service fees for redemption bookings
| Service | Charge per ticket* |
|---|---|
| Offline redemption booking fee | €35 |
| Offline change of redemption booking | €35 |
| Offline redemption booking cancellation and Avios redeposit | €35 |
| Online redemption cancellation and Avios redeposit (ba.com) | €15 |
* All service fees are payable in roubles.
Important information
- Please note that you won't be able to make changes to your hotel or car booking. If you want to change your booking you will have to cancel your current booking and make a new booking. This can be done on ba.com.
- We cannot guarantee that the same hotel room or car rental option will still be available if you have to cancel and make a new booking.