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Executive Club Membership Terms and Conditions Effective March 2008
The Terms and Conditions set out below are important and affect your rights as a Member of the Executive Club. We draw your attention in particular to Clauses 22 to 26 respecting changes which may be made to the Executive Club, including those relating to the earning and redemption of Mileage and termination of the Executive Club. You must read both these Terms and Conditions and ba.com carefully before first quoting your Membership number to British Airways or an Airline Partner or Service Partner. If you have any questions, telephone your local service centre. The Executive Club Terms and Conditions contain some exclusions and limitations of liability. 1. MEMBERSHIP AGREEMENTThese Terms and Conditions set out the contractual relationship between British Airways and each individual Member of the Executive Club. 2. DEFINITIONS
In these Terms and Conditions unless the context requires otherwise: "Airline Partners" means airlines (other than British Airways) whose flights may, from time to time, be eligible for Tier Points, Mileage or Awards; "Awards" means any flight ticket issued by, or other goods or services supplied by, or on behalf of British Airways upon redemption by a Member of an appropriate part of the Member's Mileage; "ba.com" means the Executive Club pages, as amended from time to time, available on the British Airways website at internet address www.ba.com "British Airways" means British Airways Plc; "Card" means, where issued, a Gold, Silver or Blue Executive Club Membership card, as the case may be; "Data" means data personal to a Member; "Event Beyond Your Control" means unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all reasonable care; "Executive Club" means the British Airways Executive Club; "Fraud" includes fraud, dishonesty and deceit and in particular:
"Household Account"
3. MEMBERSHIP3.1. Individuals who are 18 years of age or over may apply for membership.
3.10. British Airways will not be responsible for late, lost or misdirected mail. 3.11. Correspondence from Members to British Airways should be sent to the Member's local service centre. 3.12. Membership will terminate automatically:
3.13. A member may nominate another individual to act on their behalf in relation to their Membership. Nominations must be made in accordance with the relevant procedure details of which are available from the Member's local service centre. A nominated individual will be able to check Mileage and Tier Points, flight tracking, change meal, seat preferences and make redemption bookings. The Member is responsible for the actions of the nominated individual. The Member is responsible for ensuring any nomination is updated as necessary. 3.14. The Executive Club is not a members' or proprietors' club. 4. PROTECTION OF DATA4.1. The Data which is Processed by British Airways in connection with Members may include:
4.2. The sources of the Data Processed by British Airways in connection with Members may include Service Partners, Marketing Partners, purchasers of travel booked for or undertaken by the Member, travel agents, computer reservations systems, data processors, agents and contractors and other airlines. British Airways may link together Data obtained from a number of sources or combine Data with data held on other British Airways databases in order to differentiate between categories of Members for any of the purposes listed in 4.4 below.
4.4. The purposes for which Data may be Processed by British Airways or by a recipient of Data under 4.3.1 include:
4.5. Consent to receive marketing and market research communications under 4.4.11 and 4.4.12 is requested at the time of enrolment and may be given by the Member subsequently. Where consent is given it may be withdrawn by the Member writing to the local service centre or by any other means for withdrawing consent made available by British Airways from time to time.
