Disability assistance

 Mobility assistance at the airport and in-flight

Wheelchairs and buggies provided by the airport

Travelling with your own wheelchair

Once you have made your booking with us, please inform us that you are travelling in your own wheelchair or other mobility aid, so that we can make the necessary arrangements to help you make the most of your journey.

The services that we provide for passengers travelling in wheelchairs are:

• Provided space is available, we will store collapsible wheelchairs and mobility aids in the aircraft cabin. If space is not available in the cabin, your wheelchair will be carried in the hold.
• Up to two mobility aids e.g. a wheelchair will be carried free of charge in addition to the applicable checked baggage allowance.
• If you have a battery-powered wheelchair, you need to take certain safeguards before you travel.
• At some airports we may have to take your wheelchair or mobility aid at check in and give it back to you in the arrivals baggage hall of your destination airport. If we do this we will transport you from check in to the aircraft in another wheelchair and, on arrival, from the aircraft to the baggage hall of your destination airport.
• We need to know about the size and weight of your wheelchair please have these details to hand when you tell us you are bringing it with you.

If you already have a booking with British Airways you can request mobility assistance to help your through the airport via Manage My Booking.

Companions providing assistance

• If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) e.g. cannot self-lift into a wheelchair during the flight, we ask you to travel with a companion who can assist you.
• We cannot assume obligation for providing on board assistance, which might contravene health, safety or hygiene regulations.

• On board wheelchairs on all long haul twin-aisled flights
• Adapted toilets with handrails on Boeing 747 aircraft (cabin crew cannot provide assistance in the toilet).
• A number of seats with lifting armrests for ease of access.
• Please be aware that there are no adapted toilets or on board wheelchairs on our short haul or domestic flights.

 Visually impaired passengers

If you are visually impaired, please contact us so that we can make the necessary arrangements.

The assistance that we offer visually impaired passengers is:

• An escort to and from the aircraft.
• Individual safety briefings and assistance during the flight.
• Braille cards are available on some flights and assistance is given to visually impaired and blind passengers.

 Hearing impaired passengers

If you are hearing impaired, please contact us so that we can make the necessary arrangements.

The assistance we can offer hearing impaired passengers is:

• Separate briefings about safety procedures.
• Subtitles on the English version of the in-flight safety video.
• Induction loop facilities are available at most airports and on board through our in-flight headphones.
• Headphones compatible with standard hearing aids switched to the 'T' position.

If you require one of these service contact us.

 Travelling with Guide/Assistance Dogs

 Other additional needs