First experience

Check in online* before you arrive.

*Available 24 hours before your flight, for all customers. Online check-in will close 1 hour prior to departure in all locations, except the US where it closes 2 hours before departure.

A queue-less, personalised and stress free environment to check in your baggage.

*Available at London Heathrow, London Gatwick, New York JFK and Barbados.

Our lounges* are a perfect sanctuary away from the world. An elegant, calm and welcoming environment to enjoy refreshments and spend your time as you wish.

*Dedicated First Lounges are available at selected airports.

Enjoy our waiter service dining in the First lounge, giving you maximum sleep time on-board*.

*Available on all flights departing after 8pm from London Heathrow and selected overnight flights from New York’s John F Kennedy and Newark, Philadelphia, Washington, Toronto, Chicago and Boston airports. Opening times may vary.

Indulge yourself... soothe your body... relax your mind. Take time for a complimentary treatment in our renowned Spa*.

*Available at London Heathrow Terminal 4 Arrivals lounge, Terminal 5 Departures and Arrivals, New York JFK Terminal 7 Departures.

Your demi-cabin is your sanctuary in the sky. A discreetly serviced and smartly equipped haven of calm where your wellbeing is catered for.

We’ll prepare your bed when you’re ready to sleep, with our Turndown Service*. Then sink into total comfort with a soft under-mattress, cosy duvet and plump pillow, all covered in the finest 100% Egyptian cotton.

We’ll provide a pair of luxury velvet slippers* and a specially-designed sleeper suit for your comfort. A stylish Anya Hindmarch washbag contains selected products to help you get ready for bed and freshen up in the morning.

*Available with Turndown Service.

Our in-seat phones and power sockets enable you to stay in touch with the world below.

Our specially trained First crew will provide you with a discreet yet attentive service, ensuring that all your personal needs are taken care of.

Choose a title from our video library or enjoy the latest box office smashes, comedies and sport on our new Audio Video On Demand entertainment system.

*Not available on aircrafts with a 12-channel in-flight entertainment system.

Your secluded ‘demi-cabin’ guarantees space and privacy, creating a comfortable oasis whether you’re working, dining or catching up on some well-deserved sleep.

Choose from our renowned À la Carte menu and the First crew will prepare your meal to order. We now offer delicious lighter options and if you’re flying from London you could enjoy our ‘Catch of the Day’, a selection of wild fish supplied by Loch Fyne.

Enjoy the finest Champagnes and wines from our First cellar which have been carefully selected from around the world.

Continue relaxing within our Arrivals lounge* on your return home by enjoying a treatment in our Spa, a refreshing shower or simply a hot breakfast.

*Available at London Heathrow, London Gatwick and Johannesburg.

Freshen up for the day ahead with an invigorating shower, or enjoy a relaxing treatment in our Spa*.

*Available at London Heathrow Terminal 4 Arrivals lounge, Terminal 5 Departures and Arrivals, New York JFK Terminal 7 Departures.