5. USE OF THE CARD
5.1. Applicants accepted for Membership will be eligible to receive a card upon earning a set level of BA Miles. Membership Cards must be signed immediately on receipt and then will be valid until the expiry date shown on it. 5.2. Only the Member named on the Card may use it or quote the Membership number. Cards are not transferable in any circumstances. 5.3. The Card is not a credit card. It remains the property of British Airways and must be returned if requested. 5.4. The Member should produce the Card or Membership Number at any time whilst travelling or otherwise utilising any Services at the request of British Airways or a Service Partner. 6. RECOGNITION
6.1. Entitlement to a Gold, Silver or Blue Card depends on the applicable level of Tier Points and/or BA Miles earned by Members. British Airways may, from time to time, change the number of Tier Points needed to qualify for each type of Card but will inform Members in advance of any changes. Full details are set out on ba.com. 6.2. Card entitlement is based on the number of Tier Points earned in a Year. Each Member's Card status will be reviewed at the end of each Year before the expiration of the current Card. Tier Points can only be counted once. At the end of each Year or upon promotion to another tier level, the Member's Tier Point level returns to zero. Members progress from Blue to Silver and from Silver to Gold. Members must ensure they take at least four flights operated by British Airways that are eligible for Tier Points each Year in order to achieve or retain Silver or Gold Card status. 6.3. Tier level may be reduced at British Airways' discretion depending on the Tier Points earned in the previous Year. Tier Points earned prior to the beginning of the relevant Year will not be counted for this purpose. 7. EXECUTIVE CLUB TIER POINTS7.1. Tier Points can only be earned for travel on eligible Sectors at eligible fares on either British Airways flights or on eligible flights of certain Airline Partners and will be earned by a Member as set out on ba.com. 7.2. British Airways may, from time to time, alter the rules for earning Tier Points (for example, by altering eligible flights or fares or the number of Tier Points earned for specific Sectors). Members will be notified in advance of any changes. 7.3. Members must supply their full name and Membership number when booking flights in order to obtain Tier Points. 7.4. The rules for earning Tier Points may be different from the rules for earning Mileage. 8. LOUNGES8.1. Lounges are available only to Silver and Gold Card holders and their guests as set out on ba.com. 8.2. Members must show their Card or Membership Number and either a boarding card or ticket before they can be admitted to a Lounge. Anyone under the age of 18 years must be accompanied by a responsible adult when using a Lounge. Local laws relating to the consumption of alcohol will apply. 8.3. Further provisions about use of Lounges are set out on ba.com. 9. SERVICES PROVIDED BY SERVICE PARTNERS9.1. Some Services (such as Lounges) will be provided by British Airways and others (such as car hire) by Service Partners. British Airways will use reasonable endeavours to ensure the availability of Services provided by Service Partners but will not be liable for any Loss arising from failure by Service Partners to provide such Services except where such failure is caused by British Airways. 9.2. The provision of Services from Service Partners is conditional on Members stating their full name and Membership number when booking the Service and, where appropriate, showing their Card and providing additional information if required to do so by the Service Partner. 9.3. Where a Member uses Services which are not provided by British Airways, the Service Partner's terms and conditions relating to such Services will apply including those terms and conditions relating to bookings, ticketing, passports and all other matters, and British Airways will not be liable for any Loss. 9.4. British Airways may discontinue relationships with Service Partners at any time and will give Members such notice of any discontinuance as is reasonably practical in the circumstances. 10. MEMBERS ELIGIBLE FOR MILEAGE10.1. Only individual Members are eligible to earn Mileage and each Member must quote their name and Membership number (which must match exactly, should they have a Membership Card, the name and Membership number on their Card) at the time of booking and when using British Airways, Airline Partners or Service Partners. 10.2. Members are not entitled to Mileage if the name given when booking does not match exactly the name on their Card (where applicable), or if they have given incomplete information when booking. 10.3. Each Member has a responsibility to check that Mileage and Tier Points have been properly credited. This can be checked online at ba.com 11. FLIGHTS ELIGIBLE FOR MILEAGE11.1. Mileage can only be earned for travel on eligible Sectors in eligible booking classes on either British Airways flights or on eligible flights of Airline Partners. Details of currently applicable eligible booking classes on British Airways and Airline Partners are set out on ba.com. 11.2. British Airways may, from time to time, determine the criteria for earning Mileage, which may include:
