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Please visit our Help Centre if you need assistance with your journey, or need to contact us.

UK Air Traffic Control technical issue

An update on our schedule – 9 September

Our teams are continuing to work through the impact of yesterday’s NATS air traffic control systems fault and we're doing everything we can to look after customers who've been caught up in the disruption and get them on their way. 

Thanks to the hard work of our colleagues, we are operating almost 80 per cent of our schedule today and we've now been able to rebook flights for the vast majority of our customers, and are working through options for all remaining customers.

While this incident has been completely outside of our control, we do not underestimate the impact it's had on the tens of thousands of our customers who faced disruption yesterday and today, and we're very sorry.  

If you have been disrupted, we're doing everything we can to try and get you to where you need to be. Thank you for your understanding while we work to find solutions for everyone.  

Our phone lines are extremely busy, as are our chat lines, and we ask customers whose flights are cancelled to not come to the airport.   

If you no longer wish to travel today (Wednesday 9 September) or tomorrow (Thursday 10 September), you can move your flight for free to travel up until Sunday 13 September. You can amend your booking in Manage My Booking, or check best alternative flight solutions for cancelled flights on ba.com.

Thank you for your patience as we work through this challenging situation and get you to where you need to be. 

An update on our schedule – 8 September

We're continuing to experience some disruption to flights as a result of the technical issue that affected air traffic control on Tuesday 8 September, which is run by National Air Traffic Control Services. While the issue has now been resolved, there will be a knock-on effect as a number of aircraft and crew across our network remain out of place, which will affect some flights.

Please check the latest status of your flight via Manage My Booking before arriving at the airport. If we have not contacted you directly, then please travel to the airport as planned and arrive for your original departure time.

If your journey includes a connecting flight on the same ticket and a delay means you are at risk of missing your connection, we will automatically rebook your onward travel. Any updates will be available in Manage My Booking.

This is entirely out of our control and we're in touch with our customers while our teams work to get them on their way as quickly as possible.

You can use our chat service to speak directly with a member of our Customer Care team or call us:

  • 0800 727 800 - if you're calling from inside the UK
  • +44 (0)203 250 0145 - if you're calling from outside the UK

Our call centres are experiencing high call volumes. If your travel is not within the next 24 hours then please visit Manage My Booking to make changes to your booking or call back after 12:00 on 9 September.