Services to Singapore and Sydney now enjoy new terminal and aircraft!

30 Apr 2013

Services to Singapore and Sydney have now moved to Heathrow Terminal 5, the state of the art home of British Airways. This allows smoother, faster connections onto the rest of our network.

The terminal has one spacious, beautifully designed departures area for our customers. There are also more than 100 stores and restaurants at your disposal. If you are travelling in First, Club World or Club Europe, or if you are a oneworld Emerald or Sapphire frequent flyer, you’ll find a welcome sanctuary in the Galleries lounges, which are truly luxurious places in which to unwind. Here you can enjoy complimentary food and beverages including a selection of fine wines, wireless broadband and office facilities, and a complimentary treatment at the Elemis Travel Spa.

There is more good news for our customers on this route too. It is now served by our new 777-300ER aircraft. Not only does this aircraft have our latest First and Club World cabins but also our brand new cabin interiors in World Traveller Plus (Premium Economy) and World Traveller (Economy). Both cabins have been fitted with the latest seats offering customers more space and comfort with a general sense of well being for all.

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Executive Club Digital Enhancements

9 Apr 2013

We have listened to Member feedback and have been busy making improvements to the ba.com experience of the Executive Club, tackling some of the areas that matter most to our customers. We have launched a new Executive Club news and offers Hub, with a fresh look and feel and enhanced functionality. In February we also unveiled our new Executive Club welcome page, the first page Members see as soon as they log in. We have improved the layout and made it much easier for Members to navigate their way to the important information they need relating to their account. We hope you like the improvements to date - there are plenty more to come in 2013.

Do you still use a PIN to log on to your Executive Club acccount?

At British Airways, safety and security have always been our top priorities. Over 70% of our customers now use a password , which is why we will soon be asking all customers still using PINs to choose a password. This will make it much harder for someone else to access your details and it will bring ba.com in line with the security of other leading websites. Your password will need to consist of at least 6 characters, with at least one letter and one number.

Make booking easier by saving your payment card details

You can now securely save your credit and debit card details on ba.com. Your details will be stored in our secure vault, so you can be sure they will be safe, and it means you won't need to send them over the internet every time you book with us. This also saves you time as you'll have one less thing to do - just choose the card you've already saved.

OpenSkies adds new service from New York JFK to Paris Orly

15 Mar 2013

OpenSkies, the transatlantic subsidiary of British Airways, has added a new daily route between New York JFK and Paris Orly in addition to its existing two daily flights from New York Newark to Paris Orly. Customers have a choice of three cabins: Biz Bed with a completely flat bed, Prem Plus offering large seats in a 2x2 configuration, and Eco with comfortable leather seats. All customers are offered a personal iPad loaded with more than 70 hours of entertainment, including movies, TV shows and games. With just over 100 passengers on each flight, customers experience premium, personalized attention in each cabin, all at great fares.

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New lounge now open at Zurich Airport

11 Mar 2013

You can now enjoy a more relaxing, more comfortable and altogether more contemporary experience when you visit the new Business Class Lounge for oneworld customers at Zurich airport. We have been closely involved with the design of this new lounge, which is located in the heart of the terminal with easy access to the extensive shopping area and Terminal B departure gates. You can savour an extensive range of tasty snacks and delicious food in the restaurant and fine wines in the Wine Corner. Should you need to catch up on any work you can make the most of the latest-generation Sony tablets with complimentary Wi-Fi connection, while three large walls of art create an inspiring atmosphere. The Business Class Lounge for oneworld customers welcomes British Airways Gold and Silver Executive Club Members, Emerald and Sapphire members of any oneworld airline frequent flyer programme and eligible customers.

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Dusseldorf and Zagreb flights move to T5

11 Mar 2013

When you fly to London from Dusseldorf or Zagreb after 31 March 2013 you will be able to enjoy the superb comfort and convenience of our award-winning home at London Heathrow Terminal 5. From 31 March, flights to and from these destinations will move from Heathrow Terminal 1 and operate out of Terminal 5. This move means you will be able to enjoy quick connections to our extensive global network from Terminal 5. When departing from Terminal 5 you can also enjoy over 100 of the best shopping and dining options before boarding your flight. Eligible customers can also relax in the luxury of the Galleries lounges, the world’s largest lounge complex.

New interactive map makes using Avios easier

7 Mar 2013

If you’re an Executive Club Member, you’ll know all about Avios. But have you tried our updated interactive Avios Explorer Map?

It makes it easier than ever before to find and book a reward flight.

The map is fully interactive and the filter options have been simplified, giving you an even better way of searching for reward flights and availability. Just log in and if you know where you want to go to, the map can tell you instantly how many Avios you need to get there. Or if you’re not sure, the map will show you all the destinations your Avios balance could take you to.

Then once you’ve found the flight you’re looking for, you simply click through to a flight availability calendar for a year ahead, and book.

There are also handy pricing options. So if you haven’t quite got enough Avios for the flight you want, you can use Avios & Money to supplement your Avios with cash and get the flight today.

And if you need inspiration, city guides and climate information are just a click away, plus tips and a handy tour of the map.

So whether you’ve got 5,000 Avios or 300,000 see where you can go now.

Airbus A380 now available to book

5 Mar 2013

You can now book for travel on board our brand new aircraft, the Airbus A380. The Airbus A380 is the world’s largest commercial aircraft flying today,and will allow you to experience new levels of innovation and comfort alongside the unique style and service that is unmistakably British Airways.

Take a look inside our new aircraft.

We’re planning ahead so you don’t have to

1 Mar 2013

Catching your connecting flight should be stress-free but sometimes things just don't go as planned. So together with our partners, American Airlines and Iberia, we are working at select airports* around the world to assist you in the event that you’re at risk of missing your connection.

Our dedicated oneworld® Global Support teams will make every effort to:

• Meet you upon arrival to help fast-track you through customs, immigration, and security
• Take special care that your baggage is transferred
• Give you up-to-date travel information, new boarding passes, and if necessary, assistance with overnight accommodations.

It’s just one of the many enhancements that British Airways, American Airlines and Iberia are proud to offer in order to serve you better.

*oneworld® Global Support is available in Chicago, Dallas/Fort Worth, London Heathrow, Los Angeles, Madrid Barajas, Miami, Tokyo Narita, New York JFK and Sydney.