11.3. Agency discount tickets, industry discount tickets and airline employee discount tickets are not eligible either for Mileage or Tier Points. Travel taken on redemption tickets (including, but not limited to Awards or On Business Rewards) is not eligible to accrue further Mileage or Tier Points. Tier Points are not relevant to the calculation of Mileage. Infant fares are not eligible for Mileage or Tier Points. 12. EARNING MILEAGE12.1. Mileage will be earned according to the class of travel booked, paid for and ticketed, not the class of travel actually flown. The Member must, except as mentioned below, actually travel on the Sector to qualify for Mileage and Tier Points. 12.2. Mileage can only be accumulated once per flight per Member, regardless of the number of seats purchased. Mileage will be credited only to the Member who has travelled on the flight on the relevant Sector and not to any third party. 12.3. If a Member has not earned or redeemed Mileage for 36 consecutive months, all Mileage that has accrued to that date will expire. 12.4. Further details of how Mileage is earned are contained on ba.com. 12.5. Where a Member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the Member was booked would have qualified for Mileage, the Member may still claim such Mileage online at ba.com. British Airways will endeavour to credit the Member's account with the appropriate Mileage however it may be necessary for details of the Member's itinerary, including the retained segment of the boarding pass and passenger receipts to be sent to the Member's local service centre in order to claim any Mileage credit. 12.6. Mileage credit in relation to any flight will be tracked and credited to only one account. 12.7. Other than in relation to special promotions British Airways does not permit the credit of Tier Points or Mileage where a Member is earning credits within another loyalty programme in respect of the same Services and such Tier Points or Mileage are subject to recapture. 12.8. British Airways will record Mileage in the Member's personal account. Mileage cannot be redeemed until British Airways has recorded it in the Member's personal account. 12.9. Mileage and Tier Points which are not tracked automatically at the time of travel may be credited later at British Airways' discretion. Members may claim Mileage and Tier Points after completion of their travel either online at ba.com or if required by submitting the retained segment of the boarding pass and passenger receipts provided that the Member was enrolled in the Executive Club at the time of travel and the claim is made, within 6 months of the date of travel or the relevant transaction. A new Member may claim Mileage and Tier Points for eligible British Airways flights taken up to 3 months prior to the commencement of their Membership. 12.10. In cases of dispute about entitlement to Mileage and Tier Points, British Airways may require proof of travel on the relevant Sector including the retained segment of the boarding pass and passenger receipts for the Sector claimed to have been flown. Claims must be lodged within 6 months of the date of travel. 12.11. Mileage credit for a Member's travel on British Airways shall be based on the World Airport Mileage Table between the cities where the Member's travel begins and ends. For travel on connecting flights, Mileage will be credited as the total of the separate Sectors of the trip, but on direct or through flights with one or more intermediate stops, Mileage will be credited for the ticketed point of origin to destination of travel. 12.12. Members may be entitled to receive benefits and Mileage from Service Partners provided they quote their Membership number when making a booking. In some cases a Member may be required to enrol in the loyalty programme of a Service Partner and convert the Service Partner's loyalty credits into Mileage at the Member's option. Where a Member must elect whether to earn Mileage or the Service Partner's loyalty credits the Member will not be permitted to re-elect at a later date. 12.13. Executive Club hotel Service Partners offer benefits to Members worldwide if a Member quotes his/her Membership Number when making a booking and presents his/her Card or Membership Number on checking-in. A stay is defined as all consecutive nights at one hotel, whether or not the Member checks out and checks back in during the stay. The stay does not have to be in conjunction with a BA flight to be eligible for Mileage. Mileage will be earned on the basis of one room per Member, regardless of the number of rooms booked. Mileage for hotel rates is awarded on all eligible rates. Retrospective claims for Mileage must be made within 6 months of the date of the stay; new Members cannot claim for ground partner transactions made prior to enrolment. 12.14. Car hire Service Partners offer service benefits and Mileage to Members worldwide if the Member quotes his/her Membership number when hiring a car (on eligible rates) and presents his/her Card or Membership Number when picking up the car. Retrospective claims for Mileage must be made within 6 months of the date of the hire; new Members cannot claim for ground partner transactions made prior to enrolment. 12.15. Other Service Partners which offer service benefits and Mileage to Members are listed on ba.com. 12.16. A Member must give his/her Executive Club number to the reservations agent/travel agent each time a booking is made for travel on British Airways or when using any other Services. A Member must also present his/her Executive Club Card at check-in. Failure to give complete information may result in earned Mileage and Tier Points not being credited to the Member's account and the Member not receiving certain Services. 13. REDEEMING MILEAGE13.1. Awards will be issued to any name requested and mailed only to the preferred mailing address of the Member. In some countries Members may be required to collect Awards from designated places. Awards for travel on British Airways flights are subject to the General Conditions of Carriage for Passengers and Baggage. Awards for travel on Airline Partner flights are subject to the relevant terms and conditions of the Airline Partner. 