Your Questions Answered
We have taken our customers' most frequently asked questions and put them here, together with our answers, to create a bank of useful information. We trust you find it helpful. If we cannot answer your question here, then click here for our contact details.

If your query is specifically related to the USA or Canada, please click here to ask your question online and receive an instant response.

Before you Fly covers health and immigration issues, check-in help, and baggage information.
During Your Flight answers your questions concerning inflight comfort and convenience.
When You Arrive gives information on queries related to previous flights, and what to do should you have baggage related problems.
Booking Travel deals with flight booking queries, including how to get the best value for money and how to specify inflight preferences.
Using My BA provides information on the Executive Club and online customer registration, and answers questions about the benefits you can receive.
General Questions deals with general queries concerning British Airways as a company, and the BritishAirways.com website.

If you do not find the answers to your questions here, please feel free to email us, and we will get back to you as soon as possible. Alternatively, click here for our contact details, and speak to us directly.