13.2. Requests and bookings relating to Awards (including Service Partner Awards) may be made online at ba.com or through the Member's local service centre in accordance with such procedures that may be in force from time to time for the issue of Awards, as set out on ba.com. Award bookings can only be requested by the Member who holds the account or an individual nominated in accordance with Clause 3.13. Members should allow 3-4 weeks for Service Partner requests to be processed. Awards will only be sent to the Member's preferred mailing address. 13.3. Infants (less than 2 years of age) travelling with a Member on a flight Award will travel for ten percent of the Mileage required for the Member's flight Award if they do not have their own seat. Children (2 years of age or older) and infants who require their own seat will be "charged" the full Mileage for the relevant destination. 13.4. Bookings for Award travel must be made no later than 10 days prior to the intended time of departure where a paper ticket is issued (the applicable regional booking requirements are set out on ba.com) and no later than 24 hours prior to the intended day of departure where an e-ticket is issued. Bookings which do not comply with these requirements may be subject to a charge as specified on ba.com. 13.5. Award tickets will be issued at the same time as the booking is made. In some countries Award tickets may have to be collected from designated places. 13.6. E-tickets in respect of Award travel will be issued for travel on all routes where possible. Where a member chooses a paper ticket on an eligible route a charge, as specified on ba.com, will be applied 13.7. One way tickets can be issued as Awards on British Airways flights at 50% of the Mileage required for a return journey to the same destination. Open tickets cannot be issued as Awards. 13.8. There are no charges for stopovers included in an Award itinerary. Where stopovers are at connecting points on the most direct route between origin and destination. 13.9. For return journeys, outbound and return flights must be booked at the same time. Travel to one destination from a point of origin and returning from another city to the same point of origin (or vice versa) is permitted. 13.10. Award bookings are subject to availability and cannot be waitlisted. Award bookings may be made up to 355 days prior to departure, during this period, as a minimum, British Airways makes some seats available for Award bookings on all routes operated by British Airways on some flights in each direction for each week of operation throughout the year. The total number of seats available for Award bookings will vary from route to route and from week to week depending on commercial demand. Award bookings on an Airline Partner are subject to the availability determined by the Airline Partner. Members are advised to make Award bookings well in advance of the date of travel however British Airways cannot guarantee that a Member will be able to make an Award booking on any specific flight regardless of the time of booking. 13.11. Awards for travel will only be issued to and from destinations served by British Airways and/or Airline Partners designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken. 13.12. Awards are based on round trip travel between origin and destination using the most direct route possible. Awards may be for more than one flight sector. On no more than one occasion per Award may a flight sector commence at a different point from the end of the preceding flight sector. It is possible to combine flights on British Airways and Service Partner airlines to make a round trip journey of up to a maximum of 8 sectors. 13.13. Members will be charged a fee as specified on ba.com for tickets they have lost. 13.14. Members will be liable for all taxes and other charges associated with Award travel on British Airways or a Service Partner airline, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharges, agricultural inspection fees, security and insurance surcharge or other incidental fees or taxes charged by any person or relevant authority or body. If required to do so, British Airways will provide any relevant fiscal authorities with full details of any persons in receipt of Awards. Any liabilities that arise as a result of the submission of these details, or from a direct notification by a Member, shall be the personal liability of the Member concerned and shall not be borne or paid by British Airways. 13.15. Award tickets are subject to IATA fare construction rules. Travel itineraries for Award bookings may start and end at different airports within the same country, or in different countries, provided the two airports are in the same zone. Outbound journeys may terminate at a different airport to the airport where the return journey starts provided the two airports are within the same zone. The different zones are listed in the redemption mileage calculator table on ba.com. 13.16. All Award travel must be completed within 12 months of the date of ticket issue. 14. CHANGES TO AWARDS14.1. Changes to bookings for Award travel on flights operated by British Airways or Airline Partners are permitted only in respect of date, time, class of service and (subject to Clause 14.2) route. Such changes may only be made by the Member or an individual nominated in accordance with Clause 3.13. If more than one Part Cash Part Miles price option is available for a British Airways flight, it is not possible to change the price option chosen by a Member after a booking has been made. All permitted changes are subject to capacity limitations and may not be made after the time 24 hours prior to the scheduled departure of the first flight in the Award travel itinerary. A fee as specified on ba.com may be payable for each permitted change. For the avoidance of doubt, name changes are not permitted. 14.2. The route applicable to an Award travel booking may be changed provided that the new route selected would, as at the date the change is requested, require the redemption of the same amount of Mileage as was redeemed in making the original booking. Route changes are only permitted for Award travel bookings which (other than for the payment of taxes, fees and charges) are purchased using Mileage only. 15. CANCELLATION OF AWARDS15.1. A fee as specified online at ba.com will be charged if flight bookings for Award travel are cancelled by the Member prior to departure. Provided a cancellation is made more than 24 hours prior to the scheduled departure of the first flight in the Award itinerary the Mileage charged for the Award will be re-credited to the Member's account. 15.2. If flight bookings for Award travel on British Airways or on flights operated by an Airline Partner are cancelled by the Member within 24 hours of departure, Mileage in respect of the Award will not be re-credited to the member. In the event you are prevented from travelling by an Event Beyond Your Control we will refund your Mileage provided you have an unused Award, have informed British Airways promptly, provided evidence of the event if requested to do so and paid the applicable fee specified on ba.com. 15.3. Failure to utilise an Award flight i.e. "no show", will result in the airline's cancellation of any onward or return reservations and Mileage cannot be re-credited. 16. HOUSEHOLD ACCOUNTS16.1. The following are the specific terms and conditions that apply to Household Accounts. If there is any conflict between the terms and conditions in this Clause 16 and any other clause herein, these terms and conditions will prevail to the extent the term or condition relates to, or regulates the operation of the Household Account:
17. GENERAL17.1. From time to time, British Airways may offer special promotional rates for Mileage and/or Award bookings and such accruals and/or bookings will be subject to the terms and conditions as published with each offer and which take precedence over these terms and conditions. Unless otherwise permitted by British Airways, Awards (including those special promotional Awards) may not be used in conjunction with other awards, promotions, coupons, discounts or special offers. 17.2. Other than as provided for herein Awards are not redeemable for cash, refundable or exchangeable for any other tickets or anything else and may be confiscated in such circumstances. At no time may Awards be purchased by, sold to, bartered or otherwise transferred to other persons. 17.3. It is the Member's responsibility to ensure that they and everyone with whom they are travelling or any third party in whose name an Award has been issued:
Members, travel companions or third parties in whose name an Award has been issued may be denied boarding if their documents are not in order. British Airways shall not be liable for any Loss suffered by a Member and/or traveller as a result of their failure to arrange the above. 17.4. British Airways reserves the right to audit a Member's account and records without notice to the Member to check for compliance with these terms and conditions, the British Airways General Conditions of Carriage and any other applicable rules, regulations or terms and conditions. During an audit a Member may be unable to make Award bookings. 18. OWNERSHIP OF MILEAGE18.1. Mileage, and all rights of title to and property in such Mileage, remains with British Airways at all times and never passes to the Member. 18.2. Risk (for example, theft or unauthorised or fraudulent redemption) associated with Mileage passes to the Member as soon as Mileage is recorded on the Member's account, or otherwise awarded to the Member. British Airways is not liable for unauthorised or fraudulent redemptions arising due to the actions of the Member or the failure by the Member to adhere to these Terms and Conditions. 19. NON TRANSFERABILITY OF MILEAGE19.1. Except as otherwise provided by British Airways and communicated to the Member, Mileage is not transferable in any way (whether from person to person, account to account, statement to statement, card to card or otherwise) and cannot be bequeathed, devised or otherwise transferred by operation of law. 19.2. Any purported purchase, sale, transfer, unauthorised use (including bartering), procurement or redemption of Mileage issued or awarded to another person or any other use of Mileage contrary to these Terms and Conditions will constitute a fundamental breach by the Member of these Terms and Conditions. It will also constitute a breach of the contract between British Airways and the Member. 19.3. Each Member acknowledges that a breach pursuant to Clause 19.2 above may also constitute an inducement to breach the contract between British Airways and the Member, intentional damage to the business of British Airways, conspiracy and criminal offences under applicable local or national law. Any breach pursuant to Clause 19.2 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 21. 20. MEMBER'S RIGHT TO TERMINATE MEMBERSHIPMembers may terminate their Membership by writing to their local service centre stating that they no longer wish to be a Member and (if applicable) enclosing their Card cut in half. Any such termination will result in a loss of all Mileage and does not relieve the Member of any continuing obligations under these terms and conditions. 21. BRITISH AIRWAYS RIGHT TO TERMINATE MEMBERSHIP21.1. In addition to any other rights or remedies it may have British Airways reserves the right at any time in its absolute discretion to terminate the Membership of any Member and/or (if applicable) the right of any Member to use the Card if a Member commits Fraud, Misconduct, is given a banning notice or withdraws their consent under Clause 4. British Airways must write to such Member stating their Membership is being terminated for this reason. British Airways may in its discretion suspend such termination and impose a reduction in tier grade and/or remove Mileage and/or Tier Points and/or request undertakings in respect of future conduct. 21.2. In the case of Fraud and/or Misconduct, British Airways may cancel all accrued and accruing Mileage of the Member and any Award tickets. 21.3. The Member shall be liable to British Airways and/or any Airline Partner for the full price of any travel undertaken on Award tickets, wholly or partly as a result of such Fraud and/or Misconduct, in accordance with the published fare applicable to such travel together with any reasonable costs, including legal fees, incurred by British Airways. 21.4. In the event of the termination of Membership the Card (if applicable) must be returned to British Airways. Furthermore an individual may be required to return any co-branded financial cards to the card issuer. In the event an individual continues to hold a co-branded financial card they will not be entitled to receive any Mileage or Services. 22. TERMINATION OF THE EXECUTIVE CLUB MILEAGE PROGRAMME22.1. British Airways may terminate a Member's right to earn or redeem Mileage or terminate the Executive Club Mileage programme. 22.2. British Airways will give at least 6 months notice of such termination of the Mileage Programme or a Member's right to earn or redeem Miles issued by British Airways. This will not affect a Members entitlement to use other Services. Each Member acknowledges that at the end of the period of notice, a Member's right to earn Mileage will cease. 23. TERMINATION OF THE EXECUTIVE CLUBBritish Airways may terminate the Executive Club at any time but will use its reasonable endeavours to give at least six months notice to Members. At the end of the period of notice, each Member acknowledges that their right to use the Services (including the earning and redemption of Mileage) will cease. 24. MODIFICATION OR WITHDRAWAL OF EXECUTIVE CLUB SERVICES24.1. British Airways may modify, withdraw, amend or add to any Services or other offers or arrangements or impose any requirements or restrictions relating to the use of Services or Awards. British Airways will give as much advance notice as practicable of such action to Members. Current information is set out on ba.com. 24.2. Examples of the action which British Airways might take under Clause 24.1 include withdrawing Services which British Airways provides itself (such as Lounges), modifying the right to earn or redeem Mileage, the withdrawal of a Service (such as car hire) provided by a Service Partner or the withdrawal of Awards. In addition, Service Partners reserve similar rights to withdraw, amend or add to Services or impose requirements or restrictions relating to them. 24.3. Members shall be deemed to have agreed to any modifications, withdrawal, amendment or addition to the Services or Awards or the Executive Club Mileage programme pursuant to Clause 24.1 if, after British Airways has notified them of the changes, they continue to quote their Membership number to obtain Services. Members who do not wish to accept changes in the Services may terminate their Membership in the manner described in Clause 20. 25. VARIATION OF MILEAGE CURRENCYBritish Airways may, from time to time, change the mileage currency used by the Executive Club either in whole or in relation to any country or region. British Airways will use its reasonable endeavours to give at least six months notice to Members of any such changes. 26. VARIATION OF THESE TERMS AND CONDITIONSBritish Airways reserves the right at all times to make any changes to these Terms and Conditions subject to giving Members reasonable notice as appropriate in the circumstances. Members who do not accept the amendments may terminate their Membership as described in Clause 20. 27. EXCLUSION OF LIABILITY27.1. British Airways will not be liable for any Loss resulting from alteration to, or termination of the programme or the right to earn or redeem Mileage or any of the Services, except for Loss caused by its own negligence or wilful misconduct. 27.2. British Airways will not be liable for any Loss if, by reason of local legal or regulatory prohibitions or restrictions, the Executive Club or the whole or any part of the Services cannot be made available in certain countries or to certain Members. 27.3. The limitations and exclusions of liability referred to in the General Conditions of Carriage for Passengers and Baggage will apply in relation to travel on the services of British Airways including Award travel. 28. MEMBER'S TAX LIABILITIES28.1. British Airways makes no representations as to any income, use, excise or other tax liability of Members as a result of their Executive Club Membership. Such a tax liability may arise, for example, if a Member obtains Mileage and/or Awards as a result of business expenditure. Members are advised to check with their accountant or tax adviser for further information. 28.2. The Member is solely responsible for any tax liability incurred as a result of Membership. 29. CUSTOMER SERVICEBritish Airways and its Airline and Service Partners are constantly trying to improve the Services it provides to its Members. Any Member with concerns or complaints should contact their local service centre. British Airways may occasionally monitor telephone calls from Members to the service centre to maintain and enhance its service to Members. 30. GOVERNING LAW30.1. To the extent permissible by local law or regulation these terms and conditions shall be governed by and construed in accordance with English law. British Airways and each Member submits to the non-exclusive jurisdiction of the English courts to resolve any disputes that may arise out of them. 30.2. Any provision of these terms and conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected. 30.3. If there is any conflict in meaning between the English language version of these terms and conditions and any version or translation of these terms and conditions in any other language, the English language version shall prevail. 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